The location was excellent, located above the Bilbao Express Bus Station building. It's not far from downtown. The Busner metro is also nearby. I was satisfied with both the location and the cleanliness. While the room wasn't particularly large, it was fully equipped with a refrigerator, hairdryer, safe, and electric kettle. However, the bathroom is open to the public, so it might be a bit inconvenient for couples. I was traveling solo, so that wasn't a problem. Other than that, the hotel was better than I expected. I haven't had breakfast yet, so it's too early.
I stayed here while visiting San Sebastian bars.
It was very close to the old town, and there was a supermarket diagonally in front of the hotel, so the location was very good.
The room was clean and the staff at the front desk were very nice and made me feel comfortable.
The service was very friendly and the location was very convenient, right in front of the bus stop. I had some trouble with the room facilities, but the service afterwards was excellent and I would like to stay here again.
The hotel room is very large, clean and well-organized, and you can even choose from a variety of pillows, which is very considerate! The staff speaks English very fluently and takes the initiative to introduce different attractions. They are very friendly and polite! The hotel is far away from the old town, but there is a bus station nearby. It takes about 15 minutes to get there by bus. 👍🏻👍🏻👍🏻👍🏻👍🏻Highly recommend this hotel! 😃
Hotel near Old Town,Bilbao100% of visitors choose this area
With a stay at Pensión Lo Bilbao in Bilbao (Bilbao City Centre), you'll be within a 15-minute drive of Guggenheim Museum Bilbao and San Mames Stadium. This pension is 15.4 mi (24.8 km) from Port of Bilbao and 0.1 mi (0.1 km) from Plaza Nueva.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Featured amenities include a safe deposit box at the front desk and an elevator.
Make yourself at home in one of the 6 individually decorated guestrooms, featuring espresso makers and flat-screen televisions. Your Select Comfort bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
The location of the hotel is perfect!!! Opposite the museum, a great walk to the old town!!! The room is very comfortable. The only thing is that there is no free water, everything is paid! No slippers and a robe, accessories for brushing teeth. Another point: if the windows overlook the city, then downstairs opposite there is a youth club! You can't sleep with the window open, with the window closed)
The breakfast is great! Thank you for the rest!
The airport is 15 minutes in the morning)
The bus terminal is a 10-minute walk away. There is a street restaurant downstairs and the famous Basque cake is nearby. Free bottled water is provided, the hair dryer is powerful, and the bedding and towels are soft and comfortable.
This is an apartment hotel located next to the British company, with subway to the train station and bus station, very convenient. Downstairs and nearby many restaurants. There is a large supermarket on the 6th floor of the British company to buy a variety of food. This hotel has no front desk, but there is a 24-hour online front desk. The only downside is that after booking, I didn't receive any email notifications about how to check in. So we went to the hotel door, rang the doorbell to connect to the hotel's online service, sent us an email, and gave the entry password. You will then need to check in online, you can use the link of the email or have a check in machine. Check in requires a photo of the booking and a selfie. You will then need to fill in the ID information of all the guests. You will receive the room number and password after checking in. After entering the room, there are snacks such as water in welcome gift, . Very intimate. You can download the hotel's app, you can use your mobile phone to unlock it, which is very convenient. highly recommended!
Hotel near Old Town,Bilbao100% of visitors choose this area
JJimmy _Valencia2025.08.22
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
Very Good
107 reviews
8.9/10
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GGuest UserIf you are looking for a place to sleep and an excellent location for a cheaper price than the surrounding hotels, this is a great option! However, I had not stayed in a pension before and I didn’t realize that we would be sharing a bathroom with 5-6 other people.
The workers were polite, professional and accommodating! They provided coffee, tea and water.
GGuest UserIt's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: ”ok we can live with that”. BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
AAlbertExcellent. The complex is part of the luxury Arima Hotel, and although the entrance is through another entrance at the back, you can use its services, such as the restaurant, which is very good. The rooms were very new, well-equipped, and very comfortable. Free street parking is available.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
BbaraoGuild**”BAD: Beware of the 'Upgrade'”**
Our priority when booking was the room size and budget, so we reserved a 32m² City View room.
At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed.
However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded.
I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day.
Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better.
The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room.
While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests.
In the end, we ended up paying the €25.
**Beware of the 'Upgrade.'”**
AAnonymous UserThe hotel is very clean and the service is good. Because of the long business trip, I was a little confused about the itinerary. I should have checked out but didn't. I didn't realize I should have checked out until I went to the hotel at 2 or 3 in the afternoon and couldn't get in. After explaining the situation to the hotel, I didn't incur any fees. It's more humane than domestic hotels.
AAnonymous UserThe hotel is located in a remote area. Suitable for driving. There is free parking.
But there are no shops or restaurants around.
It is close to the airport.
The toilet is simple. It is just a plastic zipper.
The breakfast is ordinary.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
GGuest UserI booked this hotel because it was in a quiet location , the room had double glazed windows that allowed me to sleep soundly for more than 8 hours each night and I could reach the city easily by taking the bus.
FYI the taxi fares from and to the San Sebastian airport was 90€ in total, which the hotel has no say on or any other hotels for that matter.
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