I cannot recommend Candeo Hotels Nankai Wakayama enough! Its super convenient, just a few steps to the JR/Nankai lines and if the trains take too long to come, a few more steps and you're at the bus interchange! The service staff is awesome, room is huge and breakfast is yummy! The coin laundry is super affordable but there's only 2 washers & 2 dryers so to avoid ”peak hour”, better start early or go late. Its on the same floor as the baths and oh my God, the outdoor bath at night in winter is awesome!
I've been wanting to visit Shirahama for almost 10 years, so I picked this onsen resort, rumored to be among Asia's top 11. For Japanese onsen hotels, all-inclusive is a must! However, my overall experience was just so-so, probably because I've stayed at so many Japanese onsen hotels before. It definitely boasts an unbeatable sea view; I booked a garden view room, and when I tried to upgrade to a sea view at check-in, the front desk attendant said none were available. Yet, when I entered my room, I could still see the ocean! The sea view here isn't as breathtaking as in Izu. From Shirahama Station, there's no shuttle, so we had to take a taxi, which was about 2500 yen. The most impressive part of the hot springs here is the co-ed open-air ocean view bath – the scenery is truly incredible! The food was only decent, incomparable to what we experienced at Kusatsu Onsen, Yamato no Sato in Izu, Lake Kawaguchiko at Mount Fuji, or even Gero Onsen. The staff weren't particularly enthusiastic either. There were a lot of Chinese tourists, some from Hong Kong and Macau, but very few Japanese tourists, mostly elderly ones. This onsen hotel seems to be a popular spot hyped up by Chinese travelers! If you're only visiting Kansai, Shirahama is definitely worth a trip. But if you're going to other parts of Japan, it might not be worth making a special journey for.
The room was very spacious and had no strange smells. The hotel staff even helped move our stored luggage into the room and provided complimentary snacks and water, which was a very thoughtful touch! The TV showed the occupancy of various public areas, which was super considerate. The hot springs were also very comfortable, with good ambiance and cleanliness. After a dip, they offered popsicles, which was a nice treat. There were two large bookshelves nearby where you could pick out your favorite manga to read, and right outside was the massage chair area – absolutely perfect! In the evening, they offered free late-night noodles that were quite tasty, and there was a self-service drink bar. The breakfast buffet had a wide variety of choices, and I even got to try local specialty sushi, which was a unique experience. There was an electronic scale at the stairwell for weighing luggage, which was very convenient. I'd love to visit again if I get the chance!
The rooms are spacious, but the hotel is quite old, so the facilities are outdated. However, because there are indoor and outdoor hot springs, many locals stay there on weekends, and the lobby bar offers complimentary snacks and drinks, making it good value overall. However, the hotel's location is remote, and there aren't many restaurants nearby, making it very inconvenient if you're not traveling by car.
The hotel's location is superb. From the room and the hot spring, you can see Hangqiao Rock. Soaking in the hot spring while watching the sunrise over the Pacific in the morning, and enjoying the starry sky at night, was a truly wonderful experience. The hotel's breakfast and dinner were of good quality, and they provided a shuttle service to and from the train station. My only dissatisfaction was that the Ctrip confirmation stated that all three meals were included, but the hotel only provided two, which didn't match my Ctrip order.
Facilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
A traditional Japanese onsen hotel with comfortable tatami mats. The front desk was very efficient and made an effort to speak English, which was a touching touch. The onsen has three pools, and they were almost always empty, with no other guests in the hallways. However, the dining area was quite crowded, with food being served in an orderly manner but quickly cleared. The beach is a one-minute walk away, and the water is crystal clear, with schools of fish visible near the shore. This is what a vacation should be like!
It is very close to the three-section wall and the Millennium Shiba, and it takes only a few minutes to walk. The hotel's breakfast and dinner are very good, the front desk service is also very good, the water in the soup is mountain spring water, you can see the leaves. I like this hotel very much and I will go next time.
room and onsen is clear and comfortable
lobby staff told me the starting dinner time is wrong but at last they special to remake the dinner food for us (5 persons)
we're so happy about their staff service very nice and helpful
we will choose this hotel again
The location is relatively biased, it is very convenient to drive in and out and there is a parking lot for self-driving tours. The room is also wide and open, and the bathroom is also big! The room has a nostalgic atmosphere, although it is still ok for some days. The most heartwarming thing is that there is a large massage chair in the room to relieve fatigue and there is a hot spring bathtub on the terrace of the room to enjoy the very privacy hot spring bath and the hotel also has a hot spring bath for guests to enjoy! The hotel waiter is very good 👍 so feel at home 😄
Good
16 reviews
7.7/10
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9.2/10
Great
Perfect! Beautiful room, awesome bathroom with ocean view, different types of onsen, perfect kaiseki, and very pleasant staff! It worth it!
Nearby to train station and easy to find the hotel; right along the main road. Provided ramen for supper ; onsen bath was great… breakfast spread was really plentiful. Pudding in room…
The location is awesome as it is right beside Wakayamashi Station. Many food choices nearby and there is a library beside it. Breakfast buffet spread is decent but the views are great.
Overall, my stay was pleasant, but as a Marriott property, I had slightly higher expectations. The lobby felt a bit too simple compared to what I anticipated, and I found communication at the reception a little challenging as the staff’s English could be improved—especially since many international guests stay here. On the positive side, I really appreciated having a pool despite the hotel being so close to the beach. That said, I was surprised to find quite a bit of sand at the bottom of the pool, which affected the experience. Other facilities were excellent: I especially enjoyed the hot spring and the souvenir shop. Overall, I would still recommend this hotel to others.
we got the ocean view room, very excellent sunset view. Onsen was good just crowded. the free drinks and snack was impressive! they have new year event with free flow of sake, whisky and beers. However, the lifts are very long queue, we need to queue up to get the lifts.
Definitely interesting experience. Partly tourist tradition, partly religious. As a new, atypical experience in Japan, the meal ritual and the vegetarian cuisine itself were interesting. Participation in the morning Buddhist prayer was valuable. Comfortable nice leather slippers. Saving hot springs on a rainy day. The strict end of the day time was inconvenient for us: the front door closed at 9 pm, and we were not allowed to linger during our walk. Quiet time from 9 p.m.Baths close at 8 and 9 pm. Thanks for the experience!🙏
no expectations when i booked it… i just need a room for a quick stop to the city! Itt was good enough… they said it was old, but it was ok for me and had a good stay during the night! The best part is i was close to the transportation terminal. i would stay again in here if i come back
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