The Wutai Mountain Marriott Hotel provides a great place for travelers to relax after a busy day. Visitors to Wutai County will find that the Wutai Mountain Marriott Hotel is a fantastic accommodation choice. In terms of transportation, Wutaishanbei Railway Station is approximately 65km away. Traveling to and from the railway station is easy with Wutaishanbei Railway Station located approximately 65km away. There's plenty to do nearby, with Wutai Mountain Scenic Area - Coach Waiting Point, "See You Again, Wutai Mountain" Theater and Encore Mount Wutai all within a short distance. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Wutai County hotel provides parking on site. If cleanliness is important to you, this hotel makes an excellent choice, as our guests consider this to be one of the cleanest hotels in the city. This hotel is particularly popular with those traveling with families.
"This is the first time in my life I've been so angry at a hotel that I was shaking. And it wasn't a guesthouse or a budget hotel, but the Marriott, a five-star hotel in a resort area.
Since the most convenient way to get from Beijing to Mount Wutai is by overnight train, I was extremely tired when I arrived at the hotel at 6 AM. When I tried to communicate about early check-in and breakfast, the front desk staff kept arguing with me.
Issue 1: **Can Diamond Elite members check in 4 hours early?
Answer: No, the earliest is 10 AM, even then. Checking in earlier than that requires an extra charge. But then she said there were no clean rooms available, which contradicts what she just said! And did I ever say I wasn't willing to pay extra? I was just very tired and wanted to rest, is that not allowed?
Issue 2: **Do Diamond Elite members get free breakfast? Can I have it now?
Answer: No, if you check in today, you can only have it tomorrow.
I pressed further, but she ignored me and kept typing. I thought she was consulting with a superior, but after a minute, I realized she just didn't want to deal with me and was giving me the cold shoulder.
She never looked at any of my information, nor did she provide any guidance, as if I owed her something. Even if my requests couldn't be met, I would accept it; I was just trying. But can someone with such an attitude really work at a front desk?
Later, when I said I would complain about her, she took off her name tag and told me to take a picture, her expression clearly saying, 'Go ahead and complain, I don't care.'
However, I must commend the restaurant staff and the front desk staff who handled my check-in later; their attitude was excellent. But I still feel very upset, and my vacation mood was completely ruined. This is also the first time in my life I've given a hotel a bad review."