Capital Hotels with Pools

"I was in Victoria for a conference at the Conference Center, and Chateau Victoria's location couldn't have been better! Perfect walking distance with great stops for coffee, lunch, or dinner along the way. The Chateau staff was incredibly friendly and helpful with all questions I had and you HAVE to visit the restaurant, Vista 18. There isn't a bad seat in the house with windows overlooking the town in all directions. My server, Scott, gave a fantastic dinner choice (halibut) which ranks in one of the top 10 meals I've ever had! Excellent wine and cocktail choices as well as desserts - as tasty as they are visually delightful. My room had everything I needed including a Nespresso and a small fridge. I WILL BE BACK! 5 stars."

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"Great stay at the Sandman Hotel! The room was clean and comfortable, staff were friendly, and the location was super convenient. Highly recommend and would definitely stay again."

"Place is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night."

"It is not suitable for a family with kids. There is no bathtub. It is not really clean in bathroom. The indoor swimming pool is small."

"Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out."

"The room wasn't large, but it had a kettle. There was a bar upstairs. The room wasn't very soundproof, and it was quite far from the city center. They sent an email before check-in requesting a $1 charge to my credit card, but then charged me another CAD cent at the front desk. I don't understand the point of Canadian hotels deducting from your credit card and then refunding it."

"There’s free parking, swimming pool and a drive through kfc within walking distance. There’s also a shopping mall just across the street. Free parking on site as well. Room was decent with hot water and mini fridge and kettle with coffee and tea from reception."

"This hotel is a bit dated, but the service is excellent. The front desk has a list of nearby international restaurants. I asked the Korean receptionist, and she recommended a Korean restaurant that was delicious. 😋…it was very helpful. 👍 The rooms don't have air conditioning; they only have fans. Also, some of the dishes in the kitchen weren't cleaned properly and felt sticky."

"Very clean, the beach is very convenient for walking, the sea view is also good, that is, if you drive a large off-road vehicle, the hotel's parking lot can't stop, you have to stop in the public parking lot that is a distance from the hotel, the overall feeling is good."