Mold on shower ceiling, when requested to change room, management just shrugged it off as if it wasn’t a big deal. Also our room did not get cleaned the next day.
Excellent stay! The service was outstanding—staff were very friendly, attentive, and always ready to help. The breakfast buffet was delicious with a great variety of options, making every morning enjoyable. The hotel also offers a beautiful view, and the swimming pool was clean, relaxing, and perfect for unwinding. Overall, a wonderful experience and highly recommended for a comfortable and enjoyable stay.
Hotel near Siem Reap Downtown,Siem Reap17.1% of visitors choose this area
AAnonymous User2026.02.28
I was quite satisfied with the hotel; the decor is really beautiful. The shared bathrooms were also clean. I chose a bunk bed room, which was a decent size and had a cabinet, but no hangers. Also, because there was no window, the ventilation wasn't great. The water in the rooftop pool wasn't very clean, but the breakfast, which was also on the rooftop, tasted pretty good.
I really liked the room it was clean, comfortable, and perfect for my needs. The design made it very relaxing. The hotel restaurant served good food with nice flavors. I appreciated the convenience of dining there. It was very easy to find tuk-tuks nearby. I would recommend this hotel to everyone.
The breakfast was simple, but enough if you don't eat much for breakfast. The fruit salad was for me the best. Otherwise you will get bread, no butter and different kind of eggs. Scrambled, omelette or one more I don't know what was.
No elevator, so if your old and get 3 floor I would be upset or get good exersice. The pool was badly cleaned one of the days and no service changing bedsheets for 3 days.
The air condition worked so it was a Pluss. Seemed like they got a good rating in 2013 from TripAdvisor but after this they seemed to not care. But nice people and close to the river. Far enough away from all the noise.
Didn't cost much. 17 dollars for a night with breakfast. So that made it a good deal for us.
This is what I call incredible value for money!
1. Great location, not far from the pub street but still very quiet, ensuring a good night's sleep.
2. Although the decor is a bit dated, it's incredibly clean.
3. The lady at the reception was a small talk goddess! So good at chatting, and her English was excellent.
4. Every day upon returning, they'd offer ice-cold towels and water. Welcome fruits were replenished promptly, and they even helped call tuktuks. Everything made me feel wonderful.
5. Breakfast was also great!
Overall a lovely hotel and what makes it were the incredibly friendly and helpful staff and the pool. The pool with a pool bar was a great place to cool off after a hot day exploring temples. The room (junior suite) was very good, but not quite 'excellent' since the shower wasn't properly hot and there wasn't quite enough wardrobe space. The location was good, but a bit further away, so we tended to take a tuk tuk which were readily available.
We had an amazing stay at Ratana Angkor Hotel! 🌟 The rooms were very clean and comfortable, making it a perfect place to relax after exploring. The location is excellent, close to everything we needed. The staff were extremely friendly, attentive, and always ready to help with a smile. 😊 The amenities were also great, especially for families, and we felt very well taken care of throughout our stay. Highly recommend this hotel to anyone visiting Siem Reap! 🙌✨
I really liked this hotel. It's located in a quiet and peaceful area. They clean the room and change the sheets and towels every day. The staff are friendly and always ready to help if you don't understand something or need assistance. The room itself is good; the wardrobe and small table are a bit worn, but that wasn't a big issue for me. It was quiet and peaceful in the room, I didn't hear any outside noise. The pool is clean and lovely to swim in! Thank you for such great service!
Hotel near Siem Reap Downtown,Siem Reap17.1% of visitors choose this area
LLadasemina2026.01.25
I really loved this hotel. The service was top-notch. The staff were very friendly and polite. The breakfast was superb, with a great variety of dishes including European, Indian, and Chinese options. The pool was wonderful. I would definitely come back here again.
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69 reviews
9.0/10
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ССветлана ТихолазNice, cozy, quiet hotel. There is a small swimming pool, a recreation area, a mini bar. There are two sections on the floor, two rooms in each section.
Each section has a recreation area designed for two rooms, a large refrigerator, a cooking area. But there are no utensils for cooking.
The room is large, spacious, the bed is comfortable, high and soft, there is local lighting, which is very convenient.
GGuest UserThe hotel is located with a discreet entrance in the quieter part of town, outside the hustle and bustle of the centre and bar street but with everything within a short walk.
The hotel has a delightful pool area open until 10pm where one can relax and swim as the heat of the day cools slightly
Breakfast offers western and local options as well as a good selection of fruit and cereals
The customer service is excellent with all the staff very attentive
CChamreun2025I had a pleasant stay at this hotel. The staff were friendly and helpful, the room was clean and comfortable, and the location was convenient. The breakfast was nice, though it could include a few more options. Overall, it was a good experience, and I would recommend this hotel to others.
PpassportfullofrosiesposiesThis hotel, particularly the service, has made me in love with Siem Reap. Mr Phea, Ms. Thida and Ms. Annie truly deserve my recommendation for their great hospitality, genuine care, and friendliness. I was first greeted my Mr Phea at the airport for the pick-up by TukTuk. It was a complimentary by the hotel. He was welcoming and so was Ms Thida when I arrived at the hotel. Not only with her warm smiles, I was also welcomed with a cold towel and a refreshing lemomgrass drink. We chatted like as if we had already known each other! As the room was already available on my arrival , I was granted early check-in to my room. Thank you, Ms Thida! I love my room. It was spacious and cosy. I wished the mini bar was complimentary but no biggie as there's a small grocery store just across the road where you can buy instant noodles, snacks, drinks and toiletries etc I spent the rest of my day out on a TukTuk for sightseeing and lunch. Mr Phea was my loyal TukTuk driver throughout my stay in Anjali. He was also like a tour guide and a friend to me. He brought me to an area where the Muslim community lives. There's a mosque and plenty of Halal food/restaurants. I truly appreciate Mr Phea doing this for me. Because of this, I had the opportunity to devour the delicious Cambodian dishes of Beef Lok Lak, Amok Fish, etc, without having to worry if it was pork-free and safe for me to eat. He brought me for a drive along the paddy fields and to watch the sunset. When I returned to the hotel, I was greeted by Ms Annie and Mr Panha. They were friendly too! Breakfast was alright to me. My first morning, I had my breakfast prepared and packed in a tiffin carrier as I left at 4am to go for the Angkor Wat Sunrise Tour. They packed hard boiled eggs, croissants, bananas, and little baguettes with jam. Only one morning I went to the restaurant for my breakfast and I chose Waffles with fresh fruits. There's a buffet of bakeries (bread, pastries, cakes), fresh fruit juices, cereals, and salad. I would totally recommend that the hotel look into an airtight container for the cereals as the ones I ate were all kinda soft and stale. The salad too should be covered because it was 'covered' with fruit flies and flies feasting on it. My two other breakfasts were spent in my room as requested. One of it was exceptionally good. I requested for scrambled eggs with cheese and mushrooms and I got just that. It was creamy and fluffy! I requested for smoked salmon at the side but was given smoked salmon bagel with rocket leaves and
The morning on my check-out day was sort of disgusting. The scrambled eggs were dry and two of out the croissants were cold. The watermelon Juice was good though. It could have been perfect if a glass of ice was served alongside with it.
KKSea 14-Star Luxury Hotel for the Backpacker Price of $40/night!
The first thing you notice about Sokha Palace Siem Reap Hotel is just how pretty it is! The architect, painters, decorators and maintenance staff did a fabulous job (see my photos). The second thing you notice is how delicious the huge buffet is – including free espresso drinks. Third, you notice that the rooms are not only nice but that everything works well (aircon, hot water showers, refrigerator, wifi, and cable TV with news channels from a half dozen countries like CNN). Fourth, it is in a quiet location less than 15 minutes from Angkor Wat, and only a $2 tuktuk ride to Pub Street or anywhere else in Siem Reap.
But then you notice the best part: the outstanding hotel staff. For example, the Front Desk Manager Phyrun personally helped me when I could not make my room keycard work, and even brought me a bucket of ice. Originally I booked five nights during Chinese New Year with Trip.com discounts for $39/night, but he gave me a free upgrade from a garden view double with king bed to a pool view room. I liked it so much I wanted to extend, but the best I could find online was $41/night garden view, $51 for pool view. I asked Phyrun if I could get the upgrade again if I bought the $41 online, and he said no – but he smiled and said he would give it to me for $40/night the Khmer rate instead (normally $50 for barangs like me)!
The restaurant had other examples of great staff. Some days the restaurant is overflowing with several hundred guests, other days only a few dozen. Yet they maintain the quality and personal touch from the egg and soup station, to the bountiful buffet, to the waiters and waitresses that clear the tables. The Restaurant Manager Somedy and his Assistant Manager Chhaiya keep it all flowing smoothly. Even on the busiest day, waitress Chanthla took the time to show my Khmer friend’s elderly stepmom the way they fold the napkins. Today the espresso machine was not working for a while, so Chhaiya offered to have a waiter drive over to the sister hotel to bring me lattes. I repeatedly declined, but was very impressed by the excellent customer service attitude.
So the real beauty of this French chateau style hotel is its employees, including very efficient housekeeping and grounds staff. I checked out the “5-Star” Sokha Resort on the other side of its convention center, but did not like it half as much (especially for 70% more per night). Normally I would be afraid to write a review of a hotel that I like so much, but with 456 rooms I don’t have to worry about it being full. Do yourself a favor and stay here when in Siem Reap.
BBunengzhaizaijialiThis is what I call incredible value for money!
1. Great location, not far from the pub street but still very quiet, ensuring a good night's sleep.
2. Although the decor is a bit dated, it's incredibly clean.
3. The lady at the reception was a small talk goddess! So good at chatting, and her English was excellent.
4. Every day upon returning, they'd offer ice-cold towels and water. Welcome fruits were replenished promptly, and they even helped call tuktuks. Everything made me feel wonderful.
5. Breakfast was also great!
DDARrYaI really liked this hotel. It's located in a quiet and peaceful area. They clean the room and change the sheets and towels every day. The staff are friendly and always ready to help if you don't understand something or need assistance. The room itself is good; the wardrobe and small table are a bit worn, but that wasn't a big issue for me. It was quiet and peaceful in the room, I didn't hear any outside noise. The pool is clean and lovely to swim in! Thank you for such great service!
GGuest UserI wanted to see what the cheapest backpackers in Siem Reap could offer. You get an old bunk bed (with curtains), and padlock drawer underneath (bring you own padlock). All rather old fashioned. Large ceiling fans in the room have me a runny nose, but as the place was empty, I switched them off. Despite multiple notices regarding a ”zero tolerance” for *****, some guests were smoking **** in the pool, unbothered. Maybe I'm over the backpackers thing, but there are better, more modern options, for a little bit more money.
MMariasmdThe room was exactly as show on the photos; spacious clean and bright. I could order breakfast to my room which was great. The first day breakfast was 15 minutes late, but luckily I wasn’t heading for the airport or anything. At the time of my stay there were offering 2 choices for breakfast, which were both delicious. The room came fully stocked with snacks as well as al pullover and Jon alcoholic drinks for cheap. Everything was around a dollar to a dollar twenty five. There is no elevator at this hotel. I was on the third floor and only had a carry-on luggage. Staff were pleasant and answered questions patiently.
GGuest UserI must give this hotel a big five-star rating! From the moment I stepped into the lobby until I checked out, the entire experience was absolutely perfect and completely exceeded my expectations.
As soon as I walked in, the front desk staff greeted me warmly with friendly smiles. The check-in process was quick and efficient, and they also patiently informed me about the location of the hotel's facilities as well as recommendations for nearby attractions and restaurants, which made me feel very welcome right away.
The room was even more of a pleasant surprise. The overall decor was simple yet elegant, and it was spotlessly clean—there wasn't a speck of dust even in the corners. What impressed me most was the bedding: the mattress was neither too hard nor too soft, and the quilt and pillows were fluffy and soft, with a great skin-friendly feel. As someone who's picky about beds, I actually slept soundly all night long. The bathroom featured a well-designed dry-wet separation layout, with a spacious and tidy vanity. The hot water came quickly and steadily, and the quality of the toiletries was good, making them very comfortable to use.
The breakfast the next day was a delightful surprise too. The dining area was clean and bright, with an extremely rich variety of food. There was a wide selection of Chinese options like porridge and noodles, as well as Western choices such as bread, bacon, and fruits. All the ingredients were fresh, and they were replenished promptly, which could fully satisfy different taste preferences. My child wanted to eat instant noodles every noon, and the hotel restaurant staff kindly helped to make them—such a thoughtful gesture!
This stay experience was truly flawless. I have already recommended the hotel to my friends, and I will definitely choose it again next time I come!
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