Posted on Jul 14, 2026|PREMIUM FAMILY SUITE, Executive Privilege Pass, 2 Bedrooms, Resort View
seekzhao0320I think this place offers incredible value for money. For our family of three, having a two-bedroom setup with one king-sized bed (1.8m) and two single beds (1.2m) was so comfortable. Plus, the balcony was huge, and the breakfast selection was quite good. We had executive privileges, so we could choose between dining on the 9th floor or the 1st floor. The 9th floor was quieter, while the 1st floor had more variety. The complimentary chocolates each day were a nice touch – 66% cocoa, just the right amount of bitterness, exactly to my liking.
We were really lucky with the weather for the first two days; it was sunny and the beach was beautiful. Lying on the sand, feeling the cool sea breeze, and reading a novel – those days were truly relaxing. The last two days were rainy, which wasn't as much fun.
A delightful surprise was the daily allowance of one million Vietnamese dong to spend. We hopped between the three bars, practically enjoying unlimited juice and snacks!
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Price per night from:€102
Posted on Aug 12, 2026|Deluxe Room
Guest UserExcellent! The hotel met my expectations, with delicious and varied breakfasts. To those who complain about repetitive food, I wonder if it's any different at home? :) We were given a Deluxe room with a pool view, even though we didn't request it. We visited during the off-season (August), and 6,000 rubles for a room with breakfast is a steal!!! The pool was clean, and there were plenty of sun loungers during the off-season. You can grab towels yourself at the pool and beach. The beach is excellent, just a 5-minute walk away. The grounds are lush with palm trees. Free bicycles are available, as well as a kids' club. A buggy takes you to Grand World, which is about a 10-minute walk. To get back, you just press a button at the stop and they'll pick you up. There's a supermarket nearby. There's also a convenient pass-through to the neighboring Wyndham hotel. Transfers to Safari and the park are also available on a schedule. Free airport transfer is provided.
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Price per night from:€64
Posted on Jun 20, 2026
Guest UserStaying in a swim-up room was absolutely fantastic, it felt like having a private pool! The service was top-notch; the staff were incredibly, incredibly, incredibly wonderful. When checking out, they informed me that as a member, I could get a 200,000 VND discount on room service expenses. The staff also told me that the hotel offers discounted Grab rides. It's super close to the airport, which is why we booked our last two nights here. It would be even better if the room provided mosquito coils.
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Price per night from:€67
Posted on Jul 31, 2026|Classic City View King Room
Guest UserLocated right in the heart of Phu Quoc's Duong Dong, it's super convenient to get to nearby places like King Kong Mart and many great restaurants. But what really stands out are the infinity pool and private beach right in front of the hotel, and the 5-star service. The breakfast was also top-notch, with every dish carefully prepared.
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Price per night from:€65
Posted on Jul 19, 2026|Deluxe Family Room
Joanne.oStayed for 3 nights. The two queen beds provided ample space for our family of four, and the ocean view was absolutely stunning. While the room was cleaned daily, the pillows had a persistent musty/sweaty smell that was quite unpleasant throughout our stay. Also, the air conditioner occasionally made loud noises, which was disruptive, and the drain in the bathroom was slow. I wanted to request a room change but decided against it to avoid the hassle. It felt like this room had been used a lot, and overall, it was disappointing. The pool water quality was also poor, making proper swimming impossible. However, the Saturday bubble event was a big hit with the kids!
I just wish they had stuck to the event times. The chocolate hour wasn't something we felt the need to use daily. The breakfast restaurant was very crowded, and the food was just average. I walked to the main entrance once, and it took about 15 minutes. Note that the buggy service stops running after 6 PM.
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Price per night from:€71
Posted on Jul 30, 2026|King Studio With Balcony And Sea View
Anonymous UserOverall I was satisfied with my stay at Movenpick residences. There were some things I think could be worked on.
Cons
1. The wait time for the buggy to go to the hotel side was too long. Sometimes the drivers also refused as they were dropping off people at the villas. Walking wouldn't be an issue normally but during the rainy season it was a bit of an inconvenience.
2. On three occasions during breakfast times my seat was taken by others or my food/drinks were cleared away whilst I was getting more food to eat. Staff assign tables to guests but I observed on many occasions people just walking in and sitting down by themselves.
3. The location is quite far from the shopping area/markets. However if you plan to relax with a beach on your doorstep this is the place.
4.Good choice of restaurants and bars but prices can be quite expensive. As a result of the location there isn't much options for lunch and dinner elsewhere unless you take a tax.i
Pros
1. Facilities are very nice and well maintained. The gym was excellent as well as the spa facilities. Seems to be a lot of options for families too which is great
2. Having the private beach area withing walking distance from the hotel is excellent.
3. Great choice of food for breakfast and different options everyday for variety. The quality of the food was also great.
4. Chocolate hour is also a nice tough with a good selection and variety of snacks.
5. Arranging transfers and shuttle buses to various places was very convenient.
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Price per night from:€67
Posted on Apr 7, 2026
Guest User
Great hotel, the front desk sister Chinese is great, the pool is great, breakfast and rich. Recommended
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Price per night from:€23
Posted on Jul 24, 2026|4 Bedroom Villa with Private Pool
Guest UserIt will be even better if there are more variety of breakfast types, only a few choices in each type, ie chinese - siu mai, korean - bibibap, vietnamese - noodles.
The 4 bed room villa is awesome. Really enjoy the time, each room is really big. Also borrowed a bicycle to ride around. The beach view is amazing.
I especially like the receptionist Rendy, Lucas and Luna. Their English is really good, they are helpful.
It rained really badly this afternoon when we walked back to the hotel from a restaurant. I contacted the hotel via whatsapp and they arranged a buggy to give us a ride to hotel. Really appreciate.
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Price per night from:€158
Posted on Aug 6, 2026|Premier Deluxe King Sea View
Oswald VasOverpromoted as a 5-Star Property; Operates Closer to a 3.5-Star Baseline
As someone evaluating hotel standards against hospitality industry benchmarks, my recent stay at Best Western Premier Sonasea Phu Quoc highlighted a significant discrepancy between its official rating and actual operational execution. While the hardware and location offer strong fundamentals, systemic operational deficiencies prevent it from delivering a true 5-star experience.
1. Guest Services & Operational Deficiencies
Arrival & Porters: Upon late-night arrival, no luggage assistance or bell service was available. For a property positioned at this tier, standard night-shift staffing should cover arrival logistics seamlessly.
Front Desk Communication & Policy Consistency: Guest account policies were inconsistent. Room charging was permitted at the pool bar on Day 1, but rejected on Day 2 with a requirement for a cash/card deposit—a policy that was never communicated during check-in.
Preventative Maintenance Failures:
HVAC Systems: The room unit was set to 16°C but struggled to maintain an ambient temperature below approximately 25°C, pointing to poor maintenance or underperforming compressor units.
Access Control: Our keycard reader experienced total power failure due to a dead battery. Despite previously flagging door lock issues to reception, preventative servicing was delayed, leaving us locked out of the room.
Plumbing/Drainage: The bathroom drainage system backed up, resulting in water overflow into the main toilet area—a clear maintenance oversight and hygiene risk.
2. Housekeeping & Hygiene Standards
Housekeeping fell noticeably short of premium hotel benchmarks. Linen replacement protocols were not followed, personal items were left unarranged, and the baseline level of cleanliness across the room was below expectations for a resort in this category.
3. Facilities & Key Highlights
Pool & Landscape: The central swimming pool layout is excellent, exceptionally child-friendly, and stands out as the highlights of the physical property.
Spa Services (Thala Spa): Executed at a very high standard. Therapists displayed strong technical proficiency and professional service delivery.
Location & Atmosphere: Advantageous for guests seeking a quiet, uncrowded, and serene environment. Strong scenic ocean views from high floor units.
4. Guest Demographic & F&B Note
The property’s F&B and service orientation appear heavily tailored toward Korean tour groups, which constitute the majority of the current guest demographic. While not inherently negative, prospective travelers looking for a broader international menu selection or atmosphere should keep this in mind.
Final Verdict:
The physical site and amenities have great potential, but housekeeping consistency, preventative maintenance, and staff communication require immediate attention from management to justify a 5-star rating.
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Price per night from:€77
Posted on Aug 7, 2026|Two Bedroom Villa - Private Pool
Guest UserEvery room in this resort is a large, standalone villa. Breakfast is rich and varied; I highly recommend the beef pho and baguette sandwiches. The hotel offers a shuttle bus to the airport, and the hotel beach is beautiful. Overall, this villa hotel is quite good for the price. However, if you're coming for the amusement park or safari, it's not worth it. Forget about Shanghai Disney or Beijing Universal Studios; any Sunac, Fantawild, or Chimelong park in China is much better than what Phu Quoc has to offer.
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Price per night from:€147