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Recent Reviews for Kwale Hotels

Diani Reef Beach Resort & Spa

Diani Reef Beach Resort & Spa

3.9/585 Reviews
The pick-up was on time from our hotel in Westland of Nairobi. The driver, Edward, was professional and friendly and I do appreciate his hard work. The package was 3.5 out of 5. The accommodation at Lake Nakuru was nearly terrible and if I wasn't about the staff I would have left the hotel in the first hour! The food, room, and everything else in this hotel was a disaster! The second accommodation in Masai Mara Camp was not that bad as it is a tent camp. The game drives were all good enough due to the driver’s skills.
Southern Palms Beach Resort

Southern Palms Beach Resort

4/580 Reviews
Wonderful hotel - great location and also the facilities are great. The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. ) Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible. the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen. the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
Chale Island Resort

Chale Island Resort

4.7/551 Reviews
I want to congratulate the Chale Island Resort and its team for their impeccable service. Everything was superb. I enjoyed it so much, every day for the past 6 days! Pick up of luggage in a other hotel days before my stay, no problem! Perfect service. Pick up and drop off at the airport, perfectly on time! Service always with a big smile, and always at your service. The room was very clean every day during my stay. Lot's of food or restaurant choice. I enjoyed the wide variety at breakfast. Really an excellent place to rest after an intense safari trip ;-) And what about the views, sunrises, sunsets, you name it, breathtaking... Went diving, so many thanks to my buddy Evans for a great morning of diving around the island... This was the perfect stay to end my adventure in Kenya, a big ASANTE Chale...
Swahili Beach

Swahili Beach

4.3/5100 Reviews
long story. It suddenly rained heavily on the last night, and the whole room was covered with rainwater. All the things we put on the floor got wet, and the hair dryer was soaked in water within 1 centimeter. Then what did the hotel do? There are no measures except the innocuous sentence “I’m so sorry to hear that”. At our request, we were offered a 10% discount on in-store purchases???? To be honest, it would be better not to give this compensation at all. It’s just a few tens of yuan cheaper and still treated as a charity. Needless to say, the hotel environment is very beautiful, but the experience on the last night was really terrible. I will not choose it again.
Papillon Lagoon Reef Hotel

Papillon Lagoon Reef Hotel

3.9/551 Reviews
This is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
Mangro Hotel Diani Beach

Mangro Hotel Diani Beach

2.8/54 Reviews
Neptune Village Beach Resort & Spa - All Inclusive

Neptune Village Beach Resort & Spa - All Inclusive

3.8/59 Reviews
Older hotel located directly at the beach. Unfortunately, the restaurant staff lack basic training, the food quality is just average. The monkeys and birds sometimes help themselves from the guests' plates. Other hotels in a similar situation deal with this annoying problem in a better and more professional way. Basic drinks and ice cubes are often missing. The fridge was missing in the room and the cell phone system didn't work either. For a so-called four-star hotel with a corresponding price, one can expect a lot more in all respects. than just smiling staff. Unfortunately not to be recommended.
Leopard Beach Resort and Spa

Leopard Beach Resort and Spa

3.7/548 Reviews
Great location right by the beach ...amazing staff at the reception when checking in . I especially loved the rooms, they are modern, clean and no mosquitoes. I would just recommend a little improvement at the restaurant section , our pizza wasn't nicely done , but then again the hotel.was.hosting dinners every night maybe the staff was tired . Otherwise it's a great hotel and the nights were always fun , child friendly and a great spot to have a good time
Diani Sea Lodge - All Inclusive

Diani Sea Lodge - All Inclusive

4.3/563 Reviews
Great location just in front of the Tandoori club Very cozy, but not big, territory and nice beach Not far from the airport  But the hotel needs the renovation  All inclusive system fits travellers who prefer stay on the beach during the day and have an excess to food and drink  Also in the evening you can go to the luxurious restaurants to taste new dishes, it takes 10 min to get there by slow walk
Neptune Paradise Beach Resort & Spa - All Inclusive

Neptune Paradise Beach Resort & Spa - All Inclusive

4/542 Reviews
Average hotel....since the first day of my arrival, neither the TV nor the WIFI worked in my room. Furthermore, the inside of my suitcase was soiled by a forgotten wet and dirty cleaning cloth from the maid. Every day I heard the hackneyed words ＜sorry＞ over and over again. In the end, I couldn't hear those words anymore. I left the Neptune Paradise with a big disappointment...

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Property Information for Tourists

Total Properties79
Number of Reviews 1,665
Average Price(Weekday Night)AED 1,011
Average Price(Weekend Night)AED 1,019