Mixed Experience – Some Great Aspects but Room for Improvement
We recently stayed at the Novotel Cambridge North and had a mixed experience. The hotel has a lot going for it—modern facilities, a good location just north of the city centre, and excellent breakfast options that really stood out. The pool area is great for kids, and the sauna and jacuzzi were enjoyable touches that added value to our stay.
However, there were a few letdowns. While staff were generally friendly, some follow-through was lacking—for example, we requested dressing gowns and slippers, and refills of the shower gel and shampoo which were promised but never delivered.
The hotel uses a strange single-use key card system for the leisure facilities, which caused repeated issues. Cards were frequently deactivated, leaving guests locked out of the pool and gym areas. We often had to rely on others to let us in, or vice versa, which became frustrating.
Also worth noting: there is no on-site parking available, which should be clearly stated in advance for future guests.
Overall, the hotel offers decent value for money, especially for families, and the convenient public transport links (bus and train) make it easy to get into the city. With some improvements in service and clearer communication, this could be an excellent place to stay
We had a lovely stay at The Fellows. Just a short walk into Cambridge city center. The bed was very comfortable. The shower was amazing. I would definitely recommend
Hotel near Cambridge City Center,Cambridge100% of visitors choose this area
GGuest User2025.04.15
We had a lovely stay at this hotel — the location is excellent, just steps away from the Maths Bridge and a punting station, making it perfect for exploring Cambridge. The staff were warm and welcoming throughout, and the breakfast was delicious with a great variety. We also had a nice view from the balcony, which made the stay even more enjoyable. Would definitely stay again!
This is a very old hotel, the hotel is a bit old, but the room is large, the hotel is good, the only drawback is that there is no elevator on the second floor, but the overall stay experience is still good, the best choice for family travel, facilities are also very good!
The Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.
The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.
Once in the pool it was clean and warm.
Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.
The room was simple and clean. At first I wondered why there was no mineral water, but later I found that the hotel lobby provided free sparkling water and purified water, as well as ice cubes, which was very user-friendly. The waiter was very friendly, the hotel was quiet outside, the environment was very good, and there was free parking.
The hotel staffs are excellent included the check in staff,swimming pool receptionist,restaurant staffs, and the cleaner,I left my mobile phone when check out,I went to my car to search and when I returned to the lobby,a staff holding my phone and wait for me there.Grateful to them made my term break trip so impressed and will definitely go back if I had holidays,highly recommend
Check in was smooth. Receptionist were friendly and helpful.
Hotel is located is a very good location, away from the hustle and bustle of the city Center, yet very close to pop in and out when need.
Overall, we had a fabulous time at Holiday Inn Peterborough. I’d recommend it any day.
The staff of this hotel is very, very enthusiastic. In fact, it is in the center of the government. I remember that there are six rooms. It feels not very good when I go up the stairs. There is no elevator, but the handsome guy who is particularly handsome will help you carry your luggage up. I live in room 6. It feels still in the town, very comfortable, this town has a feeling of paradise
The front desk service is very warm, invite dinner, etc., breakfast is also very good, the environment is good
Good
97 reviews
7.7/10
Price from
€92
per night
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9.2/10
Great
GGuest UserWe had a lovely stay at this hotel — the location is excellent, just steps away from the Maths Bridge and a punting station, making it perfect for exploring Cambridge. The staff were warm and welcoming throughout, and the breakfast was delicious with a great variety. We also had a nice view from the balcony, which made the stay even more enjoyable. Would definitely stay again!
PPawadee SuwannakarnWe had a lovely stay at The Fellows. Just a short walk into Cambridge city center. The bed was very comfortable. The shower was amazing. I would definitely recommend
GGuest UserMixed Experience – Some Great Aspects but Room for Improvement
We recently stayed at the Novotel Cambridge North and had a mixed experience. The hotel has a lot going for it—modern facilities, a good location just north of the city centre, and excellent breakfast options that really stood out. The pool area is great for kids, and the sauna and jacuzzi were enjoyable touches that added value to our stay.
However, there were a few letdowns. While staff were generally friendly, some follow-through was lacking—for example, we requested dressing gowns and slippers, and refills of the shower gel and shampoo which were promised but never delivered.
The hotel uses a strange single-use key card system for the leisure facilities, which caused repeated issues. Cards were frequently deactivated, leaving guests locked out of the pool and gym areas. We often had to rely on others to let us in, or vice versa, which became frustrating.
Also worth noting: there is no on-site parking available, which should be clearly stated in advance for future guests.
Overall, the hotel offers decent value for money, especially for families, and the convenient public transport links (bus and train) make it easy to get into the city. With some improvements in service and clearer communication, this could be an excellent place to stay
CCarcar IpThe hotel staffs are excellent included the check in staff,swimming pool receptionist,restaurant staffs, and the cleaner,I left my mobile phone when check out,I went to my car to search and when I returned to the lobby,a staff holding my phone and wait for me there.Grateful to them made my term break trip so impressed and will definitely go back if I had holidays,highly recommend
GGuest UserThe Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.
The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.
Once in the pool it was clean and warm.
Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.
GGuest UserThe room was simple and clean. At first I wondered why there was no mineral water, but later I found that the hotel lobby provided free sparkling water and purified water, as well as ice cubes, which was very user-friendly. The waiter was very friendly, the hotel was quiet outside, the environment was very good, and there was free parking.
GGuest UserMy husband and I enjoyed our stay. The jacuzzi was lovely and the sauna + pool too. Breakfast was good and hot. Large rooms and friendly staff. Would stay again.
KKyere-AdomahCheck in was smooth. Receptionist were friendly and helpful.
Hotel is located is a very good location, away from the hustle and bustle of the city Center, yet very close to pop in and out when need.
Overall, we had a fabulous time at Holiday Inn Peterborough. I’d recommend it any day.
GGuest UserThis is a very old hotel, the hotel is a bit old, but the room is large, the hotel is good, the only drawback is that there is no elevator on the second floor, but the overall stay experience is still good, the best choice for family travel, facilities are also very good!
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