Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
"We really enjoyed our stay. The food offered a great variety and was always a good choice. The facilities are very spacious, so you don’t feel how many guests are actually staying at the hotel. The beach was excellent — you just need to wake up early to get a front-line beach bed.
We loved the continental breakfast available at 6 am; with our jet lag, it was amazing to have such an early option. Most of the guests were middle-aged, kind, and friendly, which created a very pleasant atmosphere.
They also have an amazing jungle area with animals, which was very cool. The animals looked healthy and well taken care of, and it was a lovely addition to the experience.
However, we didn’t see many staff members who were smiling or particularly willing to help — some were friendlier than others, but a few came across as a bit rude.
Overall, we had a very nice experience and would return to this hotel again."