Spa Hotels in Capital

"Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives."

"Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out."

"I felt it was odd that they didn't provide free parking with their rooms at such a remote location. There is a pool next door available for about $45 however it closes at 7pm on Friday and Saturday. It appears on the website it is included but there is a link showing the costs. There is no shopping yet in the location. The pro shop did not have any medium or large ladies shirts available and I couldn't see any golf balls with Bear Mountain Logo. The room and view were amazing. Staff was wonderful. They played soft music in the restaurant in the evening. We enjoyed the hot tub outside in the garden. Go there to golf; bike or quiet time."

"Nice hotel with a character. The room can be a little dates but it fits with the overall vibe of the hotel. Room was clean and bed was very comfortable. Breakfast was simple but had right varieties of food that you won't feel the need to go eat outside. Staff were very nice and accommodating too."

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"Great view from the room. Nice hot tub & pool area."

"It’s such a fabulous hotel! The location is perfect — very convenient for visiting all the main attractions. The staff are incredibly nice and welcoming. I’ll definitely choose this hotel again next time I’m in Victoria."

"The room decoration is very good, the style is elegant, personally like it, although it is niche, but the health is good, the breakfast is also great, the external construction site affects the experience of entering and leaving, parking charges, and the construction site must be passed."

"This was a nightmarish trip, 1st I had asked for a room on the highest floor possible, with a view of the Harbour, I am a photographer and made the trip to Victoria to get some great photos of the inner Harbour. I got a room on tenth floor overlooking the parking lot and side street. The windows were so dirty it was hard to see anything, in my eyes I was ripped off, I am not going to to stay at any Merriott hotels, at the time of my booking it said they had a buffet breakfast and when I arrived they told me there is no buffet breakfast just a restaurant on site, parking was said to be free self parking. I was charged $29.40 / night to self park my truck."