What is a Trip.com member?
Trip.com Membership is designed to reward loyal customers with exclusive offers and elevate their travel experience on Trip.com. The program features six membership tiers—Silver, Gold, Platinum, Diamond, Diamond+, and the newly launched Black Diamond. Each tier unlocks more benefits, tailored to meet the needs of travelers at every level.
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Trip.com Membership Levels
- One-stop VIP Service: If anything comes up during your trip, you’ll get priority support from our multilingual experts to ensure everything is resolved smoothly.
- Free Airport Lounge Access: Diamond+ members enjoy 3 complimentary visits per year to airport lounges worldwide.
- Free attraction ticket: Enjoy one complimentary attraction ticket each year.
- Trip Coins Rewards: Earn 50% more Trip Coins when you book compared to Gold members, so you can put even more toward the cost of your next booking.
- Airport transfer vehicle upgrade: Vehicle upgrade: Diamond members get a complimentary upgrade to a premium vehicle when booking an airport transfer—no extra charge—so you can arrive at your hotel or any other destination in a luxurious, comfortable ride at even better value.
Trip.com Membership Tier Benefits
*After you book train tickets on Trip.com, you can use the refund fee waiver if needed. Once you select the refund fee waiver option for your train tickets, the refund fee for the tickets you’ve chosen in your order will be waived. The refund fee waiver is available only in the app and applies to refundable point-to-point train tickets operated by UK and European rail providers.
*The refund fee waiver is only available if you submit your refund request within the refund window and it complies with the refund policy. If the ticket is nonrefundable or the refund window has closed, Member Rewards can’t be used.
- Trip Coins are as good as cash—you can apply them to reduce your booking total.
- Flight & Hotel Cancellation Protection
- Member-Exclusive Offers on Stays and Insurance
How to Upgrade Your Trip.com Membership Level
Want to see exactly how to level up your membership? Check out the Membership Level Details. If you meet the upgrade requirements, your membership will be upgraded seamlessly, and your tier will automatically update in your Trip.com account.
Membership Level | Silver | Gold Tier | Platinum Level | Diamond Tier | Diamond+ Tier | Black Diamond Tier |
|---|---|---|---|---|---|---|
How to Upgrade Your Membership | Sign up for Trip.com membership | 1 order that matches the criteria | After reaching Gold, complete 3 eligible bookings within your membership tier’s validity period. | After you reach Platinum, complete 8 eligible bookings during your tier’s validity period (minimum total spend of USD1,000). | After you reach Diamond status, spend USD10,000 and complete all bookings within your membership tier’s validity period. | Upgrading to Black Diamond is by invitation only. To be considered for an invite, you must meet specific criteria, including but not limited to: 1) After reaching the Diamond+ tier, spend at least USD20,000 within one year. 2) Go to Account > Settings > Manage My Account > Update Member Information to complete your member profile. If you have any questions, please contact Customer Support. |
*The Black Diamond tier is currently available in the following regions: Hong Kong, China; Singapore; South Korea; Japan; Taiwan, China; Thailand; and all English-language regions.
How Can I Keep My Current Membership Tier?
If you’re a Platinum member or higher and, during the validity period of your current tier, you don’t meet the requirements to maintain it, your membership tier will be adjusted. We’ll place you at Gold or above based on the number of bookings you made and the total amount you spent during that period.
Example of keeping your tier: If you’re a Platinum member and complete 3 bookings during your current tier’s validity period, your Platinum status will be extended for one year after it expires.
Downgrade example: If you’re a Diamond member and only complete one booking within the validity period, you’ll be downgraded to Gold status.
If you’re a Black Diamond member, we’ll review your status on your tier expiration date to determine whether you qualify to maintain your tier. This includes calculating your total spend during the validity period and checking any other requirements.
If you meet the requirements, we’ll automatically extend your Black Diamond membership. If you don’t, your membership will be moved to the appropriate tier, and you’ll need to be invited again to regain Black Diamond status.
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