Disastrous first booking with trip.com! Travelled with my Daughter and her friend, arrived only to be told there was only a king size bed, room too small for the 3 of us. On booking, the search engine was defaulted to 2 adults, so this was amended accordingly. Thankfully there was a spare room.to accommodate at an additional cost of £30, oh and parking was £10! Not the budget stay I originally thought it to be. Please be careful.
Accommodation top class, clean, fresh, beautiful with attention to detail.
The hotel was lovely and clean and the room was just what we needed after a long day of travelling. It would have been nicer if we had a bath
In the room but that is just personal preference. It was clean and tidy and we had tea and coffee making facilities in the room.
We were only a twenty minute walk from town a perfect distance to walk into town and walk back safely the route is well lit and pretty straight forward.
The breakfast was fantastic and it is served overlooking the bay so a lovely morning view.
The breakfast was buffet and we had multiple trips up and down to enjoy all the food. Our favourite was the pancake machine with the strawberry jam it was delicious.
Very nice, clean hotel. Very convenient location right opposite the castle and a 5 minute walk to the centre. Definitely would recommend if visiting Cardiff. Staff were very friendly and a welcome Welsh biscuit on arrival was a very nice touch 😊
My wife and I came to celebrate our anniversary with a spa day and as it was my birthday we decided to book the room for the night. We were absolutely amazed. Not only were the staff absolutely awesome, but they give us an upgrade plus free breakfast and when we got to the room we were greeted with rose petals on the bed, Welsh cakes on a slate and cards for our anniversary and birthday. All in all they really went out of their way and it made our stay absolutely incredible. I can’t thank the staff enough. We would highly recommend staying there
The staff are very polite and friendly. The breakfast was delicious and enough. Very clean and pleasant rooms. Central location, within walking distance from the centre. In general, this is hilton, but you should remember that it is not a 5-star one. Recommended
The hotel was one of the highlights of our visit to Cardiff. Unparalleled views over the Bay Area from our balcony. An easy stroll down to the docks and everything that goes on there and a cheap Uber to the city centre. The room was spacious, clean, quiet and comfy. Breakfast was lovely. In fact the only downside was the car parking fee. Really enjoyed this hotel.
Everything was on our expectations from 3 star. Room size was spacious. Kids can stay free. Breakfast was served fresh and everything available as per needed. Location was central which helped us reaching to main attractions easily. I would recommend.
Everything was excellent. Great welcome by Karl. Useful local tips. Spacious room. Quiet neighbourhood. Great parking. Superb breakfast.
This hotel offers has an uniqueness, which we thoroughly enjoyed including the lounge / library area. Nice broad selection of books available as well.
This hotel has a great location with the rooms being very neat and tidy, if a touch out of date. Being only a 5-10 minute walk to the centre of town and a 15-20 minute walk to Cardiff Bay is near perfect.
However during my stay, the pool was closed for renovation, one of the lifts was out of service and there appeared to be a large number of long term guests that require security guards on site at night in addition to having to lock in your breakfast time ahead of schedule.
Convenient location for both the train station and city centre. Walking distance to the castle and other tourist attractions. I got unlucky with pricing since I was unknowingly there during university graduations, so the price I paid definitely wasn't worth it, but their regular pricing seems fair.
126 reviews
8.4/10
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8.7/10
MMatthew JamesThe hotel was one of the highlights of our visit to Cardiff. Unparalleled views over the Bay Area from our balcony. An easy stroll down to the docks and everything that goes on there and a cheap Uber to the city centre. The room was spacious, clean, quiet and comfy. Breakfast was lovely. In fact the only downside was the car parking fee. Really enjoyed this hotel.
JJoy63391The hotel room is cozy, clean, and budget-friendly, making it a great choice for travelers. However, it is quite small, with no table or chair, and limited space for bags, which may be a challenge for those with a lot of luggage. Despite this, the warm and accommodating staff truly make the stay pleasant, ensuring a welcoming experience.
GGuest UserThis hotel has a great location with the rooms being very neat and tidy, if a touch out of date. Being only a 5-10 minute walk to the centre of town and a 15-20 minute walk to Cardiff Bay is near perfect.
However during my stay, the pool was closed for renovation, one of the lifts was out of service and there appeared to be a large number of long term guests that require security guards on site at night in addition to having to lock in your breakfast time ahead of schedule.
TThismorningiwokeupinI stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.
GGuest UserThe hotel was lovely and clean and the room was just what we needed after a long day of travelling. It would have been nicer if we had a bath
In the room but that is just personal preference. It was clean and tidy and we had tea and coffee making facilities in the room.
We were only a twenty minute walk from town a perfect distance to walk into town and walk back safely the route is well lit and pretty straight forward.
The breakfast was fantastic and it is served overlooking the bay so a lovely morning view.
The breakfast was buffet and we had multiple trips up and down to enjoy all the food. Our favourite was the pancake machine with the strawberry jam it was delicious.
EEli_hrtThe staff are very polite and friendly. The breakfast was delicious and enough. Very clean and pleasant rooms. Central location, within walking distance from the centre. In general, this is hilton, but you should remember that it is not a 5-star one. Recommended
GGavinConvenient location for both the train station and city centre. Walking distance to the castle and other tourist attractions. I got unlucky with pricing since I was unknowingly there during university graduations, so the price I paid definitely wasn't worth it, but their regular pricing seems fair.
GGlossimarThe hotel is located in the city centre, with a supermarket and Chain fast food restaurants nearby, including 24 hours McDonald’s. The hotel design follows an industrial style, the rooms are spacious, and the bed is extremely comfortable. The restroom locate on the sixth floor has a very quiet and elegant atmosphere. The breakfast provided by the restaurant is delicious. The only downside is that the elevator was out of order during my stay.
GGuest UserI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
AAndrewMy wife and I came to celebrate our anniversary with a spa day and as it was my birthday we decided to book the room for the night. We were absolutely amazed. Not only were the staff absolutely awesome, but they give us an upgrade plus free breakfast and when we got to the room we were greeted with rose petals on the bed, Welsh cakes on a slate and cards for our anniversary and birthday. All in all they really went out of their way and it made our stay absolutely incredible. I can’t thank the staff enough. We would highly recommend staying there
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