The room was clean and the hotel was big. There was a window facing the monument. I saw there was a swimming pool, but unfortunately it was at the university swimming pool opposite, which was only open until 7pm. It was inconvenient and a bit far to rush there.
Lovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.
I had a wonderful stay at this hotel. The staff were incredibly welcoming and attentive throughout my visit. My room was clean, comfortable, and well-equipped with everything I needed.
The hotel is a very old building, very close to the castle. The room facilities are a bit old, but also complete. The room is large and the hotel is very convenient to go anywhere! Very good stay experience
It was a lovely stop over on the way to the highlands and was dog friendly which was excellent, the staff were all very friendly and helpful, it was in a beautiful location , highly recommended
Overall our stay here was fantastic!
The apartment size was huge with a balcony and came with an individual sauna, which we have enjoyed very much. The hotel landscape was spectacular and it’s located right opposite of loch Ard, the view was breathtaking. As part of our stay we had complimentary access to the gym/spa facilities, which again we enjoyed a lot.
The only downside is the cleanliness of the apartment, some of our pillows had stains on them, one of the bedroom had a very strong mouldy odor, and the furniture is generally quite old - that being said, many of the previous reviews had commented on this already so we were mentally prepared before booking and there were no other nasty surprises.
Good
62 reviews
7.8/10
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RRumman NizamI had a wonderful stay at this hotel. The staff were incredibly welcoming and attentive throughout my visit. My room was clean, comfortable, and well-equipped with everything I needed.
GGuest UserLovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.
BBBEARThe room was clean and the hotel was big. There was a window facing the monument. I saw there was a swimming pool, but unfortunately it was at the university swimming pool opposite, which was only open until 7pm. It was inconvenient and a bit far to rush there.
MMacaxeIt was a lovely stop over on the way to the highlands and was dog friendly which was excellent, the staff were all very friendly and helpful, it was in a beautiful location , highly recommended
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