This is a five star hotel in a three star body. Rooms are TINY, like scandanavian homes, but everything was clean and fresh, staff were outstanding, we could store out bags before and after our stay, missing personal articles available for free downstairs. Clear rooftop vie of the castle so you don't have to leave the hotel for beutiful shots of the castle. Near a huge gorgeous, covered pedetrian only walking are. Only sorry to have had only one night here.
Our room was ready when we arrived at 2pm and made available to us immediately.
The room was clean, the staff friendly.
Tea, coffee, juice and water are complementary all day long and between 5 & 8 pm they offer wine and snacks. What more could we ask for? Excellent quality for the price!
Quite a nice hotel. Accessible to places via walking. The room is clean and comfortable.
Daily changing of towels and bath robes is provided (may not be that environmental friendly).
It will be good to provide a few hangers 😊
Otherwise, it's been a pleasant stay in the hotel.
The hotel is about a 10-minute walk from Sannomiya, Kobe's busiest area, and 3 minutes from Motomachi Station. Downstairs is Nanjing Town, full of Chinese restaurants, which is basically Kobe's Chinatown food street. It's very convenient for dining, drinking, and shopping. The hotel's top floor has a sauna and hot bath, along with various free cold drinks and coffee. From 9:30 PM, they also offer complimentary special soy sauce ramen as a late-night snack. The room isn't huge, but it has everything you need; two large suitcases can be opened up without a problem. They don't provide daily cleaning service, but if you leave your trash and used towels outside the door, the staff will collect them and provide fresh ones. Overall, everything was excellent and quiet. Every day I'd wake up and it would already be almost 10 AM! 😂 I would definitely choose to stay here again next time I visit.
I'm not sure if this happens in all the rooms, but they have a serious humidity problem. The wall was getting wet and it made the bed wet as well, and the room smelled damp. They don't offer cleaning unless you stay for 4 nights or more. The beds weren't very comfortable and, as I mentioned, since the wall was wet, the duvet got wet too. I'm 1.86m tall and the duvet didn't fully cover me.
On the positive side, the staff was friendly and there was a convenience store at the entrance of the hotel.
I made a reservation on the day because a triple room with a semi-double room and sofa bed was available!
The room was quite small, so I couldn't spread out my carrier (T_T)
But the amenities were plentiful and very nice!
The welcome drink of sweet sake was also delicious!
The only drawback is that all the nearby parking lots are expensive.
The hotel is generally OK. They give breakfast in the morning, you can order Japanese and European. You need to order breakfast in time. There is enough breakfast in the morning. The amenities were good, although one day the trash was not taken out. I don’t know what it was connected with, apparently there was some kind of delay. The main minus is the location from the station, it’s about 20 minutes’ walk up a small hill. The trains run strictly in Japanese and until late. Be prepared for this if you choose the hotel for its price. You have to walk the last 50 meters along the highway. It’s also easy to get to Arima directly from Kobe, where there is a good choice of inexpensive accommodation. I liked Kobe in general. So think before making a choice. I walk a lot and the location of the hotel was not a problem for me.
We had a very spacious corner twin room for 2 of us! So generous! Also the onsen was very clean and we loved it! Parking was full when we arrived but they directed us to a nearby parking lot with fixed parking rate. Love this place!
The hotel's location is excellent, right in front of the Citizen's Plaza tram stop, making it very convenient to get to from Kobe Airport. You can also take the hotel's shuttle bus from downtown Kobe, which runs every 20 minutes and departs from Gate 8 on the first floor of MINT. The room is spacious and even has a small balcony. There are parks, IKEA, and supermarkets nearby, and it's not far from the ocean.
I chose the Sotetsu Fresa Inn Kobe-Sannomiya for my trip to Kobe this time, and the overall experience was excellent. I highly recommend it to everyone.
The hotel's location is absolutely superb, just a few minutes' walk from JR Sannomiya Station. Transportation around the hotel is extremely convenient, with all kinds of transport options readily available, making it easy to get to various attractions in Kobe city or to Kansai Airport. Plus, there's a convenience store, supermarket, and various restaurants right downstairs, making shopping and dining incredibly easy.
The hotel facilities are also very complete. The rooms are clean and tidy, with a modern and minimalist decor. Although the space isn't particularly large, the layout is well-designed, making for a comfortable stay. The bedding is soft and comfortable, allowing for a good rest after a tiring day. The rooms are well-equipped with amenities like a large TV and blackout curtains, and some rooms even feature a separate bathtub and shower. On the second floor, the hotel has a laundry room, microwave, vending machines, and other facilities, meeting all daily needs. Additionally, the hotel offers complimentary skincare products, face masks, and drip coffee, which is a thoughtful touch.
In terms of service, the hotel staff are all friendly. Whether it was checking in or asking questions, I received warm assistance. The hotel also offers self-check-in, which is convenient and fast.
However, the hotel does have a few minor drawbacks. For example, some rooms are close to the train tracks, so you might hear the sound of trains passing. Guests who are sensitive to noise might want to bring earplugs. Also, the hotel's breakfast selection is relatively limited, and the dishes don't change much day-to-day, which could become monotonous for long-term stays.
Overall, the advantages of Sotetsu Fresa Inn Kobe-Sannomiya far outweigh its disadvantages, making it an ideal accommodation choice for a trip to Kobe.
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ZZhezidashuA very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
GGuest UserReview of The Royal Park Canvas Kobe
I recently stayed at The Royal Park Canvas Kobe and found it to be a comfortable and convenient base for exploring the city. The hotel is about a 10-minute walk from Sannomiya Station, with plenty of restaurants, shops, and convenience stores nearby. Kobe Chinatown is close by, and iconic spots like the “Be Kobe” monument and Kobe Tower are within a pleasant 25-minute walk. The Kitano Ijikan district is also easily reachable on foot.
The hotel offers self-service check-in and check-out through machines, with front desk staff standing by if assistance is needed. My room had a relatively large bathroom, which added to the comfort. The buffet breakfast was not bad, and a fun highlight was the free ice cream available from 8pm to 10pm.
A thoughtful touch is the presence of two donation bins where travellers can drop off unwanted clothing—an environmentally friendly and community-minded initiative.
Overall, The Royal Park Canvas Kobe is a well-located, comfortable stay with nice little touches that enhance the experience.
KkusanokiAlmost a perfect stay. First off, having a 12 PM checkout in Japan is already a huge plus. We arrived around 8 PM the night before, and the front desk staff were still in great spirits. The room was quite spacious for Japanese standards, and the view from the window was absolutely stunning, with the night view being even more captivating than during the day.
The only slight downside was the breakfast; for 3800 JPY per person, the selection wasn't very extensive, though the taste was decent enough.
GGuest UserAmazing hotel!! The staff were very friendly and helpful. Large room, incredibly comfortable beds, good temperature control. Very nice shower room. One downside was there was only a small table (there we two of us). There was a shared kitchen and lounge area, which were very nice. The coffee was excellent. I would love to stay there again. Very close to the bus stop and whirlpool tour. But public transport on the island is very limited so it is difficult to get to other attractions if you don't have a car. There is local bike hire, but they were out of/didn't have e bikes, and the hills are very steep.
11339116****Grand Mercure Awaji Island boasts unparalleled sea views of the Akashi Kaikyo Bridge and the Seto Inland Sea. Its excellent location, however, makes it best suited for guests traveling by car. Our sea-view room was spacious and comfortable, with floor-to-ceiling windows that made the morning sea sunrise a daily spectacle. Both breakfast and dinner offered a wide variety of dishes; we especially recommend the Awaji Island milk and local onion specialties. However, dining options nearby are limited, meaning you'll likely rely on the hotel's restaurant for dinner. Without a car, finding other dining spots would require a taxi.
The hotel service was attentive, and the front desk staff spoke fluent English, providing helpful guides to local attractions. While the rooftop open-air hot spring bath isn't natural, it was uncrowded, peaceful, and incredibly relaxing with its sea views. On the downside, the facilities are a bit dated, and there's a noticeable lack of family-friendly entertainment options.
Overall, this hotel is ideal for guests seeking serene sea views and a relaxed pace, offering particularly excellent value for money during the off-season.
11376160****Let's start with the location. It's actually a bit of a walk from Sannomiya subway station, about 10 minutes on foot. This isn't a problem if you don't have heavy luggage, but if you're pushing a cart full of bags, it can be a bit strenuous. Luckily, you just walk straight along the Yamanote Line, cross a large intersection (via the overpass), and you're there. It's relatively easy to find.
As for cleanliness, it's very clean and tidy. It's a quick-service hotel under Sheraton, and everything is quite well-thought-out.
Regarding facilities, the hotel's amenities are sufficient. Although bottled water isn't provided, there's a water dispenser with both hot and cold water. There's also a microwave and washing machine on the first floor.
For service, check-in and check-out are very quick. If you're staying for multiple nights, daily housekeeping is offered. Necessities like toothbrushes, toothpaste, facial cream, and facial cleanser can be self-served. If breakfast is included, it's at the Matsuya next door, which is convenient.
AAnonymous UserQuite a nice hotel. Accessible to places via walking. The room is clean and comfortable.
Daily changing of towels and bath robes is provided (may not be that environmental friendly).
It will be good to provide a few hangers 😊
Otherwise, it's been a pleasant stay in the hotel.
GGuest UserThis was my second stay. It's directly connected to the station, and there are shopping malls, convenience stores, izakayas, cafes, etc. nearby, so the location is excellent. There was a wide variety of breakfast options, so I chose a little bit of everything and was full. I will definitely try the black curry when I come here!
The staff were very friendly and the amenities provided were of high quality, so there was no need to bring anything from home. The rooms and bathrooms were clean, so I enjoyed my stay.
FFuyunlingfengThe most satisfactory hotel on this trip, the service staff is super enthusiastic and thoughtful. I called the hotel front desk immediately when I arrived at the bus station, and the hotel shuttle bus arrived in about 5 minutes. Don't walk to the hotel by yourself, don't! ! ! The hotel facilities are not bad. The room is not big, but it has everything it should have. The Jintang Hot Spring is really great and washed away the fatigue along the way! I booked a one-night stay and two-night stay. The kaiseki cuisine for dinner was great! The quantity was very large! The quantity was very large! I went back to the room after eating too much, and rested for an hour before going to the hot spring! The next day, I ran directly to the train station, which was very convenient! The hotel provides carbonated cakes and Japanese confectionery. After eating, you can consider whether you really want to buy this as a souvenir.
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