The Franklin London - Starhotels Collezione
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1 room, 2 adults, 0 children
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The Franklin London - Starhotels Collezione
No. 19 of Instagrammable Hotels in London
24 Egerton Gardens, Kensington and Chelsea, London, Greater London, SW3 2DB, United Kingdom
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Highlights
Delicious breakfast
Ideal location
Lots to do
Great views
Pets welcomeAmenities
Restaurant
Alcohol-free rooms (on request)
Massage room
Gym
Bar
Conference room
Multi-function room
Business center
All amenities
Property Description
With a stay at The Franklin London - Starhotels Collezione, you'll be centrally located in London, steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. This 5-star hotel is 0.6 mi (1 km) from Imperial College London and 0.8 mi (1.3 km) from Natural History Museum.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
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8.3/10
Cleanliness8.6
Amenities8.1
Location8.2
Service8.2
All 108 reviews
Surroundings
Metro: South Kensington
(660m)
Metro: Knightsbridge
(890m)
Airport: London City Airport
(18.0 km)
Airport: Heathrow Airport
(23.9 km)
Train: South Kensington railway station
(660m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Deluxe Room
1 King bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Check Availability
7
Triple Room
1 Single bed and 1 Double bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Check Availability
11
Executive Suite
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability
5
Single Room
1 Single bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Check Availability
8
Superior Room
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability
9
Junior Suite
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability
31
Garden Suite
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability
7
Presidential Suite
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability
Hide Room Types
Guest Reviews
8.3/10
Very Good
108 reviews
- Cleanliness8.6
- Amenities8.1
- Location8.2
- Service8.2
Average for similar properties in London

Review summary
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Location: The hotel is ideally situated near popular attractions such as Harrods, museums, and other South Kensington landmarks, making it convenient for guests to explore on foot. The proximity to these sites is frequently praised by visitors.(based on 1 review)
Guest User
October 2, 2025
Good management.
Guest User
October 10, 2025
服務態度很差 退房時把面膜放在冰箱裏 忘了拿 告知服務生後沒有給予反饋 態度傲慢無禮
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E1594****
April 12, 2025
酒店大廳還蠻高級的, 但是房間裏面不是很理想。 因為大面積使用了金屬,有比較明顯的銹斑。找工作人員溝通了解了一下,説這是他們的設計。也去了其他房間參觀,的確都有。 就不是非常喜歡,原本對這個酒店期待很高。 另外浴室衹有浴缸,進出淋浴的話需要注意安全,可以接受的話就比較好。 因為同樣的價錢在國內住的是野奢。如果是想來體驗南肯辛頓文化,其實在外拍照就好。住裏面房間非常小,沒有留下愉快的回憶。房間裏也沒有找到免費的水 可能是我沒找到。 還有離店一週了,按金還是沒有退。打電話聯繫銀行、酒店,各自了踢皮球,都説是對方的問題,總之住倫敦人酒店離店時是秒退,且整體體驗都非常棒 價位一樣我覺得那邊更好。
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dd_
March 24, 2025
酒店離哈羅德很近 走走路就可以了
就是退房的時候 還會要求付個服務費
酒店的洗護也不錯 房間空調壞了 但是不開住着至少不幹
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Anonymous User
September 9, 2024
酒店地理位置很好
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SYLVIA
August 26, 2025
Lovely stay
It was fabulous as celebrating my birthday and staff were great and extremely helpful. I would definitely recommend it but be aware there is service on absolutely everything even your stay which is optional but put on your bill. I am very disappointed on being charged for an extra coffee at breakfast when we took the package. We have travelled the world and stayed in many London Hotels and coffee at breakfast is always unlimited. A little petty and unnecessary in my opinion. I would like to say Justina was exceptional.
Jennifer
June 20, 2025
Reception staff more than welcoming and friendly. They went above and beyond.
Great location.
Jennifer
June 3, 2025
The hotel is exceptional. We felt very well cared for by the bar, restaurant, and front desk staff. Location is ideal.
Services & Amenities
Most popular business facilities
Restaurant
Alcohol-free rooms (on request)
Massage room
Gym
Bar
Conference room
Additional charge
Multi-function room
Business center
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Restaurant
Gym
Bar
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Business services
Multi-function room
Conference room
Additional charge
Fax/copying service
Additional charge
Business center
Front desk services
24-hour front desk
Express check-in and check-out
Concierge service
Safe at front desk
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
VIP check-in service
Languages spoken
English
French
Italian
Spanish
German
Food & drink
Bar
Alcohol-free rooms (on request)
Room service
Halal meals provided
Public areas
No smoking in public areas
Elevator
Health & wellness
Massage room
Turkish bath (Hammam)
Gym
Cleaning services
Clothes dryer
Dry cleaning
Additional charge
Laundry service (on-site)
Additional charge
Ironing service
Additional charge
Facilities for children
Childcare service
Additional charge
Children's meals available
Safety & security
First aid kit
Intruder alarm
Smoke detector
CCTV in public areas
Fire extinguisher
Security personnel
First aid room
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 11:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleSet menu
Opening hours [Mon - Fri] 07:00-10:00 Open
[Sat - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 11 years old and under | Free |
Children 12–17 years old | £39.00 (approx. €44.62) per person |
Adult | Set menu:£39.00 (approx. €44.62) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowedAdditional charge
Types of pets allowed: dogs
Fee: Contact the property for details
Service animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel






- Cash
Property Description
- Number of Rooms: 35
Phone:+44-20-75845533
Email:reservations.thefranklin@starhotels.com
With a stay at The Franklin London - Starhotels Collezione, you'll be centrally located in London, steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. This 5-star hotel is 0.6 mi (1 km) from Imperial College London and 0.8 mi (1.3 km) from Natural History Museum.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Frequently Asked Questions
What are the check-in and check-out times at The Franklin London - Starhotels Collezione?
Check-in time at The Franklin London - Starhotels Collezione starts at 15:00, and check-out time is by 11:00.What are the check-in and check-out times at The Franklin London - Starhotels Collezione?
Are pets allowed at The Franklin London - Starhotels Collezione?
Yes, pets are welcome at The Franklin London - Starhotels Collezione, but we recommend calling ahead to confirm details (e.g., pet size, fees).Are pets allowed at The Franklin London - Starhotels Collezione?
How much does it cost to stay at The Franklin London - Starhotels Collezione?
Room prices at The Franklin London - Starhotels Collezione vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.How much does it cost to stay at The Franklin London - Starhotels Collezione?
How to get to The Franklin London - Starhotels Collezione from the nearest airport?
The nearest airport is London City Airport, located about 53 mins from hotel by car (18.0 km) away.How to get to The Franklin London - Starhotels Collezione from the nearest airport?
What’s the cancellation policy at The Franklin London - Starhotels Collezione?
The cancellation policy at The Franklin London - Starhotels Collezione depends on your room type and booking terms.What’s the cancellation policy at The Franklin London - Starhotels Collezione?
About This Property
| Nearest Airport | London City Airport |
|---|---|
| Distance to Airport | 18KM |
| Nearest Train Station | South Kensington railway station |
| Distance to Train Station | 0.66KM |
| Nearest Subway Station | South Kensington |
| Distance to Subway Station | 0.66KM |
| Average Price From | EUR785 |
| Hotel Star Rating | 5 |











