The hotel is really great, and the service is incredibly friendly and good. The rooms are also very comfortable and clean. It's close to the government center, about 1.5 km from the palace.
it is very cozy hotel, small but look after every client very well. The service level is 5 stats standard, especially reception dest staffs are very nice smiles to make the guests home feeling.
A good location, excellent amenities and service and high standard of cleanliness. Great Value for money. Minor issues include no charging point for the electric kettle at the site of its use, but it can be easily taken to another point. Also there is no low-voltage charger in the toilet. The existing one is a standard 5 ampere point. Overall excellent
The room was clean, the AC was cold, the service was good, and the bathroom was clean. However, the breakfast was very disappointing. When we arrived at 8 a.m., the food was already gone, and refills were still being prepared one by one. The buffet was too small, and when refills were given, they were immediately gone. They should have been stocked, so when they ran out, they were refilled, not cooked again.
The only drinks were coffee, tea, and water.
Pentacity Hotel Balikpapan offers great value for its price, combining a strategic location, friendly service, and family-friendly facilities.
The check-in process was smooth and quick, with professional and friendly staff at the front desk. My room was clean, spacious, and well-equipped with modern amenities — including a minibar, air conditioning, and reliable Wi-Fi. The bed was comfortable.
Breakfast buffet offered a variety of Indonesian options, and the taste was good overall.
I’d gladly stay here again on my next trip to Balikpapan.
Hotel was tired and staff are inexperienced in the hospitality industry.
Room: stayed on 8th floor. Pillows had strong sweat smell and looked like they havent been changed in a while.
Room decor was pretty basic with basic laminate flooring.
In the bathroom there was complimentary shower gel and shampoo but when the bottles were pressed, it was very watery and seemed like the staff had simply topped it up with regular water.
Room internet was also extremely poor and I gave up after half an hour of trying.
Breakfast was a big spread but not of high quality. The bubur was lumpy. Fried chicken was tasteless (possibly indicating being frozen for some time) and the chefs cooking the indomie simply threw the noodle cake into a half filled water bath and did not stir or monitor the cooking resulting in half cooked indomie.
Breakfast section also smelled like a massive cigarette factory as there were smoking sections.
Upside: Great location as part of a mall development.
There is a comfortable lounge in the lobby conducive to meetings and afternoon catchups.
Staff at the lobby lounge were very pleasant and efficient and went out of their way to clear our cups quickly and take new orders. Always smiling.
This hotel is a very stark contrast to the mercure semarang where we spent the previous night.
Love the cleanliness room and comfy bed. Will be back with future work trip to Samarinda. @a4dable2travel @travel_vegan
Hope to be back again next year 2026... Love it . Must try
I stayed at Whiz Prime Hotel Balikpapan for a business trip and booked a room without breakfast.
The check-in process was smooth and hassle-free. However, when I first tried to enter the room, the key card did not work and required a reset. Fortunately, the hotel staff responded quickly and resolved the issue promptly, so it did not significantly affect my stay.
The hotel is located in an urban area, which is very convenient. At night, it is easy to find food as there are many street food vendors and various meal options right across the hotel.
The check-out process was also efficient and assisted by friendly staff.
Overall, the hotel is comfortable for business travel, with responsive service and a location that makes it easy to find meals in the evening.
A big modern hotel in Samarinda. The location is a bit far from the city centre (20 mins driving while the traffic low and 30-35 mins in the rush hour).
Although it’s located just above the Big Mall, the hotel has poor accessibility, especially for pedestrians and online food couriers because they have to go through the car ramp to get into the hotel’s front door!
The room is modern, clean, and have great amenities. But, the noise from outside the room could be heard easily since it has poor soundproofing.
When i checked in, it took more than one hour since i have to lined up into the queue and the process itself took a long time. It was the longest time i spend for check in! The queue is only five person in front of me and they opened all the check in counters.
Very Good
69 reviews
8.9/10
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9.3/10
Great
AAnonymous UserThe best for the food side. And for the room and its facilities, maybe there should be routine maintenance improvements to make it better in the future because the water in the washbasin is always dripping and in the bathtub the water drain cover is not functioning properly.
AAnonymous UserHotel was tired and staff are inexperienced in the hospitality industry.
Room: stayed on 8th floor. Pillows had strong sweat smell and looked like they havent been changed in a while.
Room decor was pretty basic with basic laminate flooring.
In the bathroom there was complimentary shower gel and shampoo but when the bottles were pressed, it was very watery and seemed like the staff had simply topped it up with regular water.
Room internet was also extremely poor and I gave up after half an hour of trying.
Breakfast was a big spread but not of high quality. The bubur was lumpy. Fried chicken was tasteless (possibly indicating being frozen for some time) and the chefs cooking the indomie simply threw the noodle cake into a half filled water bath and did not stir or monitor the cooking resulting in half cooked indomie.
Breakfast section also smelled like a massive cigarette factory as there were smoking sections.
Upside: Great location as part of a mall development.
There is a comfortable lounge in the lobby conducive to meetings and afternoon catchups.
Staff at the lobby lounge were very pleasant and efficient and went out of their way to clear our cups quickly and take new orders. Always smiling.
This hotel is a very stark contrast to the mercure semarang where we spent the previous night.
RRonald RamakersCompared to other hotels in Balikpapan, Ibis is very affordable.
Nevertheless, this hotel offers good amenities, such as a nice, clean room with a comfortable bed. However, the shower cabin is too small. You can barely move around in it. I also miss a refrigerator.
The Indonesian breakfast is excellent.
Many Westerners stay in this hotel, but strangely enough, the breakfast is geared exclusively towards Indonesians. For Westerners, there's only cheap white bread with sweeteners like jam and chocolate spread. I miss good-quality wheat bread, rolls, cheese, and sliced meat.
Strangely enough, the hotel isn't geared towards Western tourists at all. FO doesn't know where to rent motor cycles and they don't have any information about tourist attractions.
They foist overpriced excursions with a guide and car on every tourist.
Dear Ibis personnel, please understand that many Western tourists want to rent motor cycles and find their way to excursions via Google Maps.
In short, Ibis management, do some research on Western tourists, provide brochures with excursions to FO, and make sure FO has information about motor cycles and car rentals.
In summary, Ibis is a fine hotel for a reasonable price, but unfortunately not sufficiently focused on Western tourists.
OOliver BamsGrand Tjokro Balikpapan is a comfortable and modern hotel, suitable for both business travelers and families. The location is quite strategic, offering easy access to the airport, city center, and various dining and business areas in Balikpapan.
The rooms are clean, well-maintained, and designed in a modern style. The bed is comfortable, the lighting is good, and standard amenities such as air conditioning, TV, and a tidy bathroom make the stay pleasant and relaxing.
The hotel offers good facilities, including a swimming pool, restaurant, and meeting rooms, which are ideal for business events or casual stays. Breakfast provides a decent variety of dishes with good taste and neat presentation.
One of the highlights of this hotel is the staff service. The team is friendly, responsive, and helpful from check-in to check-out. Overall, Grand Tjokro Balikpapan delivers good value for money and is a reliable choice when staying in Balikpapan.
GGuest UserWe had a very nice room it was quite clean ( Could be cleaner perhaps) but the room average was good. We had a funtime during weekend at the aqualand just little bit disappointed that during week days the slides during the day wasn’t operational. The breakfast was good with quite some choice. Overall definitely a place i could go back to
AAnonymous UserI stayed at Whiz Prime Hotel Balikpapan for a business trip and booked a room without breakfast.
The check-in process was smooth and hassle-free. However, when I first tried to enter the room, the key card did not work and required a reset. Fortunately, the hotel staff responded quickly and resolved the issue promptly, so it did not significantly affect my stay.
The hotel is located in an urban area, which is very convenient. At night, it is easy to find food as there are many street food vendors and various meal options right across the hotel.
The check-out process was also efficient and assisted by friendly staff.
Overall, the hotel is comfortable for business travel, with responsive service and a location that makes it easy to find meals in the evening.
DdiondewanataA big modern hotel in Samarinda. The location is a bit far from the city centre (20 mins driving while the traffic low and 30-35 mins in the rush hour).
Although it’s located just above the Big Mall, the hotel has poor accessibility, especially for pedestrians and online food couriers because they have to go through the car ramp to get into the hotel’s front door!
The room is modern, clean, and have great amenities. But, the noise from outside the room could be heard easily since it has poor soundproofing.
When i checked in, it took more than one hour since i have to lined up into the queue and the process itself took a long time. It was the longest time i spend for check in! The queue is only five person in front of me and they opened all the check in counters.
DDzakirah dan aisyahThe apartment fits the middle budget, the location is far from malls and places to eat, the cleanliness is quite good because the apartment is quite old and still needs more maintenance, including facilities that need to be improved and services that are still not optimal.
FFajrina HMPentacity Hotel Balikpapan offers great value for its price, combining a strategic location, friendly service, and family-friendly facilities.
The check-in process was smooth and quick, with professional and friendly staff at the front desk. My room was clean, spacious, and well-equipped with modern amenities — including a minibar, air conditioning, and reliable Wi-Fi. The bed was comfortable.
Breakfast buffet offered a variety of Indonesian options, and the taste was good overall.
I’d gladly stay here again on my next trip to Balikpapan.
GGuest UserRoom is very spacious and very clean. The employee is extremely friendly and very nice. The breakfast buffet also consists of many different food.
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