Spa Hotels in Shenzhen

"The hotels environment is excellent well equipped with convenient public transportation and Metro options nearby. It’s a five minute walk from the railway station and the front desk were friendly and attentive. I would definitely stay here again the next time I’m in town."

"I brought my baby 👶🏻 to Shenzhen during the May Day holiday and meticulously chose 3 hotels, considering various aspects including family-friendliness, hotel quality, and breakfast quality. Since I was with a 1-year-old, we mostly stayed in the hotel, so I really prioritized hotel service and breakfast quality, and specifically booked executive privileges for all of them. The MGM and The Langham Shenzhen were both very satisfying, but when I got to the most expensive one, the Grand Hyatt Shenzhen, I was so frustrated that I had to complain before even checking out! First, let's talk about the service: I can understand if the hardware facilities aren't up to par, as it's an older hotel, but when the service falls short, that's truly embarrassing! We arrived at 2 PM and had to queue to check in. Then we were told the room was being cleaned and would take an hour and a half, so I waited! My booked guest privileges were completely ignored; they said I didn't have breakfast included, and only added it after I reminded them! Later, I found out the package I bought also included other vouchers and ice skating tickets, which they didn't mention at all – I probably wouldn't have gotten them even at checkout! We went to the 25th-floor lounge for a bit. No one seated us, no one offered service, I was totally bewildered. The afternoon tea only had two types of small cakes, and no one came to ask if we wanted coffee or tea. Compared to the service at The Langham the previous two days, the difference was stark! After an hour and a bit of wandering outside, we finally got a notification at 4 PM that the room was ready. But when we saw it, the bed was too small. I wanted to switch to a twin room, and they kept giving excuses about no availability. Only after I insisted did they say there was one, but it would take two hours to prepare… So we waited from 4 PM to 6 PM. Finally, after changing rooms, we went to the executive lounge for dinner, only to be told there was a 40-50 minute wait and to return to our room to be notified. We finally got in after 7 PM, and it was packed. I felt no service at all, had to ask for everything… But the most infuriating part was breakfast this morning! I had high expectations, especially since I heard Grand Hyatt's breakfast was top-tier. The food itself was mediocre, but the service was genuinely terrible! We arrived at the breakfast floor, 32M, and there was no one. I had to carry the stroller down a flight of stairs myself to the dining area, only to be told there was a conversion elevator nearby. So where were the staff, I ask?! I can understand if it's busy and food isn't replenished quickly, but after most people had left, I asked a waiter for baby cutlery, and they said, 'I don't have any here, go ask up front?'! Do you guys divide up responsibilities like that?! I then ran to the front desk and asked a staff member, who then just shouted to someone behind the bar, 'Get her some baby cutlery!'?! The bar staff searched and only found a plate, but no cutlery! The passing staff all acted like it wasn't their problem. There were also a few steps where we needed help to lift the stroller, and not one passing staff member acknowledged us or greeted us. In contrast to The Langham and MGM the previous two days, staff there actively provided service and greetings when they saw the baby, proactively offered high chairs and baby cutlery, and even had two sets ready in case he threw one! Not to mention carrying the stroller downstairs myself – I experienced absolutely no five-star service. I won't even mention the other hardware facilities; it's a hotel that's been around for over a decade, so that's understandable."

"Our stay was absolutely fantastic! 🎉 The location is superb, very close to Dongmen Old Street 📍. The room was incredibly spacious and well-equipped with everything we needed: a mini-fridge 🧊, a bathtub 🛁, and even a dining table and desk 🪑. The service was incredibly thoughtful; they even upgraded our room for free! 🎁 The bedding and pillows were super comfortable, ensuring a great night's sleep 😴. Highly recommend! ⭐⭐⭐⭐⭐"

"The lobby had an unpleasant, musty smell, like it had been damp and stuffy for a long time. Service, however, was quite good. We booked a family room, and they called beforehand to ask how many children we had, if they were boys or girls, and if we needed bed rails. Finding our room was like navigating a maze. The room itself was spacious, but the toilet in the bathroom was a 'fake' smart toilet. The hotel breakfast had very limited variety and the taste wasn't great. Remember to ask the front desk to register your car. Overall, aside from the breakfast, it was a decent stay."

"The hotel service was incredibly heartwarming! Peter Wu at the front desk was professional and efficient, making both check-in and check-out super smooth. The restaurant manager was also exceptionally warm and attentive, genuinely caring about each guest's needs. The service from both of them deserves high praise, and I highly recommend this hotel!"

"The hotel's location is excellent, conveniently close to several subway stations. The front desk staff are very friendly and energetic, always greeting guests with a smile. The room environment is really good. I've stayed here multiple times now and am always satisfied!!!"

"The best part about the loft room was that my elderly companion could sleep downstairs, and I could sleep upstairs, giving us both our own space without disturbing each other. However, the stairs had wide steps, which was a bit tiring on the feet. The front desk lady provided truly excellent service. When I checked out, I accidentally left two bags of New Year's gifts that my elderly companion bought for relatives at the water bar, but I remembered leaving them at the front desk. When the front desk staff changed shifts, she helped me review the surveillance footage. Even though we couldn't find them there, she kept helping me recall where I might have left them, then went to the water bar to look for them, and finally arranged for them to be sent to me C.O.D. While the gifts themselves weren't particularly valuable, the warmth of her service was truly commendable."

"This hotel's location is absolutely fantastic, right next to Happy Valley and Window of the World, making it perfect for families. Even if you stay out late, it's just a 5-minute walk back to the hotel. There are also restaurants, shopping malls, and parks nearby. The hotel facilities are clean and well-maintained, and the service is excellent. We stayed during the Chinese New Year holiday, and every staff member greeted guests with 'Happy New Year.' The front desk staff even upgraded our room when they saw we had a child with us. If we ever get the chance to visit Shenzhen again, we will definitely choose this hotel."

"The rooms are spacious and comfortable. The hotel facilities are comprehensive. The lobby is grand and beautiful. The service is attentive, polite, and efficient (the lady at check-in was lovely and gentle, very patiently answering questions and giving us directions for transport and recommendations for food for our trip). The breakfast has a wide variety of options and tastes good (my daughter ate several dorayaki and said they were delicious). The restaurant staff escort you to your table, the ambiance is first-class, and the staff are warm and attentive. The hotel's location is super close to the subway station (Sea World) Exit H, which is very convenient! It's about a 10-minute walk to Sea World, which is really great (lots of food, you can see cruise ships, the sea, and art). Nanshan mountain is right behind the hotel, so if you have more time, a morning hike would be nice for some exercise and fresh air! The 'Nanshan Xu' restaurant next to the hotel offers great value for money and excellent food!"

"The hotel's exterior looks quite new, but the room design and construction are rather mediocre and a bit dated. Also, the standard twin rooms have an open-plan bathroom, so after showering, you're essentially drying off in the living area, which would be awkward even for couples. Plus, the standard twin rooms are all located near the elevators, offering little privacy. The renovation quality is generally poor and feels a bit rough around the edges, definitely not up to the standard of a new international brand hotel. The air quality in the room wasn't great; my throat felt swollen after the air conditioning had been on for a while, possibly indicating it hasn't been cleaned recently."