Hotels With Pools in Rio Grande do Sul, Brazil

"The hotel was presented to us, the room was receptionable, bed, towels, welcome message. Good breakfast, hot shower. The environment was pleasant, even being low season, there was no overshoot noise, game room, clean pool, even being winter, waiting room and other organized environments. We like it very much."

"My experience at the hotel left much to be desired, especially considering it was a couple's trip to relax and enjoy a quiet night. I decided to organize the points to make the reason for my dissatisfaction clearer. The first problem occurred right at check-in. We arrived around 1:30 PM and, even after returning from lunch, at 2:10 PM our room was still not available, even though the official check-in time was 2 PM. We ended up waiting longer than expected without much explanation. When we finally got into the room, we had problems with the bathroom. The shower practically didn't work properly: the water came out in an extremely weak stream and didn't heat up. We contacted reception and they advised us to leave the shower running for about 10 minutes because of the boiler. We did exactly that and, even so, the water remained cold. The most frustrating thing was that there was no attempt to resolve the situation at that moment, such as offering another room or some alternative. It became clear that the problem was indeed with that specific room, because later, when we requested a room change, the shower in the new room was completely different: hot water working normally, much better pressure, and a comfortable shower. In other words, there was indeed a defect in the first room, and this could have been resolved earlier. At bedtime, another even worse problem arose. The room was apparently near some service area or staff activity. Around 2 am, it was impossible to rest because of constant noises: dragging, heavy footsteps, and conversations. We called reception to complain; they said they would resolve it, but about 20 minutes later the noise was even worse. We had to request a room change because it was simply impossible to sleep. Furthermore, the impression given was of little concern for the discomfort caused, without much cordiality or apology for the situation. Regarding breakfast, there is a good variety, but clearly the hotel cannot cater to the number of guests. The space becomes extremely crowded, and many items end up without being replenished. At the dessert table, for example, items like pudding and cheesecake ran out early and weren't replenished, even though it was only 9 am and breakfast was served until 10:30 am. Another negative point was the organization of the parking garage. Despite the parking being paid, retrieving the car was extremely slow. It took them a long time to locate and deliver the vehicles, causing unnecessary waiting. Overall, it was a frustrating experience due to the lack of organization, maintenance problems, and little concern for resolving guest issues."

"Staying at this hotel in this small city, I feel good and met many friends from China. The hotel has a good environment and is very close to the local small airport."

"The best breakfast I had in the hotel, and it was a holiday, it was a packed, but we were well-taken and promptly answered our requests."

"The first time I came to this beautiful city and this beautiful hotel, I still feel very good, the surrounding facilities are complete, the supermarket is more convenient to eat! The room is quiet! Will come to stay here next time. The front desk is warm!"

"The problem is the SPA without a covered connection, in a rainy and cold region. Another is the poor quality of the restaurant, outsourced, or rather precarious, expensive and bad!"

"I went to Brazil for two consecutive years and stayed here twice. The accommodation was comfortable and warm, the surrounding area was quiet, breakfast and dinner were eaten at the hotel, rich and delicious, the waiter was warm and thoughtful, but the English communication was a little problematic. I will stay here in Brazil next year."

"Excellent location is excellent service."

"Gostei bastante do hotel o ponto alto pra mim foi o quarto que é espaçoso, muito limpo,e chuveiro excelente.a questão da limpeza pra mim foi nota dez.tambem o café da manhã é espetacular tem opções pra todos os gostos excelente mesmo.o único ponto menos excelente foi a localização do quarto que tinha que pegar dois elevadores e com alguns lances d escada sem opção de elevador achei um pouco desagradável.mas no mais tudo excelente."

"The overall stay experience is very good! The hotel is strategically located and it is very convenient to travel and eat. The check-in and check-out efficiency at the front desk is high, and the staff is warm and polite. The room was clean and tidy, the bed was soft and comfortable, the sound insulation was acceptable, the toiletries were complete, and the hot water supply was stable. The bathroom is well separated from wet and dry, and there is no smell for ventilation. The public area is clean and tidy, and the sanitation is cleaned in time. Cost-effective online, quiet and comfortable living, will give priority to this next trip, it is recommended to stay!"