The facilities and amenities are actually good, but the offer of the room type does not actually mathces the description and picture associated. When we pick kaaba view and we see that the picture associated is clear kaaba view, the perception is the room is clear kaaba view without obstruction. However, it's disappointing to find out that the view of the romm to the kaaba was actually obstructed by a crane. This should not happe
Novotel Makkah Thakher City is really not recommended, seriously.
The bus stop for its shuttle is very far from the Haram; just walking from the Haram to the shuttle stop alone can take about 30 - 40 minutes.
The shuttle takes a long time to arrive at the hotel for pick up — once we waited 30 minutes, the shuttle isn’t always on standby. Once we wanted to go for Fajr prayer, we had to take a taxi because the shuttle didn’t come for a long time.
This is from a real experience staying here for 2 nights. Because the Middle East current war, we got a flight reroute that depart 2 days earlier, so we had to add 2 nights at a nearby hotel, but the prices of the hotel close to Haram were already very expensive. We thought this Novotel’s shuttle would be like the one at Le Méridien Tower (shuttle bus stop close to haram - we stayed the on our previous trip), but this Novotel shuttle bus stop turned out to be too far, especially when we travel will elderly
On the second day, we only went to the mosque to complete our umrah — we couldn’t handle going back and forth between the hotel and the mosque multiple times.
*************, on the third day (2 days ago, when this comment was written), we moved to a nearby hotel that we had already booked long before.”
Yes, nusuk approval was fast with this hotel, but what’s the point of fast approval if you still have to wait for the shuttle for an hour close to prayer time and still miss the congregation?
Because of the long wait, we got stuck in traffic, and then walking from the bus to the mosque also took a very long time.
Hopefully this can be a consideration for those planning to book — don’t regret it like we did, since we didn’t have many options because we booked late 😆”
Very nice hotel with a great breakfast welcoming people at the reception. Amazing cleaning of the room when done. It is a shame that the service is not consistent across the hotel’s employee. Cashier at the Atrium cafe was really slow and awful next to him very friendly pizza guy who did a great pizza. Shuttle to go to the haram with again inconsistent service. As evidence a picture of the driver enjoying chatting with his colleague from double tree hotel while we were waiting in the car.
I was kindly given a complimentary upgrade to a higher floor with a beautiful view of the Clock Tower, along with a more spacious room. The staff were genuinely lovely and attentive throughout my stay. Having direct access to a shopping mall on the lower level was incredibly convenient, and the shuttle bus service was excellent and consistently reliable. Overall, the service was seamless from start to finish. You truly receive top-tier quality at very reasonable prices.
We had a wonderful stay at the hotel. The location is excellent, with easy access to the Haram, making it very convenient for prayers and daily activities.
The check-in and check-out process was smooth, the housekeeping team did a great job throughout our stay, and the breakfast spread offered a wide variety of options every day.
The highlight of our stay was undoubtedly the Kaaba view from our room. It was truly a memorable and special experience that we will always cherish.
Thank you to the entire team for the warm hospitality. We would gladly stay here again and highly recommend this hotel to anyone visiting Makkah.
Jumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best.
Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times.
Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it.
Bottom line:
Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win.
Excellent location and cleanliness. Room size was good and partial Kaaba was an excellent experience. Tower Lifts could be busy at prayer times but hotel lifts were good.
Cleaning and catering staff were welcoming.
This is not to be 2 star hotels for my recommendation need to be 5 star because it’s teapot good service and clean the reception was so kindnesses and it’s very close to Al haram allhamdulliah from hotel to Al haram it’s very close 9 mints if you don’t go by Anjum hotel for ladies walking walking 15 mints
I had a wonderful stay at this hotel and would happily return. From the moment I arrived, the staff were welcoming, professional, and always ready to help with a smile. The room was spotless, well-designed, and very comfortable, with all the amenities I needed for a relaxing stay.
The location was excellent—convenient and easy to get around—while still being quiet and peaceful at night. I especially appreciated the attention to detail, from the quality of the bedding to the cleanliness of the common areas.
Overall, this hotel exceeded my expectations and offered great value for the price. I highly recommend it to anyone looking for comfort, excellent service, and a pleasant experience.
I had a wonderful stay at Jabal Omar Marriott Hotel Makkah. Everything about the experience exceeded my expectations. The hotel is extremely well-organized, making check-in and daily routines smooth and stress-free. One of the highlights was the cleanliness—every area of the hotel, from the rooms to the common spaces, was spotless and very well maintained. It really made the stay comfortable and relaxing.
A special mention goes to the breakfast crew, who were absolutely fantastic. They were friendly, attentive, and always ready to help, creating a warm and welcoming atmosphere each morning. The service they provided truly stood out.
Overall, I highly recommend this hotel for anyone visiting Makkah. It combines excellent service, great organization, and outstanding cleanliness for a truly enjoyable stay.
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ممحمد المبيضVery reasonable price, excellent hotel cleanliness, and away from the noise. There's a complex of restaurants and cafes in the hotel square, and a distinct mosque nearby. There's also a shuttle service to the Haram every hour, as well as a return service, but the return is annoying because you have to take two buses.
GGuest UserJumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best.
Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times.
Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it.
Bottom line:
Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win.
DDeasy ArisaNovotel Makkah Thakher City is really not recommended, seriously.
The bus stop for its shuttle is very far from the Haram; just walking from the Haram to the shuttle stop alone can take about 30 - 40 minutes.
The shuttle takes a long time to arrive at the hotel for pick up — once we waited 30 minutes, the shuttle isn’t always on standby. Once we wanted to go for Fajr prayer, we had to take a taxi because the shuttle didn’t come for a long time.
This is from a real experience staying here for 2 nights. Because the Middle East current war, we got a flight reroute that depart 2 days earlier, so we had to add 2 nights at a nearby hotel, but the prices of the hotel close to Haram were already very expensive. We thought this Novotel’s shuttle would be like the one at Le Méridien Tower (shuttle bus stop close to haram - we stayed the on our previous trip), but this Novotel shuttle bus stop turned out to be too far, especially when we travel will elderly
On the second day, we only went to the mosque to complete our umrah — we couldn’t handle going back and forth between the hotel and the mosque multiple times.
*************, on the third day (2 days ago, when this comment was written), we moved to a nearby hotel that we had already booked long before.”
Yes, nusuk approval was fast with this hotel, but what’s the point of fast approval if you still have to wait for the shuttle for an hour close to prayer time and still miss the congregation?
Because of the long wait, we got stuck in traffic, and then walking from the bus to the mosque also took a very long time.
Hopefully this can be a consideration for those planning to book — don’t regret it like we did, since we didn’t have many options because we booked late 😆”
GGuest UserEverything was great, close to the Haram and all amenities. However, if more attention was paid to the cleanliness and disinfection of the rooms and bathrooms, it would be perfect.
GGuest UserFantastic hotel. Extremely clean (and fragrant lobby). We had a twin deluxe room with Haram view; spacious, comfortable and plush. Breakfast was also solid with good hours (6:00 to 10:30). We checked out on a Friday and they allowed us to check out after Jummah salah.
The hotel is actually quite close to the Haram. From reviews online I was unsure, but in practice it's a few minutes walk to King Fahd Gate 79. For getting into the Haram I think it is quicker door-to-door than the Clock Tower hotels. For getting back from the Haram to the hotel, that is a bit longer depending on where you exit the masjid anddue to a slight uphill walk (nothing very demanding, non-elderly should be fine), though the walkway gets congested at busy times.
Alternatively, there is a shuttle which takes you from the main hotel entrance to street level in less than 2 minutes; from there you take escalator/lift to the Haram.
Would highly reccommend; only cons here would be no lotion in the bathroom and shower water pressure/temperature was not that high (very minor issues!)
YYasirSolangiExcellent hotel with great service and a nice breakfast. Highly recommended! Compared to other hotels, this offers the best value for money. However, the location is on a hill, which may be difficult for elderly guests to access.
NNurjuhaida Mohamad ShahirWe had a wonderful stay at the hotel. The location is excellent, with easy access to the Haram, making it very convenient for prayers and daily activities.
The check-in and check-out process was smooth, the housekeeping team did a great job throughout our stay, and the breakfast spread offered a wide variety of options every day.
The highlight of our stay was undoubtedly the Kaaba view from our room. It was truly a memorable and special experience that we will always cherish.
Thank you to the entire team for the warm hospitality. We would gladly stay here again and highly recommend this hotel to anyone visiting Makkah.
AAulia BimoOverall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner.
Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest.
Appreciated and thanks.
AAnonymous UserThe facilities and amenities are actually good, but the offer of the room type does not actually mathces the description and picture associated. When we pick kaaba view and we see that the picture associated is clear kaaba view, the perception is the room is clear kaaba view without obstruction. However, it's disappointing to find out that the view of the romm to the kaaba was actually obstructed by a crane. This should not happe
YYunisNOur stay was excellent from start to finish. The hotel is very clean, quiet, and comfortable, The staff were friendly and attentive, always ensuring we felt welcome. also The restaurant was fantastic, and overall the experience exceeded our expectations. Highly recommended.”
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