The hotel is located in the core area of Ningbo Eastern New City, adjacent to Ningbo International Convention and Exhibition Center and Financial Center. It is about 23 minutes by car from Ningbo Lishe International Airport and 21 minutes by car from Ningbo Railway Station. All kinds of transportation hubs are easily accessible. The hotel and serviced apartments will provide hotel and long-stay services to guests, who will enjoy a range of restaurants, bars and leisure facilities, as well as 3,000 square meters of conference/banquet space. The hotel is surrounded by many leisure and shopping places. It is about 5 minutes' drive from Ningbo Hanchu Department Store. You can also drive to Dongqian Lake which is about 30 minutes' drive from the hotel to enjoy the fresh and comfortable natural and cultural scenery. You can experience harmonious hospitality, personalized service and meticulous care here, but also bring you and your family rich Ningbo culture and customs of the stay experience.
"I booked two rooms this time. The suite was quite good, very spacious, and although the facilities were a bit old, they were well-maintained. The king room, however, was very ordinary. The lighting was poor, the room was stuffy, and the air conditioning couldn't be adjusted manually. The bathroom was incredibly cramped.
The room service was good. Housekeeping did a thorough and meticulous job. When we called for amenities, they were delivered very quickly, and their response was prompt.
Dining, though, was a mixed bag. The buffet restaurant had excellent service, especially from Jiang Qinqin. My family raved about her warm and attentive service every day, insisting I mention her by name. She genuinely went out of her way for the guests.
On the other hand, choosing the hotel's in-house Japanese restaurant for our first dinner was arguably the biggest blunder of the entire trip. There were only two or three tables occupied that day, yet the food service was incredibly slow. After we urged them twice, the server completely lost it, burst into tears, and asked why we were rushing her. She then declared she was quitting the next day, got into an argument with us, and even boasted that she was the highest-ranking person there and we could complain all we wanted!
I truly don't understand how a single hotel can have both an excellent restaurant supervisor and a restaurant manager who goes crazy and yells at guests. The hiring standards of this hotel are truly astonishing.
After this experience, I can only say I will try to avoid Pan Pacific hotels in the future. The baseline is just too low; I can't put up with that kind of treatment."