Right next to Kumamoto Station, which is super convenient for catching JR trains and buses without rushing. Inside Kumamoto Station, there's a tourist information center where you can ask questions, and across from it is the JR ticket office for exchanging tickets. There's also the Higo Market with restaurants, a supermarket, and a convenience store, plus plenty of souvenir options. Below the hotel is a shopping mall with a good selection of dining and retail. I even saw a rainbow 🌈 on the first morning of my stay!
A wonderful hotel.Great staff very helpful for check in.Comfortable warm bed and free water.Free coffee available on the 2nd floor.3rd floor laundry machines laundry and dryer in one.Clothes were dried well.You can watch in room on TV the progress of your laundry and if there are any laundry machines available.5 min walking from big shopping street which has a ceiling.
Shopping centre with many food options.
Tramway A and B 3 minutes walking.Take line A to the train station.
The best one: you can send a postcard for free to your loved ones.
Didn't try the breakfast.
The hotel employees all of them were showed a good attitude and communication was no problem for foreigners.
The location is great — it’s close to Kumamoto Castle, and there’s a shopping mall just about a 10-minute walk away.
I made a reservation for a triple room for two nights. The sofa bed was uncomfortable, and the air conditioner could not adjust the airflow direction, which caused us to catch a cold.
One more thing, the room key had to be returned and kept at the counter whenever we went out for the day.
Very nice hotel. We planned to parked at the hotel but the staff suggested a cheaper parking lot nearby with only 1200 yen for one day (until 11am which is check out time). The check-in was smooth. There is a self service machine, but we went for check in with the staff. They were very polite. As for check out, you just need to put the card into the machine, and that’s it, super convenient.
The bed was comfortable too. Toothbrush, toothpaste, hair wash, conditioner, shower gel, clothes (on the bed in the picture), electric kettle were provided as well. You can use hot or cold water from the tap directly.
Grids hotel’s location is strategic too. There’s a mall and eateries in a walking distance. Recommended!
The location is superb. After arriving at Kumamoto Airport, you can take the airport bus to 'Kamitori' and the hotel is right there. It's in the heart of Kumamoto city, directly opposite a classic department store with Kumamoto-themed products, perfect for shopping. The tram stop is just a short walk away, offering easy access to the JR station and various attractions. The commercial pedestrian street is right next door, making it incredibly convenient for finding food every day.
From my room window, I could see Kumamoto Castle. The room was clean, and I was especially pleased with the separate wet and dry areas in the bathroom. Although the hotel is a bit old, the rooms have been renovated, and the air conditioning is very powerful. Upon entering the room, there was a faint scent of disinfectant, which made me feel very assured about the cleanliness – typical of an established Japanese brand. You can tell the hallway carpets are old, but there was no musty smell, so I was satisfied with the hygiene.
Next time I visit Kumamoto, I'll definitely stay here again. It's just too convenient!
I'd definitely stay here again just for their breakfast buffet. Everything was delicious! The location is fantastic too, just one intersection away from Kumamoto Sakuramachi and very close. It's also super close to Kumamoto Castle; I walked there. The walking path around Kumamoto Castle is really peaceful, which I loved. This was my first hotel in Japan, and the front desk service was excellent, with very sweet staff. It was quite surprising to see guests queuing for check-in automatically keeping a meter apart. However, I wasn't entirely satisfied with some stains on the room carpet and a bit of grime on the soap dish in the bathroom, not sure if it was old age or poor cleaning. The water stains on the faucet and bathtub weren't wiped clean either. On the TV, you could see the current status of the hotel's laundry room. The bed was very comfortable as well. I'm not sure if other rooms are like this, but I feel that if you encounter such issues, you should be able to switch rooms.
Love this hotel. Location is fantastic. Just next to the Kumamoto train, tram and bus station. Booked the lifestyle room, with 2 double bed and a sofa bed for 3 adults and comes with access to 4th floor for unlimited liquor, soft drinks, juice, tea, nuts and instant noodles.
However, orange juice ran out on 3rd day and dispenser dispense super diluted juice. Anyway small matter.
Toilet area is big (comparing to Japan standard), with split toilet, bathroom, wash basin, wardrobe and change area. Interestingly with see-through bathroom door. However, you can lock the entire toilet access.
Room is clean and bed is comfortable.
Price is also reasonable.
The hotel is very accessible. It is inside the mall. The bus terminal going to airport is just underneath.
So many restaurants and there is a family mart too.
The hotel is new and as expected is not so spacious but the breakfast is good and staff are really accommodating.
Highly recommended this hotel if you are traveling to Kumamoto. Kumamoto castle is just 15mins walked while Shimotori Shopping Center is just 5-10mins away. We are also very lucky to witness their festival since the parade happened around the area.
The Great Festival of Fujisaki Hachimangu Shrine (or Zuibyo Festival), held every September. Its so fun🥰🥰
I booked a family room for four. While the hallway was long and narrow, the room itself was quite spacious, and it was comfortable for three people without feeling cramped. The bottled water provided in the room had cute packaging, and the soba noodles served during late-night supper were also tasty.
My only issue is that the entire hotel requires guests to remove their shoes upon entry. For such a large space, it's hard to guarantee absolute hygiene, and seeing some guests walk barefoot on the floor made me a bit uncomfortable. It would be better if the lobby could provide indoor slippers after shoe removal.
The hotel's cafeteria offered a decent variety of food with a home-cooked taste. It was quite crowded, but everyone was orderly.
The outdoor hot spring in the public bathhouse had virtually no view; it was very ordinary and lacked any special features, feeling more like a regular hot water pool. It also tended to get crowded, so you'd have to go very early or very late to find it less busy.
Although there were free popsicles, comics, and a fresh milk vending machine outside the bathhouse's lounge, the area was small and constantly crowded in the evening, so I just took a quick look and returned to my room.
The hotel's location is decent, very close to the shopping street. There's a very popular ramen shop across the street that you could try, but I found the taste to be just average.
This hotel provided an amazing experience! The location is incredibly convenient, just a 3-minute walk to both the business district and the tram station. While the room was compact, it was fully equipped, and the smart toilet and bathtub were exceptionally comfortable. The front desk service was warm and thoughtful, and they efficiently guided me through the self-check-in process. Housekeeping was meticulous every day, ensuring the bedding was clean and soft. The surrounding area boasts numerous convenience stores and izakayas, and the breakfast offered a unique touch. Overall, it's superb value for money, and I'll definitely choose to stay here again!
Very Good
382 reviews
8.9/10
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9.1/10
Great
BBokkie TruongAso Base is more than the usual backpackers hostel. I think it's like a boutique guesthouse. We spent an enjoyable 4 nights there. The owners are friendly and helpful. The facilities are spotless. The communal area downstairs has a well equipped kitchen and comfortable area for meals, reading etc. On the cold days we were there a log fire was made to warm us up! The bedrooms are comfortable and the communal showers/toilets are kept very clean. Adequate so never any waiting for a place. We also appreciated the discount tickets to the nearby Onsen. This is a great place at good value to stay in Aso.
GGuest UserI'd definitely stay here again just for their breakfast buffet. Everything was delicious! The location is fantastic too, just one intersection away from Kumamoto Sakuramachi and very close. It's also super close to Kumamoto Castle; I walked there. The walking path around Kumamoto Castle is really peaceful, which I loved. This was my first hotel in Japan, and the front desk service was excellent, with very sweet staff. It was quite surprising to see guests queuing for check-in automatically keeping a meter apart. However, I wasn't entirely satisfied with some stains on the room carpet and a bit of grime on the soap dish in the bathroom, not sure if it was old age or poor cleaning. The water stains on the faucet and bathtub weren't wiped clean either. On the TV, you could see the current status of the hotel's laundry room. The bed was very comfortable as well. I'm not sure if other rooms are like this, but I feel that if you encounter such issues, you should be able to switch rooms.
EEntitiOverall, very satisfied.
This hotel is part of the same group as Sanmizuki and Shinmeikan.
Sanmizuki is adjacent to Fukayama Sanso, located halfway up a mountain at the source of the hot spring. Guests can enjoy free access to the forest hot spring at Sanmizuki. The hot spring quality is superb, with abundant foam.
The hotel provides free shuttle service. Before arriving, we contacted Ctrip to arrange for the hotel to pick us up from the bus station. The next day, we wanted to go to the Hirano Observatory. After gesturing at the front desk for a while, the hotel drove us there directly – a 10-minute drive! Walking would have taken an hour, thank you!
Additionally, the front desk helped us book return bus tickets at check-in (there aren't many buses from Kurokawa Onsen to Fukuoka/Kumamoto each day, so booking in advance is essential to avoid missing out!). This was very helpful.
The food was much more varied than at the neighboring Sanmizuki. The first night was kaiseki cuisine, and the second night was tomato and pork hot pot. Breakfast was different on both days, and the second day's meal included a complimentary drink. I recommend trying the perilla juice – it's delicious!
The room, although it's a 10-year-old hotel, is much newer than the neighboring Shanshuimu Hotel. The room facilities were okay; the bathroom had a slight odor on the first day, which the staff quickly fixed. However, the hairdryer was too old! Hopefully, they can replace it with a new one.
AAlbina LiubitskaiaAn absolutely wonderful experience. The staff at the ryokan were incredibly polite and always ready to help with anything we needed. Upon check-in, we were provided with traditional attire, pajamas, tabi slippers, bath amenities, and a small welcome treat with matcha and coffee. We also asked at the front desk if they could give us a ride to the bus stop after check-out, and they kindly said yes, of course.
Our room was spacious, clean, and beautifully decorated. At first, we were planning to explore several other local onsens, but after experiencing the ones at the ryokan, we felt completely satisfied.
There are separate baths for hotel guests (men’s and women’s), baths open to both guests and visitors (also divided by gender), as well as a private onsen. One of the onsens also has a sauna. The traditional dinner and breakfast were both impressive—delicious and very generous in portion. The surrounding grounds are stunning, perfect for peaceful walks. This ryokan is a bit further from the main cluster of inns, but that was exactly what we wanted—to enjoy quiet walking. At night, our futons were laid out for us, adding to the authentic experience.
The only reason I deducted one star is the very bright green light on the ceiling that stays on all night and can’t be turned off or covered. I didn’t have a sleep mask with me, and the ryokan didn’t provide one, so I had a sleepless night. It was quite unpleasant. That said, I still highly recommend this ryokan—it’s an unforgettable place to stay.
GGuest UserLove this hotel. Location is fantastic. Just next to the Kumamoto train, tram and bus station. Booked the lifestyle room, with 2 double bed and a sofa bed for 3 adults and comes with access to 4th floor for unlimited liquor, soft drinks, juice, tea, nuts and instant noodles.
However, orange juice ran out on 3rd day and dispenser dispense super diluted juice. Anyway small matter.
Toilet area is big (comparing to Japan standard), with split toilet, bathroom, wash basin, wardrobe and change area. Interestingly with see-through bathroom door. However, you can lock the entire toilet access.
Room is clean and bed is comfortable.
Price is also reasonable.
GGuest UserI honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
GGuest UserRight next to Kumamoto Station, which is super convenient for catching JR trains and buses without rushing. Inside Kumamoto Station, there's a tourist information center where you can ask questions, and across from it is the JR ticket office for exchanging tickets. There's also the Higo Market with restaurants, a supermarket, and a convenience store, plus plenty of souvenir options. Below the hotel is a shopping mall with a good selection of dining and retail. I even saw a rainbow 🌈 on the first morning of my stay!
GGuest UserVery nice hotel. We planned to parked at the hotel but the staff suggested a cheaper parking lot nearby with only 1200 yen for one day (until 11am which is check out time). The check-in was smooth. There is a self service machine, but we went for check in with the staff. They were very polite. As for check out, you just need to put the card into the machine, and that’s it, super convenient.
The bed was comfortable too. Toothbrush, toothpaste, hair wash, conditioner, shower gel, clothes (on the bed in the picture), electric kettle were provided as well. You can use hot or cold water from the tap directly.
Grids hotel’s location is strategic too. There’s a mall and eateries in a walking distance. Recommended!
NNataliia KhokhlovaI really liked the hot springs with high iron content in this ryokan: I had sore throat for about 3 weeks before the journey, but it recovered just after the first bath. We also liked that family baths are for free if they are vacant (in the evening there wasn't any problem). The staff is attentive, thank you very much. The food was delicious, and there was more than enough for a man. However, we would recommend choosing a Japanese-style breakfast, since frying eggs on a burner is not very convenient. Nevertheless, everything was delicious. As for the drinks for breakfast, there was only coffee from the coffee machine. But there is always green tea in the room (we had problems with the hot pot, so they brought us a thermos).
The only thing we did not like was the heating. However, it is unlikely to do anything with it when it is minus 3 degrees outside at night. Without heating, it was very cold, the floor was cold. But the heating is very noisy, and it is difficult to find a temperature balance. We sweated a lot at night under the blankets, and since the shower is not in the room - it is in the onsen, it was inconvenient. Thanks God, we had spare pajamas with us.
Overall, for this cost of accommodation we can give 5 points.
DDingdingdangI was very satisfied with the room, private bath, service, and food.
The room facilities are older but well-maintained.
The single-family house is very spacious.
The public open-air bath is nice, and I recommend using it on the day of arrival.
The private bath can be enjoyed in the evening.
The food is quite suitable for Chinese people! It's one of the best I've had of its kind. The well-done beef is also very good, suitable for both the elderly and children.
Perhaps because Kyushu is a major agricultural province in Japan, the food this time was better than on previous trips to Japan, especially the rice.
Thanks to the staff member Nakamura for her service and for giving the children origami.
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