We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
Stayed at Swiss-Belhotel Kuantan and it was such a relaxing experience. The environment is peaceful and perfect for a short escape from the city. The hotel is located right by the beach, so you get a beautiful natural vibe throughout your stay.
The room was clean, spacious, and very comfortable — plenty of space to unwind and enjoy. Hotel facilities are great, including a swimming pool, gym, kids-friendly areas, and dining options, all well-maintained and convenient for both couples and families.
The highlight is definitely the view 🌅 You can catch both stunning sunrise and sunset by the beach, which makes it extra special. Waking up to the sea view and ending the day with golden sunset moments is just perfect.
Overall - Rooms are clean and feel fresh (stayed in the family executive sea view room). Main areas are newly renovated with a fresh look, though some parts of the property still feel dated — generally well maintained. The breakfast buffet was decent with local favourites, a western spread, fresh juices and decent coffee.
Did not have a great experience at the BBQ dinner due to beach flies. Management took some time to react but ultimately replaced all the food and put measures in place to deter flies. It was off-putting, though it appeared to be an isolated incident — staff were apologetic and receptive to feedback.
🏨 Room — 7/10
Clean, spacious, with all the essentials.
🧹 Cleanliness — 8/10
👋 Staff Friendliness & Responsiveness — 7/10
Staff were friendly and well-mannered. Junior staff would benefit from further training in food safety and guest feedback escalation.
📍 Location — 7/10
Set on a clean, soft-sand beach. Opposite the hotel is a long stretch of local food stalls and eateries.
🍽️ Food & Drink — 5/10
Breakfast buffet is decent. BBQ dinner has room for improvement.
🌅 View/Scenery — 7/10
Clean stretch of beach directly in front of the property.
🏃 Activities Around — 7/10
Surprisingly good gym — older equipment but very complete with a rack and barbells. Plenty of spots to lounge at the beach. Spa was closed for renovations. There is a private ATV operator next to the resort which felt like a safety hazard, with children and adults riding unsupervised and recklessly.
♿ Disabled Friendliness — 8/10
Hotel near Teluk Cempedak,Kuala Kuantan100% of visitors choose this area
SSafri Ghazali2026.01.21
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Very good facilities, swimming pool until 10pm. Direct access to beach. Good view straight to East so can see sunrise. Sgi good service even raya they serve us nicely.
However, night time vibe changes alot. Some weird thing happend. Baby cry very loud and my niece even stand in front of the window. So need to take note if you are sensitive towards those thing need to consider.
But will thinking of repeat again.
The hotel has a modern feel despite its age, with swift check-in. My room was impeccably clean, and the bathroom provided hot water with excellent pressure. I particularly appreciated the comfortable pillows, available in both thin and thick options. It's a bustling hub in Kuantan, offering free parking and a shopping center nearby.
We had a very enjoyable stay at the AC Marriott Hotel. The pillows and bed were incredibly comfortable, allowing me to sleep soundly throughout the night. The breakfast spread was quite simple, but it was sufficient and satisfying. The staff were highly professional and showed excellent hospitality. I will definitely be coming back again.
We had a wonderful stay at this apartment! The unit was very clean, spacious, and comfortable ,perfect for a short getaway or even a family stay. The interior was modern and well-maintained, and all basic facilities were complete and functioning well.
Good experience, room is big and clean. There is also a paid shuttle service to First World, which makes us convenient.
Hotel stuff (the young man) is great and very helpful.
However the other stuff (the young girl) is a bit hard to communicate, but can see she is trying her best to help.
There is also a gym room there.
Our stay at Swiss Garden Residence Kuantan was truly a delightful experience.
From the moment we arrived, the check-in process was seamless and professionally handled, setting a positive tone for the entire stay. The residence itself exceeded expectations—the unit was impeccably clean, thoughtfully designed, and carried a warm, home-like ambiance that made settling in effortless.
One of the standout features was the in-unit washing machine, complemented by an ample number of hangers—an understated yet highly practical touch that made longer stays especially convenient.
Despite visiting during the holiday peak, the overall environment remained comfortable and well-managed, without feeling overly crowded. Parking was straightforward, with a designated lot and clear guidance provided, ensuring a hassle-free experience throughout.
For families, the mini waterpark is a wonderful addition, offering both fun and convenience. The proximity to the beach further enhances the appeal, allowing for relaxing seaside moments just a short walk away. Additionally, having a convenience store right outside the residence adds to the overall ease and comfort of the stay.
In every sense, this stay offers exceptional value. It strikes a perfect balance between comfort, functionality, and relaxation—truly embodying the essence of a “home away from home.”
A happy mom makes a happy family 😊
Amazing
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9.6/10
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8.3/10
Very Good
SSumijellyGeo 38 Residence Genting is surrounded with lush greenery and conveniently, a perfect gateway from city and yet close to Genting Highlands. You can enjoy the cool fresh air, either wake up with stunning mountain view.
5 mins Walking distance to Restaurant / Starbucks Coffee Shop /99 Convenient store. 10 mins driving distance to Genting Premier Outlet 18 mins driving distance to Genting Highlands It's suitable for family gathering, business travelers and holiday seekers.
MManmanlyThe hotel felt like a quiet, secluded haven. We booked a beach villa, and they even accommodated our request for a room with a great view. There were many sharks by the jetty, and we could snorkel right outside our room to see plenty of fish and small sharks. The hotel food was good, though a bit pricey. The room design was truly impressive, with front and back doors offering different views, and we even saw many playful monkeys. The cleanliness was absolutely spotless! It also came with a separate vanity table, which turned out to be perfect for our child's homework.
The only letdown was the spa. For a hotel that markets itself as a spa destination, the spa rooms were chilly and damp. The therapist was simply awful; she even stopped massaging me when I fell asleep??? I definitely do not recommend getting a spa treatment at this hotel.
LLV20The room is clean and spacious with comfy bed. They have heated pool too but if you ask me will i come again? the answer is probably No. Its not cold, not foggy.The hotel is located below gohtong jaya.
Reason: Parking is limited, to access the pool is like a maze, i was from wing D and going to the pool is so complicated. Small swimming pool and mostly pack. Breakfast was average, the dont have the special teh tarik that i usually get in other swiss garden hotel..The egg station has long queue.
What made me unhappy the most is they only provide one shower gel and when i called in to request for another, they did not bring it at all. Disappointed..
AAriel NajmiReview: Copthorne Cameron Highlands
Stayed here after booking through Trip.com and managed to get a really good price, definitely worth it for the value.
The highlight of my stay was the beautiful view from the balcony. The scenery was very calming, especially with the cool Cameron Highlands weather – memang best untuk relax. The room was comfortable and spacious, plus having a bathtub made the stay even more enjoyable.
Check-in and check-out process was smooth and hassle-free. Staff were friendly and easy to deal with, which made everything more convenient.
Parking was also easy to find, which is a big plus. The location is very strategic as it is close to Kea Farm and other attractions, so senang nak jalan-jalan without needing to travel far.
Overall, the hotel offers a peaceful environment with nice views, good facilities, and a convenient location. Definitely a good choice for a short getaway in Cameron Highlands.
Rating: 8.5/10
WWanee ZulkifliMe and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
AAngel5906Overall, the stay was comfortable with a nice environment and pleasant view. The unit is modern, clean, and well-designed, making it a relaxing place to stay. The living area and bedroom were cozy, and everything felt quite new.
The unit comes with 2 bathrooms (with shower) and 1 additional toilet, which is very convenient for groups.
Basic amenities like shampoo and bathroom sets were provided.
One downside was the jacuzzi, which takes quite a long time to heat up. We had to wait until the next morning for the water to become properly hot, so it’s not suitable if you plan to use it immediately.
There are a few F&B outlets downstairs, making it easy to get food nearby.
The parking fee was confusing — we were charged RM20 even though the signboard showed RM10. We parked around 2:30 PM and checked out at 10 AM the next day, so clearer pricing would help.
Another issue was transport. It was not convenient — we tried booking Grab for about 10 minutes, but no drivers accepted our ride from Antara to First World.
Overall: Comfortable stay with good environment and facilities, but improvements needed for jacuzzi heating, parking clarity, and transport accessibility.
HHAFIZAH BAHRINThe hotel was dirty. When I checked in around 3 p.m., there was hair in the room and the bathroom had an unpleasant smell. The staff were quite unfriendly and did not explain things properly. Lastly, the hotel felt creepy and uncomfortable. 🥲
JJinHon1. The distance to First World Hotel Genting is not far, it only takes about 12 minutes by car.
2. The downside is that I stayed in a large room, and it took a lot of time to find it the first time because I couldn't figure out which tower it was in.
3. The room is well-equipped with hot water, a washing machine, and a hairdryer.
4. It can sleep a lot of people; if you squeeze, 8-9 people could fit. ❤️
5. Remember to hold your room card against the door for a bit longer when opening it.
GGuest UserWe had a very enjoyable stay at the AC Marriott Hotel. The pillows and bed were incredibly comfortable, allowing me to sleep soundly throughout the night. The breakfast spread was quite simple, but it was sufficient and satisfying. The staff were highly professional and showed excellent hospitality. I will definitely be coming back again.
ZZamri BaharudinThe best hotel in Cherating. The rooms were comfortable and clean, and the breakfast was decent. The beach was clean, and the hotel's surroundings were also pleasant.
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