Find 4-Star Hotels in Batu Ampar

"The location of the hotel was great, just a short 5 mins walk from the Habourbay Terminal. However, was rather disappointed by the service and facilities. (1) Room had a weird stale, musty smell when we first checked in to our room, but the smell eventually went away after 2-3h with aircon circulation. It was bearable but we could really use an air freshener. (2) We were not informed that the gym/pool had opening or closing times. There were also no signs indicating as such. When we tried to visit the gym at around 10pm, everything was already closed. (3) On the amenities, we had to make repeated checks receptionist that we can get a shaving razor and instant coffee. At first, the housekeeping didn't understand what we wanted. The first receptionist at the front desk simply just tried to waive us away by saying they are not available. It was only after we approached a second receptionist did they finally understood and brought it out for us. The shower gel also ran out after the first night and housekeeping did not refill it despite cleaning the room in the day. (4) The hotel spa, despite saying they were open for 24h and that a reservation was required, repeatedly told us to go to their counter at the 4th floor to check on availability. We went there and checked at least 6 times during our 3D2N stay and each time, we were told that there was no immediate availability but to come back at a later time instead. They also turned us away when we tried to make an advance booking. They could have saved time for everyone by just saying there was no availability and reservations were unavailable instead of asking us to come back every now and then. Overall, the service level was very disappointing for a 4-star hotel. There are better and cheaper hotel options around the Harbourbay area."

"As retirees visiting Batam, we were looking for a hotel with a gym and breakfast, and convenience for both exercise and dining. While the hotel is a bit older, it has an authentic Indonesian feel. The room cleaning was quite good, and the room itself was spacious. The breakfast selection was a bit limited, but a pleasant surprise was that they offered latte coffee."

"Service was good, staff were attentive. However upkeep of room windows can be better, it was moulding slightly. Also, got assigned to a smoking floor though I requested for a non smoking room… and was unable to change rooms. But they offered dehumidification service."

"I really enjoyed my stay at Grand Eska Hotel & Suites! What stood out for me was its proximity to ESKA Spa & Wellness, convenient location, reasonable price, and most importantly, the friendly and helpful staff. I also really appreciated the flexibility with check-in. Although the room keys could only be collected after 2pm, the hotel was happy to let me check in earlier and leave my bags with the concierge. This meant I could head out and explore Batam without having to worry about my luggage. If there was one area for improvement, it would definitely be the towels. I think the hotel could do with a fresh set of good-quality white towels, as the current ones looked a little old and musty. I was honestly tempted to bring my own when i come back next time! 😅 Other than that, it was a really pleasant and comfortable stay. With new towels, it would have been pretty much perfect! Would definitely consider staying here again, especially for the convenience, value for money and wonderful service. ⭐️"

"First time bookers and the experience we had made us want to come back again, from the baggage parking to the room service food ordering to the surprise towel art. Everything was seamless and fussfree, staff working was also accommodating and friendly. Will come back again!"

"Staff very helpful and nice. Restaurant staff so help me to keep it my breast milk at their freezer im so happy if not my milk will be expired and need to throw. I will repeat again and pacific will be my fav hotel at batam🫶🏻"

"Nice n convenient place . It was easy to check in and there were a lot of shop ."

"The room is good and bed is comfy. I don't like the toilet, it's quite small indeed. The room also have mosquitoes, quite annoying. Service wise is not very helpful. I'm asking for a small change for the grab as most of the grab drivers in Batam don't have small change, a BIG hotel just shun you off and say don't have ... Just a small change if breaking IDR50,000 also don't have! Breakfast is terrible thou, nothing to fancy about ... I stayed for 4 days 3 nights, but I can say every morning breakfast is a disaster"