Solidaridad Hotels with Hot Tub

"Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach."

"The hotel is beautifully situated in the heart of Playa del Carmen. The staff is friendly and polite, making you feel welcome. There are several restaurants and a good variety of drinks and food. Unfortunately, the area isn’t safe—my bag was stolen, and we also witnessed a very serious car accident with fatalities. The hotel itself is great, but due to the safety concerns, I wouldn’t return to Cancun/Playa del Carmen."

"Great hotel, beyond expectations, the entire hotel is a tropical small forest park, very beautiful. The butler service is invincible, but the restaurant service is average. The hotel has its own private access to the X'Caret Park next door (there is a private artificial canal in the lobby, which is accessible by boat). It is very convenient to play half a return to the seaside restaurant for a free meal and then enter the park. Food is ok (all inclusive hotels are not too high expectations). The hotel is very large, so there are golf shuttle buses to various points. There are all kinds of wild animals in the garden. The monkeys climbed directly to the balcony of our room and got close contact with them. Of course, they also saw other snakes, deer, lizards and so on. The rooms are fully equipped and the beds are very comfortable. The main course of the squid in the Chinese restaurant is delicious, and it is ordered. The beach is a bit poor, but it doesn't affect the overall experience, because there are too many interesting points, and the courtyard itself has a mini Mayan ruins."

"Actually the price/performance ratio is average, but the hotel staff are so caring! ! The Mexican staff, who didn't speak English well, saw our couple stay in, and helped us arrange the room the next day during our outing. The flowers on the bed were picked fresh! ! Carefully help us occupy the parking space every day! Very simple! ! Super considerate of guests!"

"The hotel was incredible and very stylish. The room was absolutely amazing. The ammenities, the services were exceptional. Also the food and drinks were really high level. The staff was very professional. We really enjoyed our honeymoon there. The staff did the best to make it special and unforgettable. The only negative was the huge amount of sargassum at Maroma Beach. The hotel cleaned its beach side every morning and they did a really good job, however the neighbour hotel, Catalonia did not. I felt very sorry for their guests who had to smell all day long the rotten sargassum. "

"It was AMAZING! I had such a great time there! The staff were super friendly and the food was delicious. I made sure to eat and drink as much as possible, I think I ate too much! There is only a buffet breakfast and lunch and dinner at the restaurants. It's à la carte (if you paid for the package) and you can order as much food as you want. Mexican food for lunch and Italian or Mexican food for dinner (you have to book for dinner). I also love that the rooftop bar has unlimited great food for the whole day. The pool area was nice and so was the furniture. My room was huge and very spacious, I did not have the best view which didn't matter because I was upstairs on the rooftop for most of the time. They also stock the room fridge with soft drinks and beer which are unlimited. Each floor has a water cooler machine and an ice machine which was great when it came to refilling my water bottles. I think it's a great idea instead of the single use water bottles. I highly recommend staying here, my only regret was not staying here longer. I will be back in the future! "

"This is a group of hotels. There are three or four hotels combined. Some are suitable for families, and some are only open to adults. The hotel is very large and needs to take a sightseeing bus to go back and forth to various places. The facilities can be used with each other, and the activities are very rich. There is a housekeeper downstairs in each building to take care of all the needs of the customers in this building! The service was excellent! After 8:00 every morning, the butler will arrange the whole day's activities schedule, restaurant opening hours and various concerts, and send all the activity time to everyone, which is very considerate! There are plenty of activities every day! There are twenty different restaurants in the hotel group to choose from, all inclusive, very thoughtful! There are also many activities every night, music performances, various parties! Arrangements around the clock! The coastline is also very long, and there are also inland lakes crisscrossing the interior. The scenery is very good! Great for a family vacation!"

"Standout was the unique rooms which are extremely private, spacious and beautifully designed along the lagoon. Personally I didn’t quite understand the ‘Butler’ concept and found some of the comms style a bit frustrating. The other standout was the ‘Day of the dead’ celebrations. The property was decorated beautifully and very well organised. The opportunity to also participate was great as we felt emerged in the festivities. It would have been nice if the dinner package also included the face painting. More broadly the property is set within mayakoba so you can explore the grounds including the other hotels and it was fun to explore on the bikes. The only other thing to be aware off is also this is the more premium / exclusive hotel in mayakoba it’s still geared towards families or at least there where quite a few kids around. Finally don’t have high expectations of the beach it’s tiny and there isn’t much space. If you want high end luxury visit Maroma."