The hotel is located on the second floor of Terminal 3 at the airport, making it an excellent choice for transit passengers. Its proximity to both departure and arrival areas is extremely convenient, especially for those with tight layovers. However, it was a bit difficult to find at first, as there were not enough clear signs or directions within the terminal. Adding more visible and well-placed signage would greatly improve the overall guest experience. Aside from this minor inconvenience, everything else about my stay was very satisfying, including the cleanliness, comfort, and quality of service. I would definitely consider staying here again in the future.
The room was compact, with a large window that let in plenty of natural light, and a smaller window that could be opened for ventilation; the floor was very clean, but the bedding wasn't so hygienic, even though the staff changed it diligently; the location was out of the way, with many narrow passageways leading in and out.
We had a wonderful stay at FM7 Resort Hotel Bandara Jakarta Airport. The hotel is very clean and well maintained, which made our stay very comfortable. The location is excellent, especially for travelers who need quick access to the airport.
The staff were very friendly, helpful, and professional throughout our stay. Check-in and check-out were smooth, and the service was excellent. The facilities are also great, with comfortable rooms and good amenities that made our stay relaxing.
Overall, it was a very pleasant experience and we would definitely recommend this hotel to other travelers, especially couples or anyone looking for a convenient and comfortable stay near Jakarta Airport.
Very efficient, regular shuttle bus service to all airport terminals, for this alone it is worth staying at the Swiss Belhotel CGK airport.
Nice restaurant, good bar and outdoor cafe seating area. Friendly staff. The hotel room was spacious, the shower had good water pressure, choice of nozzles and temperatures.
BUT: The mattress was very, very soft so in the end I couldn't sleep in the bed, and I ended up sleeping on the floor.
ALSO: 3 days after checking out I received a scam email purporting to be from the hotel, asking for my personal details. Only Trip.com and the hotel knew I was staying there - how did the scammer know I stayed there and how did they get my email address? Management needs to check on their front office staff.
Thank you so much for the great service. The room was so cozy and I had pleasant stay.😊
The location is near the airport and it's so convenient that we can easily call the hotel for the shuttle bus.
Thank you so much, this hotel now becomes my favourite transfer hotel before reaching home.
The only reason anyone would want to stay here is the fact that it's very close to the airport. I stayed at this hotel after nearly 15 years. The property does not seem to have aged very well over the years. While the staff were very attentive, check-in was efficient, airport shuttle driver messaged on WhatsApp that he was waiting to pick me up, breakfast spread and service was good. But on the downside the room stay was far from comfortable. Rooms and furniture look old and dated. The waking passages to the room have flooring in poor condition - broken and uneven in places. The room had a very bad musty smell that did not go away even with the AC on. The AC duct placement is not good - it points straight at the bed so you have cold air blowing straight at you - not comfortable. And lastly the (so called garden view) room that I was allocated was in a really bad location. It had a road running beside it and beyond that one of the airport tarmacs. All night you could hear loud noises of passing trucks or small motorbikes and every hour or so if an aircraft rolled by there was this loud rumble and whine of heavy duty aircraft engines running as the plane slowly made it's way across. If you see the attached picture the circle on the left is the hotel property and the circle on the right shows an aircraft that passes by along one side of the hotel property that can be heard rather loudly in rooms facing that side. And in the middle passes a road with trucks and small motor bikes passing all night. Not a good location at all if your room faces that way with non-insulated thin glass windows. Next time if needed I will venture staying at another airport hotel property not too far away.
Overall great place for stay.
The concern only for breakfast menu variety, menu variety is too little for a 4 star hotel.
Also for the Google map, need to be fixed, the pin point for primaya hospital not to the hote
The location is very convenient, especially since it’s close to the airport. The hotel provides a shuttle service, although it only runs at certain times.
The reception staff were very helpful and accommodating, which made the stay more pleasant. However, the shower could be improved as the water was a bit muddy, and the floor seemed slightly mouldy.
I stayed here with my family for a New Year's Eve trip to explore the PIK 2 area. We had a fantastic experience. The hotel staff was incredibly generous; since the room type I originally booked wasn't available, they upgraded us to a higher-level room and included free breakfast, which was a wonderful surprise.
The vibe is very traditional Chinese, so it feels very welcoming for Chinese travelers or anyone who appreciates the culture. The room itself felt brand new, spacious, and very clean. It’s also quite modern—we loved the voice control feature for the lights and curtains!
Small details made the difference: we got welcome drinks and even free mochi ice cream in the lobby. There is also free flow mineral water in the hallway and the drinks in the in-room minibar were free.
For breakfast, don't expect a massive international buffet like in huge hotels, but the selection is decent. It focuses on authentic Chinese dishes, which gave us a nice chance to try something different.
Highly recommended for anyone looking for a comfortable place to stay in PIK2!
This hotel is an excellent choice for a layover. It's very close to the airport, which is perfect for travelers transiting from Jakarta to Komodo, and includes airport transfers. They even have a WeChat account, so you can easily book your pickup from your home country.
However, the pickup location was a bit tricky to find. I'd suggest they create a new video or picture guide for the pickup point.
The hotel itself is very clean, and while the room was small, it was well-equipped and spotlessly clean. The staff were also very friendly and welcoming.
On the downside, our room wasn't ready until past 5 PM, even though check-in is at 2 PM. The efficiency could definitely be improved.
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8.7/10
Very Good
Lovely hotel, perfect for a quick getaway. Location was exactly where I needed to be for my situation. Breakfast was decent, rooms were clean, wifi worked great, pool was nice and gym was well equipped. Very good value for money. 10 out of 10 highly recommend for anyone who needs to be in this area
Staffs are super friendly and nice! The customer service/receptionist will WhatsApp you to check if everything is okay. You can just call and ask them for anything within their means. Breakfast buffet was good too, a lil downside is the location of the hotel. If you’re coming from City of Jakarta, it will be quite jam if you move out at the wrong timing. But I’ll totally come back coz the hotel is located beside a mall & the big Sea Aquarium! Love it!
RRidge HoThey have beautiful pool and Gym .The hotel breakfast is nice .The hotel doing major painting work and up grading good for family holidays near by few mall around.
We had a wonderful 3 days and 2 nights stay at Novus Jiva Anyer. The atmosphere was calm and refreshing, perfect for a relaxing family getaway. The rooms were comfortable, the views were beautiful, and the staff were consistently friendly and attentive. Overall, it was a pleasant and memorable experience, and we truly enjoyed every moment of our stay.
I stayed at this hotel for a short business trip and had a comfortable experience. The room was well maintained, the working environment was convenient, and the service was professional. The location made commuting easy, which added value to the stay.
TTheosofieQuick check in, good room size. I got good open view and near to a food court and convenient store just outside 2 minutes walking distance. Easy check out with great choice of breakfast buffet. Free airport shuttle service and on time.
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