Spa Hotels in Shenzhen

"This hotel offers excellent value for money. The front desk staff are warm and welcoming, and its convenient location makes getting around incredibly easy. The environment is comfortable and elegant, and the hotel facilities are comprehensive. The bathroom has a separate shower and toilet, and the beds are definitely worth staying for!"

"I brought my baby 👶🏻 to Shenzhen during the May Day holiday and meticulously chose 3 hotels, considering various aspects including family-friendliness, hotel quality, and breakfast quality. Since I was with a 1-year-old, we mostly stayed in the hotel, so I really prioritized hotel service and breakfast quality, and specifically booked executive privileges for all of them. The MGM and The Langham Shenzhen were both very satisfying, but when I got to the most expensive one, the Grand Hyatt Shenzhen, I was so frustrated that I had to complain before even checking out! First, let's talk about the service: I can understand if the hardware facilities aren't up to par, as it's an older hotel, but when the service falls short, that's truly embarrassing! We arrived at 2 PM and had to queue to check in. Then we were told the room was being cleaned and would take an hour and a half, so I waited! My booked guest privileges were completely ignored; they said I didn't have breakfast included, and only added it after I reminded them! Later, I found out the package I bought also included other vouchers and ice skating tickets, which they didn't mention at all – I probably wouldn't have gotten them even at checkout! We went to the 25th-floor lounge for a bit. No one seated us, no one offered service, I was totally bewildered. The afternoon tea only had two types of small cakes, and no one came to ask if we wanted coffee or tea. Compared to the service at The Langham the previous two days, the difference was stark! After an hour and a bit of wandering outside, we finally got a notification at 4 PM that the room was ready. But when we saw it, the bed was too small. I wanted to switch to a twin room, and they kept giving excuses about no availability. Only after I insisted did they say there was one, but it would take two hours to prepare… So we waited from 4 PM to 6 PM. Finally, after changing rooms, we went to the executive lounge for dinner, only to be told there was a 40-50 minute wait and to return to our room to be notified. We finally got in after 7 PM, and it was packed. I felt no service at all, had to ask for everything… But the most infuriating part was breakfast this morning! I had high expectations, especially since I heard Grand Hyatt's breakfast was top-tier. The food itself was mediocre, but the service was genuinely terrible! We arrived at the breakfast floor, 32M, and there was no one. I had to carry the stroller down a flight of stairs myself to the dining area, only to be told there was a conversion elevator nearby. So where were the staff, I ask?! I can understand if it's busy and food isn't replenished quickly, but after most people had left, I asked a waiter for baby cutlery, and they said, 'I don't have any here, go ask up front?'! Do you guys divide up responsibilities like that?! I then ran to the front desk and asked a staff member, who then just shouted to someone behind the bar, 'Get her some baby cutlery!'?! The bar staff searched and only found a plate, but no cutlery! The passing staff all acted like it wasn't their problem. There were also a few steps where we needed help to lift the stroller, and not one passing staff member acknowledged us or greeted us. In contrast to The Langham and MGM the previous two days, staff there actively provided service and greetings when they saw the baby, proactively offered high chairs and baby cutlery, and even had two sets ready in case he threw one! Not to mention carrying the stroller downstairs myself – I experienced absolutely no five-star service. I won't even mention the other hardware facilities; it's a hotel that's been around for over a decade, so that's understandable."

"Stayed at Hua’an International Hotel recently and overall it was a pleasant experience. The location is very convenient, especially being close to the train station — super helpful for travelers moving between cities. The room was clean and well-maintained, which made the stay comfortable. The interior has a classic style, a bit dated for some, but personally I liked it — it gives a more luxurious and grand feel compared to modern minimalist hotels. One downside is that it’s a bit difficult to find halal food आसपास the hotel, so that might require a bit of planning if you have dietary needs. A small but important detail for us as a family: they actually provide proper towels in the family room, which not all hotels do — definitely appreciated. Overall, a solid stay for comfort and convenience."

"The environment here is great, and the room is very spacious. The front desk service was also very attentive. It's super convenient for getting around, with easy access to taxis and the subway right nearby. I stayed for several nights and highly recommend it; I'll definitely come back again."

"Had a great stay, especially want to praise the restaurant and front desk! The restaurant service was very attentive. The restaurant manager and the front desk staff there were both very enthusiastic and proactive in helping out. The food was delicious with a good variety, and the environment was clean and comfortable. The front desk staff were efficient and patiently resolved any issues, making the experience feel both effective and welcoming! Overall, the service was excellent, and I was satisfied with both the food and accommodation. I'll definitely stay here again!"

"This hotel is perfect for traveling with kids! The room is spacious and not cramped, with a very sensible layout. It's clean and tidy, the environment is quiet, and there are plenty of amenities nearby, making it convenient for dining and strolling. The front desk staff are gentle and thoughtful. It was a great family trip experience. I'll definitely choose this place again next time!"

"The best part about the loft room was that my elderly companion could sleep downstairs, and I could sleep upstairs, giving us both our own space without disturbing each other. However, the stairs had wide steps, which was a bit tiring on the feet. The front desk lady provided truly excellent service. When I checked out, I accidentally left two bags of New Year's gifts that my elderly companion bought for relatives at the water bar, but I remembered leaving them at the front desk. When the front desk staff changed shifts, she helped me review the surveillance footage. Even though we couldn't find them there, she kept helping me recall where I might have left them, then went to the water bar to look for them, and finally arranged for them to be sent to me C.O.D. While the gifts themselves weren't particularly valuable, the warmth of her service was truly commendable."

"This hotel's location is absolutely fantastic, right next to Happy Valley and Window of the World, making it perfect for families. Even if you stay out late, it's just a 5-minute walk back to the hotel. There are also restaurants, shopping malls, and parks nearby. The hotel facilities are clean and well-maintained, and the service is excellent. We stayed during the Chinese New Year holiday, and every staff member greeted guests with 'Happy New Year.' The front desk staff even upgraded our room when they saw we had a child with us. If we ever get the chance to visit Shenzhen again, we will definitely choose this hotel."

"The rooms are spacious and comfortable. The hotel facilities are comprehensive. The lobby is grand and beautiful. The service is attentive, polite, and efficient (the lady at check-in was lovely and gentle, very patiently answering questions and giving us directions for transport and recommendations for food for our trip). The breakfast has a wide variety of options and tastes good (my daughter ate several dorayaki and said they were delicious). The restaurant staff escort you to your table, the ambiance is first-class, and the staff are warm and attentive. The hotel's location is super close to the subway station (Sea World) Exit H, which is very convenient! It's about a 10-minute walk to Sea World, which is really great (lots of food, you can see cruise ships, the sea, and art). Nanshan mountain is right behind the hotel, so if you have more time, a morning hike would be nice for some exercise and fresh air! The 'Nanshan Xu' restaurant next to the hotel offers great value for money and excellent food!"

"Stayed here during the Qingming Festival and I'm so glad I chose this hotel! It was a perfect experience and really took a lot of pressure off me as a first-time solo mom traveling with a child. A special shout-out to the housekeeping staff – their thoughtful service was an absolutely huge plus! I highly recommend upgrading to a room with a night view; the scenery outside the window is truly amazing. Plus, the hotel is conveniently located close to Shenzhen University Yuehai Campus, Shenzhen University Metro Station, and Yuehaimen Metro Station, all within walking distance!"