Mold on shower ceiling, when requested to change room, management just shrugged it off as if it wasn’t a big deal. Also our room did not get cleaned the next day.
Excellent stay! The service was outstanding—staff were very friendly, attentive, and always ready to help. The breakfast buffet was delicious with a great variety of options, making every morning enjoyable. The hotel also offers a beautiful view, and the swimming pool was clean, relaxing, and perfect for unwinding. Overall, a wonderful experience and highly recommended for a comfortable and enjoyable stay.
Hotel near Siem Reap Downtown,Siem Reap17.1% of visitors choose this area
AAnonymous User2026.02.28
I was quite satisfied with the hotel; the decor is really beautiful. The shared bathrooms were also clean. I chose a bunk bed room, which was a decent size and had a cabinet, but no hangers. Also, because there was no window, the ventilation wasn't great. The water in the rooftop pool wasn't very clean, but the breakfast, which was also on the rooftop, tasted pretty good.
I really liked the room it was clean, comfortable, and perfect for my needs. The design made it very relaxing. The hotel restaurant served good food with nice flavors. I appreciated the convenience of dining there. It was very easy to find tuk-tuks nearby. I would recommend this hotel to everyone.
The breakfast was simple, but enough if you don't eat much for breakfast. The fruit salad was for me the best. Otherwise you will get bread, no butter and different kind of eggs. Scrambled, omelette or one more I don't know what was.
No elevator, so if your old and get 3 floor I would be upset or get good exersice. The pool was badly cleaned one of the days and no service changing bedsheets for 3 days.
The air condition worked so it was a Pluss. Seemed like they got a good rating in 2013 from TripAdvisor but after this they seemed to not care. But nice people and close to the river. Far enough away from all the noise.
Didn't cost much. 17 dollars for a night with breakfast. So that made it a good deal for us.
This is what I call incredible value for money!
1. Great location, not far from the pub street but still very quiet, ensuring a good night's sleep.
2. Although the decor is a bit dated, it's incredibly clean.
3. The lady at the reception was a small talk goddess! So good at chatting, and her English was excellent.
4. Every day upon returning, they'd offer ice-cold towels and water. Welcome fruits were replenished promptly, and they even helped call tuktuks. Everything made me feel wonderful.
5. Breakfast was also great!
Overall a lovely hotel and what makes it were the incredibly friendly and helpful staff and the pool. The pool with a pool bar was a great place to cool off after a hot day exploring temples. The room (junior suite) was very good, but not quite 'excellent' since the shower wasn't properly hot and there wasn't quite enough wardrobe space. The location was good, but a bit further away, so we tended to take a tuk tuk which were readily available.
We had an amazing stay at Ratana Angkor Hotel! 🌟 The rooms were very clean and comfortable, making it a perfect place to relax after exploring. The location is excellent, close to everything we needed. The staff were extremely friendly, attentive, and always ready to help with a smile. 😊 The amenities were also great, especially for families, and we felt very well taken care of throughout our stay. Highly recommend this hotel to anyone visiting Siem Reap! 🙌✨
I really liked this hotel. It's located in a quiet and peaceful area. They clean the room and change the sheets and towels every day. The staff are friendly and always ready to help if you don't understand something or need assistance. The room itself is good; the wardrobe and small table are a bit worn, but that wasn't a big issue for me. It was quiet and peaceful in the room, I didn't hear any outside noise. The pool is clean and lovely to swim in! Thank you for such great service!
Hotel near Siem Reap Downtown,Siem Reap17.1% of visitors choose this area
LLadasemina2026.01.25
I really loved this hotel. The service was top-notch. The staff were very friendly and polite. The breakfast was superb, with a great variety of dishes including European, Indian, and Chinese options. The pool was wonderful. I would definitely come back here again.
Great
69 reviews
9.0/10
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8.5/10
Very Good
The hotel is in good location. I can easily go to any tourist attractions. I would recommend to other travelers.
An excellent hotel near the centre of Siem Reap (Pub Street). The staff is super friendly highly professional and generally interested in your day or how the breakfast was for example. We booked a one hour massage. I‘m really happy about it. The massagers were highly trained and friendly. We really liked our stay here and we would absolutely come back! For us, we had only one point of improvement, we really chose this hotel also, because of the gym. But unfortunately the gym is the only thing that does not meet the hotel standard. The equipment is old and many of them don‘t work anymore. The lat pull down missed the safety locks. I would not consider this gym as a place where I wanna gym. However the gym experience didn‘t downgrade this hotel for me and the hotel was besides that above expectation. We also found the laundry a bit expensive, but the results of the laundry were absolutely excellent.
This hotel, particularly the service, has made me in love with Siem Reap. Mr Phea, Ms. Thida and Ms. Annie truly deserve my recommendation for their great hospitality, genuine care, and friendliness. I was first greeted my Mr Phea at the airport for the pick-up by TukTuk. It was a complimentary by the hotel. He was welcoming and so was Ms Thida when I arrived at the hotel. Not only with her warm smiles, I was also welcomed with a cold towel and a refreshing lemomgrass drink. We chatted like as if we had already known each other! As the room was already available on my arrival , I was granted early check-in to my room. Thank you, Ms Thida! I love my room. It was spacious and cosy. I wished the mini bar was complimentary but no biggie as there's a small grocery store just across the road where you can buy instant noodles, snacks, drinks and toiletries etc I spent the rest of my day out on a TukTuk for sightseeing and lunch. Mr Phea was my loyal TukTuk driver throughout my stay in Anjali. He was also like a tour guide and a friend to me. He brought me to an area where the Muslim community lives. There's a mosque and plenty of Halal food/restaurants. I truly appreciate Mr Phea doing this for me. Because of this, I had the opportunity to devour the delicious Cambodian dishes of Beef Lok Lak, Amok Fish, etc, without having to worry if it was pork-free and safe for me to eat. He brought me for a drive along the paddy fields and to watch the sunset. When I returned to the hotel, I was greeted by Ms Annie and Mr Panha. They were friendly too! Breakfast was alright to me. My first morning, I had my breakfast prepared and packed in a tiffin carrier as I left at 4am to go for the Angkor Wat Sunrise Tour. They packed hard boiled eggs, croissants, bananas, and little baguettes with jam. Only one morning I went to the restaurant for my breakfast and I chose Waffles with fresh fruits. There's a buffet of bakeries (bread, pastries, cakes), fresh fruit juices, cereals, and salad. I would totally recommend that the hotel look into an airtight container for the cereals as the ones I ate were all kinda soft and stale. The salad too should be covered because it was 'covered' with fruit flies and flies feasting on it. My two other breakfasts were spent in my room as requested. One of it was exceptionally good. I requested for scrambled eggs with cheese and mushrooms and I got just that. It was creamy and fluffy! I requested for smoked salmon at the side but was given smoked salmon bagel with rocket leaves and The morning on my check-out day was sort of disgusting. The scrambled eggs were dry and two of out the croissants were cold. The watermelon Juice was good though. It could have been perfect if a glass of ice was served alongside with it.
A truly warm and memorable family stay in Siem Reap We booked a family room with three beds and stayed at Khmer Mansion Residence for five nights. The room was spacious, comfortable, and worked perfectly for our family. The location is very convenient — close to the Old Market, Night Market, and Pub Street. The complimentary one-way tuk-tuk ride into town was a thoughtful touch and made getting around very easy. What truly made our stay special was the people. Every staff member greeted us with genuine smiles and kindness, and they consistently reached out to see if we needed anything. A heartfelt thank you to Mr. Moun at the front desk for his warm welcome and constant help. Bun Chanrachna was also incredibly helpful and always greeted us with a cold towel and ice water when we returned, which was especially appreciated in the heat. In the restaurant, Sara, Reaksa (“Sasa”), and Hak took such wonderful care of us and made every meal a pleasure. We also really enjoyed the excellent coffee and cappuccinos, which were available even later in the day. We were also kindly offered a complimentary set dinner during our stay, which was beautifully prepared. The dessert was a highlight — coconut milk with banana or sweet potato, both comforting and delicious. The spa on site was another highlight. I had a traditional Khmer massage, and it was wonderfully relaxing. Choy Pon at the spa and reception was attentive and kind, making the entire experience smooth and enjoyable. Breakfast each morning was excellent, with fresh, made-to-order noodle and omelet stations. The separate sun deck with lounge chairs provided a peaceful place to unwind, and the tea provided for guests to make and enjoy was a lovely and thoughtful touch. We are truly thankful for the warm hospitality and care we received throughout our stay. Khmer Mansion Residence made us feel genuinely welcome and at home, and we would happily return and recommend it to families and anyone visiting Siem Reap.
It’s an absolute pleasure for me to write a review for this hotel. It’s a very nice hotel with friendly and extremely helpful staff. It was so sweet to decorate the bed with my name made of flowers. The beds are very comfy, the curtains are so thick, you can sleep until afternoon 😜 the restaurant works until 10 pm, the food is really good. We had a breakfast in the morning, it was nice, there were 4 sets for choosing, all good. The swimming pool area is beautiful😍
Expectation/Reality: The rooms and the photos were pretty close, and you will get pretty much what you expect. The bed is a foam top which isn't bad. Security: Generally secure. No safe, and the key is attached to the bracelet, but the location and the space felt secure. Hygiene: Generally good. You may have to ask for fresh towels, but the space itself was clean. Hospitality: Quite good, everyone speaks english and is fairly competent. Social Atmosphere: WARNING this is a party hostel. Music will be playing until mid night, so if you want to sleep early you need very good ear plugs. There's lots of events and lots of people to socialize with, typically they are around 21-22 years old, but there are older and younger, generally a good crowd. The volunteers organizing the events are just OK and doing their job, not the most keen or enthusiastic, but reasonably good enough. Overall: Good value for a private room. Good location to see the touristy sights. BEWARE don't book transport through the hostel. It seems convenient but it not a good experience. You get picked up by a tuk tuk, dropped off outside of town and wait by the side of the road were no one speaks english to get into a jam packed into van with broken AC, and no one speaks english, the van left about an hour behind schedule and when arriving at Phnom Penh, it was a dodgy experience, getting into another van alone to be dropped off into the next hostel. It was an uncomfortable adventure, but I did arrive safe, but if i did it again I would book transport through a provider with more direct responsibility.
Amazing! Rooms are very comfortable, staff is super friendly! Swimming pool for relax, many restaurants around and everything is walking distance from the hotel. Would love to stay in this hotel again!
A beautiful hotel well deserving of its 5-star rating. Check in was quick and a cold towel and fruit tea were served. Beautiful pool (though it can get crowded), and extremely huge room with a great view of the property. The bathroom was gigantic - the tub could easily a few people in it. Note that in order to control the AC, you have to bring the remote close to the central control (near the door). Breakfast had a wide selection of food with an egg station and was extremely delicious. I had dinner twice at the restaurant, and each time the food did not disappointment. The pool bar has happy hour promotions from 6-7pm, although it closes by 8pm. The best asset about this place would be their guest-facing staff. Always smiling, greeting, and remembering every single guest by name. Everyone spoke very good English and always showed interest in guests, anticipating their needs. They also packed breakfast for guests going on the Angkor Wat sunrise tour. Special shoutout to Andy and Jenny for taking care of me so well. My only critique would be that housekeeping could have been a bit more meticulous.
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