This was our second visit to this hotel. The room we had, 224, had everything we needed but was very small.
Staff were very welcoming, and the lady at reception recognised us from our previous visit. Service in the restaurant was good, as was the food.
It's a busy hotel and was a little noisy on Saturday night as there was a birthday party, so it was fair enough but the noise from the patio area went on till very late.
Overall, it is a nice hotel for a short stay, we are regular visitors to the area and it mainly depends on the price where we book.
What a beautiful hotel in beautiful setting. We had a spacious room with a lovely big bed and separate bath with over shower. Bottle of water in the room and kettle with coffee and tea sachets. Hotel provides toiletries. We had pre booked breakfast which was a buffet and very nice. All in all a good stay
Stayed here while undertaking a weekend course in Basingstoke. Room was large for a single room, bed was comfortable, and everything was clean. Food in the pub was great and excellent value!
Overall, it's okay. The breakfast is clean and hygienic. However, I've been eating it for four or five days and I'm tired of it. I might consider checking ***********. The fact that it's non-refundable once booked is a drawback.
Stayed here for a family trip during half-term. It was really helpful that they prepared bunk beds for the kids.
They also prepared a small gift for a family member's birthday, which added to our memories in Portsmouth. The beach at sunset was absolutely stunning.
Breakfast was British style, neither good nor bad, but the open space was nice.
Unfortunately, we couldn't use the pool, which was a highlight of our trip. The times printed on the sheet we received at reception were incorrect. We had chosen this hotel specifically for the pool, so it took some effort to calm the kids down.
Thank you very much for your hospitality during our stay.
Nice little inn off the highway and it’s a hidden gem! Nice Italian decor especially in the restaurant. That continues into the room where my wife commented it made her think of the room we stayed in Venice. Another great thing is that they warmed up the room before we got there, so it’s nice and warm we entered it. Restaurant also served good Italian food. Would stay there again!
The receptionists were welcoming and helpful when our keys were sensitive to being near items in my handbag. Appreciated the free car parking, moderately-spacious clean room and location of the hotel, ~15min walk to the centre if preferred. The carpet was a bit worn.
The door lock is broken, can not be locked from the outside, can be locked from the inside. There is a problem with flushing the toilet, which is very inconvenient. The restaurant provides convenience, breakfast and dinner are good. The room is not big, just a table with a drawer, and we put it in the drawer when the cushion on the bed sleeps. If you don't look for the cleaning, say we took it. What do we want it for. Your room is just such a place to put him, I don't know how to find it.
Few niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.
Great
134 reviews
9.0/10
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8,6/10
Very Good
GGuest UserWell, the service at the hotel was excellent too. The hotel staff were always very friendly and helpful, they were always willing to answer my questions and provide useful advice. Also, the breakfast provided by the hotel was very delicious, varied and had different choices every day. The service at the restaurant is also very good, and the staff is always very thoughtful and welcoming.
The only downside is that the hotel is slightly more expensive, but I think the price is still very reasonable given the location and quality of service of the hotel. In short, I really like this hotel and I would definitely choose to stay again if I travel to this city again.
BBobstarrLovely staff and great hotel location for anyone that’s a bit more car centric.
Despite not using the on site facilities as much, the staff were lovely, friendly & helpful at any hour.
The room was spotlessly clean, and had decent basic amenities, but the room I stayed in was starting to look a little tired.
Decent value for money however, especially for the time of the year & a weekend.
SStaceyI was a little bit disappointed staying at the Apollo hotel when I booked, i booked it for two adults and one child and when I got there there was only a double bed, they told me they would put in a single bed for me whilst I was out and when I got back to the hotel at 8:30pm there still wasn’t a bed they eventually at 10pm gave me a camp bed with springs missing for my four-year-old to sleep on I wasn’t happy, so in the end I ended up sleeping on the floor so my daughter could have the bed with her dad, it’s a real shame to see a hotel that I stayed in when I got married has gone downhill, there was a lot of dirty trays in the corridors on the way to the room, but on entrance of the hotel was beautiful,
GGuest UserNice hotel, warm winter and cool summer, no air conditioning (no air conditioning), the temperature difference between morning and evening is very big, pay attention to the increase of clothes, the town is very warm, it is too expensive to go to London train
GGuest UserExcellent location right next to the train station, 5 min walk to West Quay shopping mall and IKEA. On-site parking available which is very convenient. Parking lot is shared with Ibis and Novotel. There was a wedding event in Novotel in the second evening, the parking was full when we came back. Even though we paid for 3 days parking already there’s nothing the hotel staff could do. Luckily we managed to get the last parking spot later.
The shower is nice and hot but the design of the shower cubicle does not give you proper privacy, maybe a concern depending on who you share the room with.
GGuest UserBreakfast at the weekend doesn't start until 8.00am. We were playing a Pickleball Tournament on their Acrylic tennis courts and needed to digest our food before running around! The hot items weren't all out which was irritating. Bacon, sausages and eggs were missing. As soon as the eggs arrived they were gone because everyone was queuing. If it says breakfast starts at 8.00, then it should all be available on time! Pools are great, (one specifically for children and one for adults. Sporting facility was excellent. Free parking for hotel guests.
Bedroom was very clean and had everything one needed. No air con, but fan in cupboard. Magnifying mirror, iron & board, hairdryer.
I had to stay at the hotel to continue playing my tournament, but wanted to have a last swim to ease my muscles before driving home in a terrible heatwave. They said check out had been at 11.00am and I would have to pay £10! I thought that was rather steep so declined. There was hardly anyone in the pool and a small kind gesture after paying for 2 nights would have lifted my spirits and given a better impression. The pool was also only open from 8.00am. Far too late if people want a swim before breakfast.
Dogs seem to be allowed at the hotel in the bedrooms. 4 yapping dogs in one room is a bit much. Awful for the cleaners and I put the TV on to mask the noise!
Drinks and food quite expensive. Great Indian in the village!
It was great though being able to stay at the actual venue for the tournament. Cheaper through Trip com than the Tournament offer rate!
GGuest UserFew niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.
GGuest UserStayed here for a family trip during half-term. It was really helpful that they prepared bunk beds for the kids.
They also prepared a small gift for a family member's birthday, which added to our memories in Portsmouth. The beach at sunset was absolutely stunning.
Breakfast was British style, neither good nor bad, but the open space was nice.
Unfortunately, we couldn't use the pool, which was a highlight of our trip. The times printed on the sheet we received at reception were incorrect. We had chosen this hotel specifically for the pool, so it took some effort to calm the kids down.
Thank you very much for your hospitality during our stay.
JJoodsI had booked the hotel as I was attending and office Christmas party and didn’t want to drive home after. The location was important as I wanted easy walking distance from the venues we were visiting and a central location as I would be walking back alone to the hotel late at night.
It felt as though the visit got off to a bad start as although I arrived close to check in time, there was no room to park at the hotel car park. To be fair , the hotel website does mention it’s not big and is on a ‘first come…’ basis, however the site does not explain alternative parking options. I parked at a multi storey carpark about 5 mins walk away. I parked at 3:15 pm with parking expiry at 9:15 am- not ideal- either leave early or make sure you make a note to top up!
The reception area is bright and spacious and looked very pleasant; check in was efficient.
However, the room was very dated, ( dark furniture which had seen better days, the easy chair was in need of recovering). Hmmm
The room looked clean however there was hair (head an ‘body’ hair on the bathroom floor (not one or two strands), and for the first time in over 30 years of hotel stays I had to request housekeeping to clean my room. I requested this upon leaving the hotel for the evening. The receptionist was shocked when I mentioned it and on my return I could she issue had been remedied.
Breakfast was ‘ok’.
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