Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
GGuest User2025.12.10
I recently stayed at the Promenade Hotel Kota Kinabalu, and it turned out to be a very pleasant experience. The location is excellent—right in the city center, making it easy to walk to nearby restaurants, shopping malls, and the waterfront. It’s convenient whether you’re here for business or sightseeing.
The room was clean, comfortable, and well-equipped. The bed was cozy, the air-conditioning worked well, and the Wi-Fi was stable. I also appreciated the small touches like the coffee/tea facilities and a good-sized work desk. If you’re lucky to get a sea-view room, waking up to the South China Sea is definitely a bonus.
The hotel facilities are also great. The breakfast selection was good with plenty of choices, and the staff were friendly and helpful throughout my stay. The check-in process was smooth, and I felt well taken care of.
Overall, I had a very good stay at Promenade Hotel. It has great value for its location, comfort, and service. I would gladly choose this hotel again the next time I visit Kota Kinabalu.
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
MM297321****2025.11.06
The room was quite spacious and the environment was pleasant; it wasn't noisy at night either. Although the hotel front desk didn't offer full Chinese service, the staff knew a few Chinese phrases, so communication wasn't an issue. There's a convenience store and restaurants nearby, plus a BaWangChaJi. Across the street diagonally, there's also a large shopping mall with Chinese drink brands and Haidilao. Overall, I think the location is pretty good.
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
AAnonymous User2025.12.30
Hyatt Centric Kota Kinabalu is probably the best place to stay in the entire city, not just for the rooms, but for everything else as well. The hotel is modern, very clean, and the service attitude from every single staff member is outstanding, from check-in to housekeeping to restaurant and bar teams.
The pool and views on the 23rd floor are amazing, and the gym, while slightly small, has a really nice mountain view. Breakfast offers a great variety, and à la carte options are included at no extra cost, which is a big plus. The bar is excellent, especially during happy hour with buy-one-get-one-free deals on selected drinks. Honestly, the hotel was so comfortable that we barely wanted to leave, even just for a walk outside.
Special thanks to Natalie at check-in, who was incredibly friendly, patient, and welcoming. She even upgraded us from a city-view room to a mountain-view room, which made the stay even more special. At the bar, Alvin was tirelessly explaining the menu and drinks to us, and Yus always greeted us with a warm smile and provided great service, they truly made the experience memorable.
If I ever come back to Kota Kinabalu, this would 100% be my place to stay again.
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
GGuest User2025.12.18
I have to say this is one of the best hotels that I have ever visited. The hotel room is dustless, very clean. The location is very strategic, less than 5 minutes walk to go to Todak waterfront to enjoy seafood, or another 5 minutes walk in opposite direction to go to Suria mall for shopping. The staff here are friendly and dedicated in their services.After checking in, the staff gave me a call to ask me whether I am happy with the condition of the room. The breakfast is awesome, many varieties and very tasty. I am a demanding person, but this hotel does not disappoint me. It should be a role model for other hotels to follow.
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
AAprilcyk2025.12.23
This is around town area, it is close to the two major shopping mall, Suria Sabah and Imago.
Room is spacious, bathroom with a bathtub, wanted to get a bath but unable to due to faulty stopper.
Slipper quality is really bad.
There's a fridge in the room. No water bottles provided as there's a filter drinking water tap in the toilet that you can directly drink from but I chose to buy mineral water myself.
The windows however are kind of higher up from the wall. Noises from motorbikes and cars could be heard from the room. Entertainment wise, not much of TV channel options but there's YouTube you can watch from.
Aircon is centralised aircon, can only adjust from the maintenance team, so you can't adjust the temperature or fan speed at all. The bathroom door is air ventilated door, so all the cool air would be coming into the bathroom from the room when you are having a shower, so it is quite cold after shower that's why we tried to adjust the temperature or fan speed and found that there is nothing to adjust until we call the front desk and was being informed that it is a centralised aircon which can only be adjusted by the maintenance team.
There's 7-eleven just 2 mins walking distance from the hotel.
Overall, a good stay, would consider again if I'm going for a shopping trip.
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
Ffiona_zhang2222026.01.04
The hotel's location is great, and the sea view room offers a fantastic view. The room is spacious and very comfortable, and it's easy to get a taxi. The hotel's infinity pool is also beautiful, and you can watch the sunset directly from the rooftop, which is very convenient and stunning! Highly recommended! The only downside is that check-in isn't until after 3 PM, so if you arrive on an early flight, you'll have to wait in the lobby or take a taxi to explore Sabah University for a bit.
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
Pprya2025.11.02
Had a pleasant stay for a short business trip. The staff were friendly and helpful throughout my stay. The room was clean, comfortable, and well-maintained. Amenities were complete, especially the gym which was convenient and clean. Location is also strategic with easy access to nearby restaurants and conveniences. Overall, a comfortable and hassle-free experience. Would definitely consider staying here again for future work trips.
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
HHelen/L2025.11.30
Our small family decided to have a staycation in few hotel/resort and by far Sutera has won our heart. This place is amazing and i suggest anybody who wants to experience this place to stay more than 1Night. The room is still in its Vintage style , tv only has those old channel , there's one bathtub in the room which we loved specially my son,for the breakfast i do believe they can add more choices as they are more korean dishes focused, it'll be nice to have local kuih (hinompuka/pais pisang) other than kuih pisang only.. But other than that, you actually get free 1hour of bike rental on ur stay which we only know when we ask around, it was located right in front of the kids pool , other than that they do have a small train going around from Magellan to Pacific sutera and its FOC!!! I loved the staff energy the entire time, he asked our son to be in his seat as a driver and even let my son press few button and act like he's driving the train!! god bless your fun soul sir!! keep up the good work!! we will definitely be back again soon🥰❣️
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
JJoe99372025.11.10
The hotel is located at a prime location in the city centre of KK. I’ve booked a room with sea view and it’s the best seaview I’ve ever seen. The morning buffet has a lot of varieties and things are pretty good. The staffs also very friendly with fantastic customer service.
Hotel near Kota Kinabalu City Center,Kota Kinabalu82.6% of visitors choose this area
EE3710****2025.12.29
The hotel staff were all polite and enthusiastic. I didn't encounter any issues with discrimination against Chinese guests, no hot water at night, and no deposit was required. You can tell the hotel is a bit old, but it's well-maintained, especially the large private beach where you can snorkel, swim, or leisurely watch the sunset without having to deal with crowds elsewhere. That's a huge plus! 👍🏻👍🏻👍🏻
On the second night, I saw a dying cockroach in the bathroom (its antennae wiggled for a long time). Considering it's a tropical region, it's understandable, and the fact that it was dying suggests the hotel uses pest control. However, housekeeping randomly took guests' personal belongings when cleaning the room. Two plastic bags with items in them were on the TV cabinet, and they were gone when I returned at night. This is the first time I've encountered such a situation in my 10+ years of travel. Although the items weren't valuable, their absence was very inconvenient. Housekeeping shouldn't subjectively assume guests' items are trash and take them away. That was a bit frustrating. Additionally, service efficiency was very low. One evening, I went to the front desk to ask staff to send some bottled water to the room. The front desk staff were very friendly and enthusiastically agreed, but I waited over two hours and nothing arrived. The in-room service phone was either busy or completely silent (maybe just a prop?), so I had no choice but to go down to the lobby again to get water. We checked in around 12 PM, but were told we couldn't get into the room until 3 PM (they informed us politely). The next day, I turned on the 'make up room' light before going out for lunch, but when we returned to the room around 2 PM, it still hadn't been cleaned. In short, everything was slow; it felt like the hotel was understaffed and overwhelmed.
Very Good
1275 reviews
8.5/10
Price from
TRY 3,832
per night
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8.4/10
Very Good
GGuest UserThis is my second time in this hotel.
I would say the room is nice and huge. The bathroom big and not many hotel still have bathtub. This makes it a surplus for this hotel as attraction when compared to other hotel.
AAnonymous UserThe hotel views are absolutely stunning. The room was a bit old-fashioned but very comfortable. Breakfast was decent, especially with the local food options, though there wasn't much variety in the fruit selection, and it didn't change much day to day. I was disappointed to see some fellow Chinese guests at breakfast wasting food, piling their plates high only to take a couple of bites and leave. That's quite uncivilized.
EElizabeth Ong Hui LingService is excellent. Staff do not hesitate to help, always address travellers politely, and take the initiative to serve water, give suggestions, overall making your experience smooth and fulfilling.
Food is also very delicious — other reviews say the food is pricey, but I think it’s quite affordable and well worth the price.
Rooms are large, comfortable and well-furnished.
Will definitely be back!
AAnonymous UserBooked for romantic tent, same like the ad. Looks like a brand new tent, because the colour is still white compared to the others which is already yellowish and got a bit mould. Romantic tent have no shade, so the light shines through into the tent. Even so, the tent doesn't feel hot, the portable aircond keeps it cool inside. asked for keetle from the receptionist. need to ask for keys for private bathroom as they are having renovation during our stay.
1118479****This isn't a small hotel; it's a multi-story building. Grabbing a taxi is super convenient as it can drive directly to the entrance via a dedicated lane, making luggage handling easy. During the day, there are staff members at the door to open it for you. The front desk staff were very friendly. I stayed for two nights, then went to Semporna for three days, and came back to stay for one more night. Since domestic flights usually involve budget airlines where you have to buy extra baggage allowance, I asked the front desk if I could store my luggage at the hotel beforehand. They readily helped me with the storage process, free of charge. The location is also excellent, only about a 15-minute walk to Gaya Street. There are also seafood restaurants and supermarkets nearby.
Hotel near Kota Kinabalu City Center, Kota Kinabalu
Price per night from:TRY 1,211
8.8/10
Very Good
GGuest UserThey do provide drinking water in bottles but do not have the refill centre. However, the location is really good. Will stay again in this hotel in the next visit to KK. Also, can hear vehicle sound in the night.
Hotel near Kota Kinabalu City Center, Kota Kinabalu
Price per night from:TRY 1,236
9.1/10
Great
QQunqunbuaoyeleI was looking for a getaway from the city, so I chose this Shangri-La in the suburbs. I initially thought a hotel opened in 2015 might show its age, but to my surprise, the facilities were much better maintained than I expected. The room was very clean. The views were impeccable, though it was a bit of a shame that it turned cloudy every afternoon during my stay, so I missed the sunset. As soon as I entered the lobby, I felt the strong Christmas atmosphere. The Ocean Wing has its own dedicated check-in and breakfast area. Room service was just okay. The breakfast selection wasn't vast, but the food tasted good. The service was excellent; every staff member I encountered greeted us. For both check-in and check-out, we were assisted by FU, who was incredibly patient and answered all our questions.
AAnonymous UserThe island trip was truly unforgettable, the service was excellent, the staff were warm and welcoming, breakfast was a great experience thanks to the staff Anizah, who were attentive, friendly, and always ready to assist, the room was comfortable, every moment was filled with memories that will be cherished for a long time. And thank you to Arthur for always being helpful. Will come back again.
GGuest UserHotel Review
Positive Points:
1. Air-conditioning was very effective and kept the room comfortable throughout the stay.
2. Great window view – beautiful sea and jetty scenery that adds to the relaxing atmosphere. (see my attached picture)
3. Excellent location – conveniently close to eateries and the jetty, making it easy to get around.
4. Reasonably priced in-house food – offers good value for money for guests who prefer to dine in.
5. Complimentary extra bottled water was provided upon request, which was appreciated.
6. Friendly and helpful staff across all departments – from housekeeping, café, and maintenance to the front desk. Everyone was courteous and attentive.
7. Special mention to the chef – a very kind and gentlemanly person. On our first day, we ordered 6 fried eggs for breakfast, assuming they were included. The chef initially didn’t inform us of the RM2 charge per egg and kindly did not charge us for them. When we later tried to order again, he politely informed us about the charge. We truly appreciated his honesty and kind gesture.
8. very nice grilled meat at the roof cafe (5th floor).The promo price is 5 sticks for rm9.9 . worth to eat!
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Areas for Improvement:
1. Limited breakfast buffet selection – mainly local dishes such as chicken, eggs, vegetables, rice, or noodles. While the food was tasty, there were no options like fresh milk, cereal, or egg station. Fruit choices were also limited to just bananas every day.
2. Window leakage during heavy rain – rainwater entered the room. However, the staff responded promptly and mopped the floor immediately.
3. No robe hooks in the bathroom – makes it inconvenient to hang clothes or towels.
4. Shortage of bath towels – clean towels were only available in the late afternoon after laundry was returned.
5. Extra blanket charge – an additional around rm50-60 was required if requesting one more blanket, which felt a bit expensive.
6. Low water pressure in the shower – the water flow was quite weak, making the shower experience less enjoyable.
7. Housekeeping quality needs improvement – there was sand in the room, and although we informed the staff, it was not cleaned properly even after the feedback.
Extra Tip for Travellers:
There’s no laundry shop in Semporna town, so do remember to bring enough clothes for your stay.
LLimThe only reason I stayed here was because of it location near to the airport. Everything else is good in terms of experience except I was imposed with liability costing RM10 for soiling one piece of their towel. The soiling happened because I walked outside after the rain and my foot got into a mud spot. I came back to my room and I accidentally stepped on the towel. Bear in mind, I had to book their largest room meant for 4 pax because that was the only one available even though I stayed alone. Considering the occupancy is low for that large room, soiling one piece of towel does not justify a RM10 liability damage.
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