This was our second stay at Sunway Lost World Hotel, and it was a much better experience than our first. We were pleasantly surprised with a free upgrade to a Classic Triple room, and having the night park passes included for both nights was a huge plus.
However, there were a few areas that could be improved:
Amenities: The room was clean and the linens were fresh. Unfortunately, we had no hot water in our room for both nights. Despite being told it just ”takes time” to warm up, it never did. Taking a cold shower at 11:00 PM after the night park was a major downside.
Dining & Location: The hotel isn't very close to outside eateries. Room service ends around 10:00 PM, so if you return from the night park late, options are very limited. Since we visited during the Raya break, most nearby Muslim-owned shops were closed, requiring a drive to find food.
Breakfast: Day one was enjoyable, but day two was a bit chaotic due to the surge of guests. Food wasn't refilled quickly enough and finding a table was a challenge and a lot of food were not refilled as it finished.
Overall, a good stay for the park access, but the water temperature and breakfast logistics during peak periods need attention.
The hotel’s location is truly unmatched! Step right outside and you’ll find yourself just nearby Ipoh Town. About 6 min walking to old town Ipoh.
The room was clean, comfortable, and ideal for a restful stay. The staff provided thoughtful and professional service throughout my stay.
Every request was handled friendly, promptly and perfectly. I booked my stay through trip.com and managed to get a great deal — excellent value for money.
Had a pleasant stay at Weil Hotel Ipoh with my family. The location was excellent and very convenient, especially for getting around and finding food nearby. The service was good overall, and the staff were friendly and helpful.
The room and hotel were generally clean, although there is still a little room for improvement in cleanliness. The amenities were good and made the stay comfortable. Overall, it was a nice experience and I would consider staying here again.
I arrived a bit early for check-in and asked if I could get my room by 12 PM. The staff informed me that early check-in before 12 PM would incur an additional charge, roughly 50% of the room rate. I understand this is hotel policy, so travelers should be aware. The hotel's location is fantastic, very close to major attractions and surrounded by plenty of great food options. However, the room itself was quite dark with poor natural light, and even with all the lights on, it still wasn't bright enough.
First time try out. Lobby is nice and cosy except personally I don’t like the room. Soundproofing of the door is terrible and the theme colour of the room I don’t really like it. It doesn’t give out a very good vibes. Gym room located not a good location and it close super early around 8pm??? I didn’t took picture of the room cos I just want to faster get over for 1 night and check out. I won’t be back.
P/s I read from review hair dryer is Dyson brand. It is not. Is just normal China brand. Quality is okay as most things are made in China.
It was our favorite destination hotel. Our third visit and longest stay this time. But unfortunately, no more hot Onsen water....😭
Facility is good. The view is amazing.
But what made us return to this place was because of Onsen. Onsen water should be hot. It was just like a heated pool this time.
I don't know whatever the reason is. If they can't keep Onsen hot, that's not Onsen anymore.
It's so disappointing 😞
残念😭
Honestly, I’m not the guy always writing a review, but today I have to.
This morning around 8am, the staff from here calling me that my car had puncit.
I’m feel shocked and trying to looking for mechanic to replace my tyre.
I’m feel surprise that staff from there is very friendly and helpful to do me a favor and replace it together with me.
I’m really feel warm and appreciated and for sure next time when I’m going to Ipoh.
This always will be my First Choice. 🙏🏻
Can’t do much for you guy, just hopefully this review will be helpful.
We had a very pleasant stay at this hotel. The room was clean and comfortable, the staff were welcoming and helpful, and the overall atmosphere was relaxing. We would happily stay here again.
The room was clean and comfortable, and it came with two complimentary bottles of water. The air conditioner worked very well, keeping the room cool throughout my stay. The hotel has a good location, convenient for nearby shops and food options, and also offers free parking, which is a great bonus. Overall, it’s a pleasant stay and good value for money.
Beautiful hotel with modern technology such as face recognition to access the lift and rooms. Unfortunately, during our stay the system did not work properly. Out of the three of us, only my son couldn't use the face scan to enter the lift, but he could scan to enter the room. Meanwhile, my daughter and I could not use the face scan to open the room door.
When we checked with the receptionist who handled our check-in, she mentioned it was a technical issue, but she did not seem very welcoming or helpful.
We were staying in room 3021B. After about two hours, the room became very warm. When we called reception, they said the room would take time to cool down because it is a big room. A technician came to check as well and said the same thing. However, this information was never explained to us earlier. The first night was very uncomfortable due to the warm temperature, and at 4am I had to go down to the reception to make a complaint. Only the next day, on 28/3 around 6pm, we were able to change the room to 4021B.
On the second day, a staff member named Hanis was very friendly and helpful, which we truly appreciated.
When we moved to room 4021B, I informed the concierge who helped us move our luggage that the front corridor light was not working. It seemed like this issue was not followed up, as the light was still not fixed (as shown in the photo). At that point, I did not bother to raise it again.
Overall, the hotel itself is beautiful and has impressive technology, but the lack of communication between departments and inconsistent service was disappointing.
Very Good
118 reviews
8.8/10
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GGuest UserThis is a superb place to stay at teluk nipah, night time is happening and you can see so many choices of food and if u plan to hv trip during school holidays theres fireshow just straight ahead from this place. Theres atv nearby as well.
AAnonymous UserHad a pleasant stay at Weil Hotel Ipoh with my family. The location was excellent and very convenient, especially for getting around and finding food nearby. The service was good overall, and the staff were friendly and helpful.
The room and hotel were generally clean, although there is still a little room for improvement in cleanliness. The amenities were good and made the stay comfortable. Overall, it was a nice experience and I would consider staying here again.
KKat OWe returned back to Cititel Express Ipoh Hotel for our recent vacation, & had another wonderful experience 🥰 The hotel management & entire staff crew do their best to maintain high standards for their services & overall cleanliness of the room & hotel environment. Keep up your awesome work!
AAnonymous UserStayed here recently and had a great experience overall. The room was clean, comfortable, and well-maintained, with all the essential amenities provided. Staff were friendly and helpful, making check-in and check-out smooth. The location was convenient, close to key attractions and dining spots.
GGuest UserHi. I’d rate my stay a 4.9 out of 5 so far. Everything has been great overall. I did experience a slightly late check-in and a TV remote that wasn’t functioning, but both issues were handled smoothly by your staff. im having a great dinner and breakfast there. Thank you, and have a great day!
AAnonymous UserThe room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
GGuest UserFor the price, I think it is a reasonable option. However objectively:
1. The air-cons don't work well - one of them was leaking. The staff was helpful in sending contractor to fix while we were out but due to miscommunication (because we have connecting rooms) the ”fix” was made to the air-con that wasn't leaking as badly as the one we complained about. To be fair they offered to swap rooms but we are a family of 5 and it was a hassle to repack and move so we declined.
2. The hot water was very good despite some reviews. However the shower head in one of the rooms were such that they don't stay put so occasional splashes happened.
3. One of the rooms wasn't cleaned (we have connecting room) - the ”make my room” card wasn't available in one of the room so we hung on just 1 of the room and left the connecting door open, thinking that the cleaners would clean both. They only cleaned 1. I guess we could have outright told reception instead of assuming that the cleaners will clean both rooms since we left the connecting door open.
4. I paid for extra bed - but the bedsheet was dusty - they changed it (or at least vacuumed it) after the first night.
5. The beds were quite comfortable, they offered free bottled water and coffee sachets, tv worked, fridges worked, rooms were decent sized, wifi was ok - ample street parking, the lights were ok but one of the rooms had stark white lights instead of the warmer ones. Location was good, just off the highway and across the eateries in Bercham.
6. The staff were helpful and friendly. Despite the complaints they texted me and constantly called to check if we needed towels (because one of the room weren't cleaned) and they asked twice if we wanted to change rooms (we didn't because of reason stated above).
7. Suggestion - build a small ramp to go up to the hotel from the road if possible. It will be helpful for luggage and older folks / wheelchairs etc.
All in all, it was a decent stay. Price was competitive but cleanliness could be better - and air-con/shower heads can be better maintained.
Hharbi khalidA beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
MMikeLimMyThe hotel’s location is truly unmatched! Step right outside and you’ll find yourself just nearby Ipoh Town. About 6 min walking to old town Ipoh.
The room was clean, comfortable, and ideal for a restful stay. The staff provided thoughtful and professional service throughout my stay.
Every request was handled friendly, promptly and perfectly. I booked my stay through trip.com and managed to get a great deal — excellent value for money.
GGuest UserFirst time try out. Lobby is nice and cosy except personally I don’t like the room. Soundproofing of the door is terrible and the theme colour of the room I don’t really like it. It doesn’t give out a very good vibes. Gym room located not a good location and it close super early around 8pm??? I didn’t took picture of the room cos I just want to faster get over for 1 night and check out. I won’t be back.
P/s I read from review hair dryer is Dyson brand. It is not. Is just normal China brand. Quality is okay as most things are made in China.
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