Located in the Changbaishan International Resort, the Sheraton Changbaishan Resort (Changbaishan Wanda Xilaideng Dujia Jiudian) is only a 20-minute drive from Changbaishan Airport. On offer are various rooms ranging from Deluxe Rooms (limited offer) to Club Suites, all appointed with mini bars, in-room safes and high-speed Internet access to make for a comfortable stay. The on-site restaurant serves an assortment of delicacies for the Chinese and Western palate. Guests who prefer privacy, can enjoy dining in one of 12 private dining rooms.This Baishan hotel provides well-appointed meeting rooms and several function halls for banquets, meetings, exhibitions and all kinds of ceremonies.Guests with free time can enjoy the steamy sauna, a massage in the spa, a workout in the gym or a dip in the pool.
"This was my second stay at a Wanda property. Because hotel prices were much higher than usual at Wanda during Chinese New Year, I opted for the Sheraton instead, even though two nights still cost nearly 7,000 RMB. But to my surprise, I was disappointed in every aspect…
Firstly, on February 16th, as soon as I entered the lobby, I saw guests arguing with hotel staff. I wasn't sure about the specific reason, but I already had a bad feeling.
Secondly, February 16th was Chinese New Year's Eve. My family of three was watching the Spring Festival Gala in the room, and when we tried to pull down the shower curtain, it was broken. After reporting it, we found that even when the curtain was down, it was still see-through… I nearly fainted! This might be okay for couples, but if you're traveling with friends or family with kids, wouldn't that be incredibly awkward?
Then, when we were ready to sleep that night, we discovered an issue with the toilet – there was a constant dripping sound, which was driving me crazy. It was Chinese New Year and the middle of the night, so I decided to deal with it the next day. I communicated with the hotel concierge in the morning but never heard back about a resolution. After breakfast, I had to speak to the front desk myself to get a room change… It was a huge hassle, moving from one end of the hotel to the other (a very long walk, dragging suitcases for 10 minutes, and taking two different elevators). The most ridiculous part was that this concierge, after we checked in, enthusiastically recommended various paid activities to us, and we even booked some through him… Ha!
During Chinese New Year, I didn't want to ruin our trip or make things difficult for the staff who were still working. So, I tried to keep my negative emotions to myself. However, an old, established hotel, even if it's been open for a long time, isn't excused from all problems. Proper equipment maintenance and staff quality training are just basic operational necessities, aren't they? If they only think about making money from customers' pockets without any sincerity, how far can they really go?"