Hotel Collingwood, Sure Hotel Collection by Best Western is one of Bournemouth's three star hotels - not least for its lovely seaside location just only a short walk to the beach - and our cosmopolitan town centre. As a family run hotel, we can offer an exceptionally high standard of service, as well as comfy-cosy rooms which have their own distinctive style and are all furnished and equipped with individual heating controls, direct dial telephone, digital freeview TV, tea / coffee facilities. We also offer top drawer entertainment on most evenings throughout the year. Each live cabaret is unique, whether you want to dance the night away or just listen, all tastes of music are catered for.
"The welcome during check-in needs to be reviewed.
I didn't have breakfast, only dinner. A fruitless discussion began, and the receptionist actually noted that there was no breakfast, but only dinner...
No one explained how the hotel worked, where the restaurant was for dinner, and I just asked what time it was.
I felt out of place.
I had two bags upon arrival, I struggled to get in, and no one was there to help...
My English wasn't great, but I made the effort to communicate.
On the other hand, the waiters in the evening restaurant were kind, pleasant, and attentive. Bravo!
Check-out was much better, and they were understanding. Nothing to complain about. They always had a smile.
The hotel is very clean, nothing to complain about."