Find 5-Star Hotels in Zhangzhou

"Pros: The hotel's location is excellent, right by the river with stunning night views. The ancient town is just a convenient walk across the bridge. The hotel also has a swimming pool and a hot spring area, making it perfect for both adults and children to enjoy water fun. Cons: The hotel's management is quite poor. 1. While dining in the restaurant, staff would abruptly reach over to clear plates or place napkins without any prior acknowledgement or greeting. I found this quite intrusive; a simple 'excuse me' beforehand would have been much appreciated. 2. When cleaning tables, staff simply brushed food scraps directly onto the floor. 3. Food dropped by other guests on the floor was left uncleaned. Even after guests pointed out that it was a slipping hazard, staff failed to address it until we had finished our meal. 4. The swimming pool is also used for lessons, and at times it gets so crowded with students that it's impossible for other guests to swim or simply enjoy the water. 5. Our room had two protruding nails on the floor that could easily injure a child's bare feet. We reported this to the front desk for repair, but upon returning to the room, only one had been fixed. I was too frustrated to complain again, so I just covered it with an item to prevent my child from getting hurt. I sincerely hope the hotel addresses these detailed issues and makes significant improvements."

"The experience at Zhangzhou Longjiang Suiyue Hot Spring Hotel was so pleasantly surprised! Must give five stars! The hygiene is excellent, the corners of the room and the bathroom are spotless, and the bedding has a faint fragrance, which makes people feel particularly at ease. The hot spring experience is the highlight, the private bath is private, the water temperature is suitable, and the whole person is relaxed after soaking. The butler service is even more considerate, from check-in to check-out, the whole process is thoughtful, and it is very considerate to respond to requests, such as reminding the best time for hot springs and helping to make breakfast reservations, which is so worry-free. The facilities are new and complete, and the environment is elegant and charming. I will stay here next time I come to Zhangzhou!"

"The hotel is the first choice for quality travel. The hotel lobby is very grand. The lobby assistant manager Xiao Chen is beautiful and generous. The service is warm and thoughtful, and also very professional. The room has good lighting, bright and very clean. Staying in this hotel made me feel the warmth of home~ I learned that my birthday was coming soon, and they also prepared the room and cake attentively. I like the attentive service 👍Next to it is Nanshan Temple and Nanhu Park. The beautiful scenery cultivates the body and mind. I will definitely come again next time!"

"I have stayed at quite a few Wanda hotels in the past and always had a pleasant experience but the past two days were anything but pleasant. I had a two night stay in Zhangzhou Wanda Realm from the 22nd of January to the 24th of January. I have listed my grievances below. 1. Air-conditioning does not work. My room was a constant temperature of 25 degrees Celsius and even after turning on the air conditioning did the temperature not go down. I had to ask the hotel to open a window to decrease the temperature and thus let polluted air into the room. 2. I booked an executive room knowing that I would receive some benefits. Not only was the executive lounge closed but as stated in the notice, they requested we use the hotel lobby bar which was also closed. I paid 850RMB per night for this room. If I am not going to have the benefits of an executive room at least refund me. 3. Swimming pool times have drastically decreased to limited times. I know that this is Chinese New year but isn't this the time when the hotel would receive most of its guests and thus have all the amenities ready and working to make a guest stay very pleasant. 4. Breakfast buffet was below standard of a 4 star hotel. Not only was the selection of foods extremely basic but the food was severely under stock. One would think that a four star hotel would be able to plan for a busy time like Chinese New year but no, there was limited food on basic items like eggs and bacon. Staff were not prepared for such large amounts of people. 5. It seems like this hotel is closing down as many water features and other amenities are either out of order or not working properly. It is an embarrassment to call this hotel a luxury hotel. It has the facade of a luxury hotel but cannot deliver on basic amenities. Please see my photos for evidence of my unpleasant stay. The staff were very friendly and tried to help where they can but it would be better to close down this hotel than call it a luxury 4 star hotel."

"Long trip that day so we really needed a break and this hotel was very accommodating. Comfortable needs, didn't get to use the gym though"

"Advantages: 1. The hotel is new, the facilities are new, the quality is high, and there is no odor when staying; 2. The price and accommodation conditions are very cost-effective; 3. If you bring your children with you, you will get a small doll as a gift when you check in; 4. There is a refrigerator for you to bring your own drinks, coffee, tea, and 4 bottles of mineral water are provided free of charge. Shampoo, conditioner, and shower gel are all brand new packaging. Disadvantages: 1. I checked in at 2:50 pm, but the front desk only gave me one room. They explained that the other room could not be cleaned and it would take another hour. Because I booked 2 rooms in full on Ctrip one week in advance, the hotel should have cleaned and reserved the paid rooms in advance, instead of explaining that the cleaning was not done after the guests arrived and making them wait for the rooms. 2. Check-in took too long. It took almost 20 minutes to check in for two rooms. During the check-in process, I was still waiting at the counter when a guest came in and threw a room card in. The front desk checked him out and asked him to get a parking card, etc. They totally ignored the order of service. It was very unprofessional. 3. There was no welcome fruit when I entered the room. I told the staff on the same floor and they said they would arrange it right away. But when I came back a few hours later, there was still no fruit. Finally, I called the front desk and they arranged for the fruit to be delivered. Shouldn't the guest be notified of the fruit delivery as soon as check-in is confirmed? Why do they have to contact us twice? 4. The bathroom trash can has no bag or lid. In a confined space, the odor in the trash can will come out after a long time, which really loses points~ 5. The hotel is newly renovated, and the windows are on the side, so you can only open a small gap. There is a noticeable decoration smell when you sleep at night, and the sour smell of formaldehyde and glue is quite strong 6. The room temperature was 24.5 degrees Celsius that day. Because the room was not ventilated, it was stuffy. As a result, the air conditioner only blew out normal temperature air, and I sweated a lot. However, the heating was normal. 7. Booking a room with buffet breakfast on Ctrip costs an additional 69 yuan per person. As I was not sure about the itinerary at that time, I did not choose breakfast. Later, I went to the store to ask the front desk, and they said I had to pay 128 yuan per person. I said that the Ctrip booking was 69 yuan per person. The front desk changed the words and said that the on-site booking at the front desk would be more than 80 yuan. I asked if they could give me the Ctrip price. The front desk said that the on-site booking would be more than 80 yuan, or you could go out and experience the breakfast in Zhangzhou by yourself. The tone of voice at that time was a bit choking, which made people feel very uncomfortable. PS: I saw many reviews from Ctrip users, some said they received breakfast coupons, and those with children also upgraded their rooms. Unfortunately, I didn’t catch any of them~ In general, the hardware conditions are good, the software services still need to keep up, and the odor from the decoration still needs to be removed~"

"Very satisfied with the stay... The Narcissus Building was booked, the room is new and spacious... The hardware is good... The toiletries are Zhangzhou-style Pien Tze Huang... I like the taste... The front desk service is also good... Various responses are very timely... I stayed on the 7th floor because the hotel has a large courtyard, far from the road, very quiet, and rested well..."

"The Haoting room is super big. Although it is an old five-star hotel, the facilities are pretty good. It is friendly to self-driving and convenient for parking! The breakfast is rich, and the parent-child slide is in the corner of the restaurant on the first floor. During the May Day holiday, the prices of various hotels skyrocketed, and this one is very friendly!"

"Good location, only ten minutes walk from the ancient city. There are many restaurants and barbecue hot pot restaurants nearby For hotel service, get on and off the car with staff to help carry luggage the next day in the rain and still borrow an umbrella to buy takeaway if the hotel has a takeaway robot can deliver to the door of the room do not have to go downstairs, but to tell the takeaway to the front desk, otherwise the takeaway will throw into the takeaway pickup 😂 The overall environment of the hotel is clean but I don't know why the refrigerator in the room is broken and not cold at all😂 I can't use it myself so it doesn't matter. The toilet is separated from dry and wet but between the bathroom and the toilet is a glass spacer if it comes with fried it may not be available at the same time should be quite embarrassing. The bathroom had a bathtub however the hotel did not have a disposable bathtub cover so there was no soaking. The only small dissatisfaction was the communication between the hotel departments may have some problems I was told the first night at the front desk when processing the renewal had explained that the next morning did not need to come to clean the room, by the way asked the front desk to bring me two more water. Then the staff came to the door to deliver water asked once, do I need to come in to clean the room tomorrow morning, I said no 😀. Somehow I left early the next morning and returned to my hotel room at night to find someone had come to clean the room. Because I was more concerned, I deliberately handed over that I didn't need someone to clean it. I thought I would wait until I got back to the hotel to ask someone to come and clean things up. I confirmed this with the staff twice, but it didn't work. 🥲 Other than this, everything else was satisfactory, the hotel staff attitude was quite good. The soundproofing is acceptable, occasionally you will hear the sound of the car horn outside, and a little next door opening and closing the sound, and not too noisy. Overall recommend to order this."

"The hotel is very nice and grand. The rooms are large and clean. The breakfast buffet is very good. The little girl at the front desk is very enthusiastic. Thank you. I will come back next time. Environment: So beautiful Service: Super great Facilities: complete Hygiene: clean and tidy"