The hotel's location is fantastic – right next to Kumamoto Station! There's a covered walkway directly from the station to the hotel entrance. Check-in and check-out were quick, and the front desk staff were incredibly friendly and helpful. Plus, it's connected to Amu Plaza, and there are tons of great restaurants nearby. If you're planning to visit Kamishikimi Kumanoza, you can just walk from the hotel to bus stop #7 at Kumamoto Station and catch the 9:11 AM bus to Nobeoka, which stops at Takamori. On the way back, just wait at Takamori Station for the 3:00 PM bus to Kumamoto Station. It was a really convenient and stress-free trip. We stayed for two nights and easily managed to visit all the places we wanted to see.
Clean and well managed hostel, feel like home atmosphere. As for hostel quite strange rules, can't enter the shared space before check-in..and owners are a kind of unfriendly, too focused on their jobs instead of customers.
This hotel is really nice and conveniently located right on top of Sakura Machi mall, so there are plenty of food options and shops for shopping.
Right across the street is a pedestrian street, which is great for walking around. It’s not too crowded, so the atmosphere is quite relaxed.
There’s also a major bus stop right downstairs, which makes it super convenient—especially if you don’t have a car. If you’re traveling between cities, this is likely a main stop you’ll pass through.
For those who drive, you can find parking nearby. The hotel may offer parking discounts at certain locations, but I’m not entirely sure which ones.
The hotel itself is beautiful, modern, and smells really nice—feels new and well-maintained. Amenities are quite complete as well.
The bed and pillows were just okay, slightly leaning towards the uncomfortable side. However, the bathroom is excellent, with a separate standing shower and a small bathtub. The room I got was also quite cute, with a small sofa area, which was a nice touch.
Parking was available for my medium sized car, just big enough to fit in. Asked during check in and paid for all nights of the whole stay to get my parking spot reserved. Otherwise it was first come first serve.
Room was good and size is just right for a hotel right in the city centre. Conveniently located next to Sakura Machi and Shimotori street. Overall nice and smooth experience.
It’s the first hotel that I’ve been to in Japan that had a normal check-in procedure through the receptionist rather than a machine, and you’re greeted upon entry. The location is so perfect and considering it’s right next to the train station, I didn’t hear a thing. Also the room for the price was very comfortable and spacious!
A round trip from Tenjin by bus costs 8000 yen and takes three hours! Remember to book your tickets in advance as there aren't many services. The old street in Kurokawa Onsen is very quaint and full of character! Most of the onsen ryokans are built along the creek. The ryokans are simple and clean! In the open-air onsen, you can listen to the gentle flow of the stream and feel that sense of tranquility. In the evening, during the illumination season, walking around in a yukata and geta (wooden clogs) is truly delightful! The kaiseki dinner featured exquisite and unique dishes, including local horse meat and wagyu beef! It was very filling, even for a woman! Please note that the restaurant intentionally doesn't have Wi-Fi; the owner hopes guests can quietly enjoy their meal without disturbance! I absolutely applaud this! The ryokan also offers a shuttle service to Kurokawa Onsen Station, which is a 5-minute drive away. Next time, I plan to stay in Kurokawa Onsen for two days to fully enjoy the peace and quiet!
This was my first time experiencing a Japanese-style hotel, and everything from the hot spring facilities to breakfast and dinner was absolutely perfect. It’s definitely a place I’d consider visiting again. The only drawback is its location upstream of Kurokawa Onsen, which is a bit far from the town. If you want to see the town's night view, you'll have to drive. During the day, you can hike from the hotel down to the town, and the natural scenery along the way is beautiful. Since it's downhill, it's not tiring. I recommend booking the hotel's shuttle service to pick you up from the town's visitor center in the afternoon, so you don't have to hike back uphill to Sansuimoku.
JAL's service really deserves a thumbs up; many Chinese service industries could learn from them. My earring fell into the sink, and I'd pretty much given up hope. But the lady at the front desk and a gentleman went to great lengths to help me find it. I'm so grateful!
The hotel's location is excellent. It's about a 10-minute walk from the Kumamoto Bus Terminal after taking a bus from Fukuoka. The commercial district, Kumamoto tram, and Kumamoto Castle are all nearby and easily accessible on foot. The hygiene is impeccable; you even take off your shoes upon entering the lobby, storing them in shoe lockers on the first floor. The front desk service was superb. We stayed for three nights and changed rooms once, and they immediately allowed us to check in, without making us wait until 3 PM. When we looked lost outside, they promptly provided us with a map, suggestions, and directions. The deluxe twin room, a Japanese-style room, is quite spacious by Japanese standards and elegantly decorated. The washing area, shower, and toilet are three separate, independent spaces. The onsen (hot spring) on the 11th floor is also very clean, with a pleasant environment. Afterward, there are free ice pops and a relaxation area. Free ramen is served at 9:30 PM, which was also delicious. There's free coffee on the first floor, and the breakfast is abundant and exquisite, with a high 'eatability' factor. All in all, I hope to have the chance to stay here again.
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I love this camp. the location is easy to travel to any other tourist spot , it is on the opposit conor of aso station, there is Lawson on the opposit as well. The camp is lovely both interior or exterior, the living room, the toilet, the shower are clean, the kitchen is lovely you can cook but you have ro clean them by yourself. The room are cheap but very clean.the staff are so nice. If I visit aso I will stay at this hotel again.
🛍️ The hotel is conveniently located just behind SAKURA MACHI Kumamoto and is a mere 10-minute walk from the main shopping street. It is also surrounded by tram stations, making travel easy and accessible. 🚙 Although the hotel does not have its own parking lot, it offers discounts at nearby parking facilities. I found it more convenient, however, to park at the lot directly in front of the hotel for 1,400 Yen per night, which is almost the same price as the hotel's discounted options. 🛌 The room size is typical for a Japanese hotel with two twin beds, but the bathroom is slightly larger than average. The only downside is that one of the beds is positioned too close to the window, meaning you'll sleep near the curtain, which is a bit dusty.
Love this hotel. Location is fantastic. Just next to the Kumamoto train, tram and bus station. Booked the lifestyle room, with 2 double bed and a sofa bed for 3 adults and comes with access to 4th floor for unlimited liquor, soft drinks, juice, tea, nuts and instant noodles. However, orange juice ran out on 3rd day and dispenser dispense super diluted juice. Anyway small matter. Toilet area is big (comparing to Japan standard), with split toilet, bathroom, wash basin, wardrobe and change area. Interestingly with see-through bathroom door. However, you can lock the entire toilet access. Room is clean and bed is comfortable. Price is also reasonable.
I honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
GGuest UserThe location is a bit out of the way. From JR Aso Station, you can take a bus and get off at Uchimaki Station (about 20 minutes) and then walk for five minutes to get there. The surrounding environment of the hotel is very quiet, surrounded by countryside, the interior decoration is exquisite, and the rooms are very comfortable. There is a small courtyard landscape in the middle, which is very suitable for sitting on a chair and dazing. There is a family hot spring available for use. The hotel's meals are mostly Kumamoto's local cuisine, which is very suitable to my taste. The service attitude is very good. There is only one Nepali guy who can speak English, but the service attitude is really warm and impressive. All in all highly recommended!
Relaxing sanctuary hotel in a super location minutes away from JR Kumamoto. Well trained polite staff and courteous, gave a kumamoto kids kit for my kids! Free coffee, easy lift access to the mall, parked at the basement for 1000 jpy only per night.
I recently had a one-night stay at Grids premium Hotel Kumamoto, and my husband and I were very pleased with my experience. The staff member was incredibly kind and upgraded us to a twin double bed room. It was my first time sleeping in a four-foot bed, and both my husband and I had a wonderful night's sleep. The room was impeccably clean, and the breakfast buffet was delightful with nice options. The showers had excellent water pressure, making for a refreshing start to the day. If I could suggest one improvement, it would be to change the color of the slippers to light grey. The hotel's color scheme is primarily black, and I found it a bit challenging to locate my black slippers on the black carpet. Overall, it was a great value for a comfortable stay, and I would happily return!
NNataliia KhokhlovaI really liked the hot springs with high iron content in this ryokan: I had sore throat for about 3 weeks before the journey, but it recovered just after the first bath. We also liked that family baths are for free if they are vacant (in the evening there wasn't any problem). The staff is attentive, thank you very much. The food was delicious, and there was more than enough for a man. However, we would recommend choosing a Japanese-style breakfast, since frying eggs on a burner is not very convenient. Nevertheless, everything was delicious. As for the drinks for breakfast, there was only coffee from the coffee machine. But there is always green tea in the room (we had problems with the hot pot, so they brought us a thermos). The only thing we did not like was the heating. However, it is unlikely to do anything with it when it is minus 3 degrees outside at night. Without heating, it was very cold, the floor was cold. But the heating is very noisy, and it is difficult to find a temperature balance. We sweated a lot at night under the blankets, and since the shower is not in the room - it is in the onsen, it was inconvenient. Thanks God, we had spare pajamas with us. Overall, for this cost of accommodation we can give 5 points.
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