When you stay at Hotel Algarve Casino in Portimão, you'll be on the beach, within a 15-minute drive of Rocha Beach and Slide and Splash Water Park. This luxury hotel is 14.2 mi (22.8 km) from Lagos Marina and 4 mi (6.4 km) from Alvor Beach.
Relax at the full-service spa, where you can enjoy massages and body treatments. Gambling sorts can try their luck at the casino, while others may prefer an outdoor pool or a sauna. This hotel also features complimentary wireless internet access, concierge services, and supervised childcare.
Grab a bite at Amendoeiras, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10 AM.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 208 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and a turndown service.
"Experience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile “deal” was for one guest in room. Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese. The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts. He appeared unkempt with s dirty shirt and was unshaven . His attitude was aggressive and disrespectful in the extreme. We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors. This was patently a lie as the initial receptionist told me that the hotel was not fully booked.
While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot. She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan. She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around. Other staff around the property didn’t seem overly friendly to guests as well.
It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue.
Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces. Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice.
I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby."