Batu Ampar Hotels with Airport Shuttle

"The location of the hotel was great, just a short 5 mins walk from the Habourbay Terminal. However, was rather disappointed by the service and facilities. (1) Room had a weird stale, musty smell when we first checked in to our room, but the smell eventually went away after 2-3h with aircon circulation. It was bearable but we could really use an air freshener. (2) We were not informed that the gym/pool had opening or closing times. There were also no signs indicating as such. When we tried to visit the gym at around 10pm, everything was already closed. (3) On the amenities, we had to make repeated checks receptionist that we can get a shaving razor and instant coffee. At first, the housekeeping didn't understand what we wanted. The first receptionist at the front desk simply just tried to waive us away by saying they are not available. It was only after we approached a second receptionist did they finally understood and brought it out for us. The shower gel also ran out after the first night and housekeeping did not refill it despite cleaning the room in the day. (4) The hotel spa, despite saying they were open for 24h and that a reservation was required, repeatedly told us to go to their counter at the 4th floor to check on availability. We went there and checked at least 6 times during our 3D2N stay and each time, we were told that there was no immediate availability but to come back at a later time instead. They also turned us away when we tried to make an advance booking. They could have saved time for everyone by just saying there was no availability and reservations were unavailable instead of asking us to come back every now and then. Overall, the service level was very disappointing for a 4-star hotel. There are better and cheaper hotel options around the Harbourbay area."

"Just a pleasant stay. I love the hotel location and the services. But, whoever wanna stay here pls reserve other rooms than studio room if you could. I would say that the soundproofing was quite poor. The breakfast had not much options but the taste was good. I did the leg massage with my friends at the hotel’s spa on the last day of our stay, i hv to admit that the massage was so gooodd. Overall, i enjoyed my stay."

"Overall, my stay at AsiaLink Easy by Prasanthi was okay, but there were some issues. The main problem was the air-conditioning in the hotel room. The room felt warm, which made it difficult to sleep comfortably. We eventually had to request a room change for the following day. On the positive side, the hotel provides free lunch or dinner every day, which was a great benefit. The breakfast was also not bad. The receptionist was helpful, and the overall service was decent. Overall, the stay was satisfactory, but the air-conditioning issue definitely affected our comfort."

"I really enjoyed my stay at Grand Eska Hotel & Suites! What stood out for me was its proximity to ESKA Spa & Wellness, convenient location, reasonable price, and most importantly, the friendly and helpful staff. I also really appreciated the flexibility with check-in. Although the room keys could only be collected after 2pm, the hotel was happy to let me check in earlier and leave my bags with the concierge. This meant I could head out and explore Batam without having to worry about my luggage. If there was one area for improvement, it would definitely be the towels. I think the hotel could do with a fresh set of good-quality white towels, as the current ones looked a little old and musty. I was honestly tempted to bring my own when i come back next time! 😅 Other than that, it was a really pleasant and comfortable stay. With new towels, it would have been pretty much perfect! Would definitely consider staying here again, especially for the convenience, value for money and wonderful service. ⭐️"

"First time bookers and the experience we had made us want to come back again, from the baggage parking to the room service food ordering to the surprise towel art. Everything was seamless and fussfree, staff working was also accommodating and friendly. Will come back again!"

"Convenient location near the central and food court. Room is spacious and has enough facilities to stay for a few days. Very dirty bed sheet with stains and the wall is moldy."

"The security staff at the hotel were very friendly and helpful，they would even assist by opening the door, which made us feel welcomed. The location is very convenient, especially if you have an early ferry back to Malaysia. It’s only about a 5-minute walk to the terminal, which is a big plus. However, the room cleanliness needs improvement. The pillowcases and bedsheets had visible stains, which was quite disappointing."

"Hotel is convenient and near foodcourt and nagoya shopping mall"

"Nearby, there's also a McDonald's and KFC within easy reach. My stay at this hotel, Room 2605, was excellent. The environment is great, clean, and tidy, making for a comfortable experience. The front desk staff were warm and attentive, and check-in was quick and efficient. The hotel's location is also superb, with convenient transport links nearby, making it very easy to get around. Overall, the service quality is high and it offers good value for money. It was a very pleasant stay and I'd definitely recommend it."

"It's okay for a short stay, with an en-suite bathroom, Wi-Fi, and AC. Recommended for those on a budget."