The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.
Overall good, convenient to go out, go to the river walk at night, watch the San Antonio church light show, walk, also visit the Alamo Battle Site, go to the 18th century Spanish Missionary Historic Site Park, good 👍, the hotel parking almost got oolong, the parking space next to the hotel wall belongs to the platinum member, And the road at the entrance of the hotel ⬆️ belongs to one-way traffic. On the right hand side of a red light, there is a Dameile fast food restaurant next to the parking space for ordinary customers. If you park on the edge of the wall, you will attract a police car to issue a ticket.
Hotel near The Galleria,Houston5.3% of visitors choose this area
MModyim2025.04.24
I booked the room which included free breakfast. The lady staff said that I have no free breakfast. The man staff said that I have free breakfast. After I checked out the hotel do charged me for the breakfast. This is so terrible. I contact trip.com and trip.com confirmed that my booking is included breakfast.
The breakfast is plentiful and the facilities are complete. The swimming pool, tennis court and gym are all available. The room is large, the parking is convenient, there is a separate yard, and the walk is safe and worry-free.
Recent stay was alright besides the ice machine wasn't working at all. The room was nice and clean and the service wasn't too bad considering me and my husband are regular customers so they know us pretty well
I booked this hotel for my friend. It's very close to the airport, convenient for getting in and out of the airport, the room is super big and the environment is clean!
The hotel is in a good location, very close to the mall. Parking is not free, and you have to pay every day. The facilities are old, and the ice machines on each floor are broken. The breakfast is OK.
Great
132 reviews
9.1/10
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8.9/10
Very Good
**A Perfect Stay from Start to Finish** I recently had the pleasure of staying at Westin in The Woodlands and I can confidently say it exceeded all my expectations. From the moment I walked through the doors, I was greeted with warm smiles and top-notch service that made me feel right at home. **The Rooms:** The room was spacious, immaculately clean, and tastefully decorated with modern amenities. The bed was incredibly comfortable, and the linens were of high quality. I appreciated the attention to detail, from the complimentary bottled water to the luxurious toiletries. The view from my room was breathtaking, offering a serene escape from the hustle and bustle of everyday life. **The Amenities:** The hotel’s amenities were equally impressive. The on-site restaurant served a delicious breakfast each morning with a wide variety of options to suit every palate. The fitness center was well-equipped, and the pool area was a tranquil oasis where I spent a few relaxing afternoons. The free Wi-Fi was fast and reliable, which was perfect for both work and leisure. **The Service:** What truly sets Westin apart is the outstanding service. Every staff member I encountered went above and beyond to ensure my stay was perfect. Whether it was providing excellent dining recommendations or accommodating a last-minute request, the team was always friendly, professional, and genuinely eager to help. **Location:** The location is ideal, situated in the heart of the city yet tucked away enough to offer a peaceful retreat. It’s within walking distance to major attractions, shopping areas, and fantastic dining spots, making it incredibly convenient for both leisure and business travelers. **Overall Experience:** My experience at Westin The Woodlands was nothing short of exceptional. It’s rare to find a place that combines comfort, luxury, and outstanding service so seamlessly. I would highly recommend this hotel to anyone visiting the area, and I look forward to returning on my next trip. --- Feel free to personalize the review with specific details about the hotel!
Beautiful view from our hotel room ❤️ would stay here again only problem was there was some teens who were going through my laundry when I went back down to laundry room. And I ended up having some clothes missing.
We upgraded to have breakfast for $60. The hotel upgrade is to executive and free appetizer. So we got 4 free appetizers for free. Perfect location in downtown Houston. We”ll stay again next time. Their breakfast are really good as well
Upon arrival, the welcome was genuine. It didn't give you that uppity, too posh feeling. The valet was pricey but much better than self parking. We were greeted with a glass if champagne upon checkin. Checkin was smooth with no waiting. Our balcony room was nice and clean. It was a bit of a walk. The hotel itself is a lot bigger than it appears to be from the outside. The ballroom and conference rooms are spacious and equipped. Love the fireplaces throughout facility. The pools are beautifully done especially one being at 85 degrees in the winter time. It was sunny and cold but families were enjoying the heated pool. The lobby bar, the restaurants and the fire pits give you that scenic, rustic, resorty style all while being right there on Frisco, TX. Can't wait to return in the spring/summer.
I have stayed at this hotel multiple times, my most recent visit was an exception to the rule of excellent. We arrived to our room and a horrible smell of sewage hit us even my daughters didn't wanna go in the room. I called guest services and they had a valet switch our rooms in about 5 minutes and even upgraded us to a better room. Which I wasn't expecting but made up for that weird moment. Other than that our other stays are always pleasant and now I know if something goes wrong they'll go above and beyond to fix it! We've also visited the restaurants and they are a good place to eat and the location for us is 100% the best. Employees are also always friendly and helpful. Will recommend and continue to stay here in the future
Very short stay, unplanned overnight stay due to our flight being cancelled. Arriving at hotel maybe 12:30am. Depart on 5am courtesy van. Room was clean, quiet and nice. Sheets & bed great. Waited for pick up after midnight, almost 1 hours, then a competing hotel van driver offered to drop us off for a few bucks. We jumped at the offer. Hotel van runs once per hour for the return to DFW. I mean seriously, once per hour, are you serious? So our flight was 7am, so do you take a 5am van or 6am van. We took the 5am van, we were in the lobby at 4:45, got the last 2 seats on the van with my wife sitting on my lap, and I’m 75. So that van is a bit ridiculous, ruined a rather nice hotel experience.
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