I've had this hotel saved for a while, and the experience this time was fantastic!
Yoyo's service was excellent, she was warm, thoughtful, and super sweet.
The hotel's location is perfect, convenient for getting everywhere. You can easily citywalk to all the attractions on the peninsula, and public transport is incredibly convenient too. The hotel itself has a very artistic vibe and is highly intelligent. The rooftop is also beautiful, and it's quite quiet at night. Overall, I had a great impression.
The Momokawa downstairs is seriously good! And hotel guests get a 10% discount voucher – everyone should go try it! You can also walk to Xingxiangyuan dessert shop nearby; I highly recommend their walnut glutinous rice balls, and ask for them cold!
There's so much good food around. The food center just means I'll have to save some room for my next trip to Macau.
I'll definitely be staying here again next time!!
The hotel offers an excellent environment and a high standard of comfort. The front desk staff are exceptionally helpful, providing attentive assistance throughout the stay. Its location is highly convenient, situated directly opposite the Sofitel 16 Ponte, from where one can easily take the local shuttle to explore other areas. Dining options are plentiful in the surrounding vicinity. The rooms are cozy and well-appointed, though guests should note that a refundable deposit of 500 is required per night. Overall, a highly comfortable and well-situated choice for travelers seeking both convenience and quality.
The hotel is about a 10-minute walk from 'Star Hotel' and Grand Lisboa. You can take bus route 3 for 6 yuan, or use the free shuttle bus to 'Star Hotel' or Grand Lisboa. The rooms are similar to typical budget hotels in mainland China. Across the street, there's a 'Lai Lai Supermarket,' and several other small supermarkets nearby. There are also plenty of dining options in the area. It's about a 30-minute walk to the Ruins of St. Paul's, or you can take a short bus ride. The service is welcoming, and they offer luggage storage.
The room was absolutely fantastic! The location is superb, offering views of Hengqin, Zhuhai across the water in Taipa. The facilities are luxurious and complete, and the hygiene is top-notch – truly excellent. The service was also first-rate.
This hotel is like a massive complex, offering everything from shopping and dining to entertainment. As for the rooms, they are spacious and comfortable, with even the smallest room type being around 70 square meters. The decor is elegant, featuring noble colors and exquisite embellishments, giving a sense of luxury. The bathrooms are crafted from Italian white marble and are equipped with amenities such as a bathtub and a separate shower, truly showcasing opulence. Regarding service, most of the staff are warm and friendly, actively helping guests with their issues.
We had a great stay here. Nice Christmas 🎄 decorations in the hotel. Staff very helpful with everything. Breakfast was ok (great pastries 🥐) could have some more options like fresh vegetables. Location is nice next to river with walking distance to old center. Pity the casino was closed, seems there will not be a restart of these facilities here. Therefore also less options for shuttle buses (ferry, boarder, etc). The room was good but we had a room with this connection door to another room, where sounds from direct neighbors can be heard through quite well. But overall pleasant stay.
Unexpectedly stranded in Macau, we rushed to check in at the hotel in the early hours of the morning. I thought it would just be a quick, temporary stop, but instead, we received an incredibly touching experience. Not only did the hotel proactively upgrade our room, but when they learned my husband had mobility issues, they specially arranged a wheelchair. The staff meticulously assisted us the entire way, pushing him steadily into the room and making sure he was comfortably in bed before they left.
The upgraded room was spacious and clean with complete amenities, instantly washing away the fatigue from our late-night journey. This unexpected stay was made incredibly warm by the hotel's heartwarming service. Their thoughtfulness and care truly left us feeling immensely grateful. The hospitality in Macau really touched our hearts! We will definitely come back again!
Very nice hotel with big room and space in every room especially Bathroom; i booked a normal room with one 1 big bed; then if add only 100 hkd can enjoy a buffet breakfast; the staff is frendly and polite; strongly raccomand also because if come by ferry jet you canw walk just 15 minutes or take bus 3A;
The room we chose had an excellent view, and with the current Alice in Wonderland theme, the garden design was truly fantastic. The only thing that bothered me the most was the poor soundproofing. You could clearly hear people talking as they passed by in the corridor, which negatively impacted my sleep quality.
The hotel offers many dining options, and most of the staff were quite friendly. However, on the day we checked out and needed to take the shuttle bus, the attitude of one staff member was so bad that I really wanted to file a complaint. This experience alone is probably why I won't be staying here again. After all, there are so many other choices available.
They are located at the airport (just a zebra cross away from departure hall). They have a row of armor as decoration at the entrance.
We got the run way view room, which we love. The sound proof windows work well.
The reception team allow us to checked in at 2 pm (checked in schedule is 3 pm), which is very nice of them.
They provide universal electric port in the room, which is a nice gesture.
The overall hotel have a bit of old house smell and the bathroom feels a bit outdated, but other than that, no complain!
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WWeiweiLiuUnexpectedly stranded in Macau, we rushed to check in at the hotel in the early hours of the morning. I thought it would just be a quick, temporary stop, but instead, we received an incredibly touching experience. Not only did the hotel proactively upgrade our room, but when they learned my husband had mobility issues, they specially arranged a wheelchair. The staff meticulously assisted us the entire way, pushing him steadily into the room and making sure he was comfortably in bed before they left.
The upgraded room was spacious and clean with complete amenities, instantly washing away the fatigue from our late-night journey. This unexpected stay was made incredibly warm by the hotel's heartwarming service. Their thoughtfulness and care truly left us feeling immensely grateful. The hospitality in Macau really touched our hearts! We will definitely come back again!
XXihuansichuzouzoudelurenjiaHonestly, there's nothing really wrong with the hotel itself, but I just didn't feel it offered good value for money. For the airport shuttle, you have to use the one from the Grand Lisboa Palace next door. Breakfast was a bit too casual; I tried two of the three restaurants, and you can get full, but it's nothing special. Since there's no casino, I wish they'd offer something else interesting, but even the shopping mall is pretty uninspired. I'm not sure what the unique selling point is. Anyway, I wish the hotel great success.
HHudieFrom December 2nd to 4th, I had a leisure vacation and chose to stay at The Londoner Macao's Grand Suites. The service experience was truly excellent. Check-in is usually at 3:00 PM, and by the time I got to the front desk, it was already past that. The front desk staff informed me that the non-smoking area still needed a bit more time as housekeeping wasn't finished yet, and Deluxe King rooms were in high demand. They offered to upgrade me to a suite and first asked if I minded being a bit further from the elevator. I said I didn't, and they immediately processed the upgrade to a suite. I was able to move into the room right away, and I was very happy with it. For my first night, the mini-bar drinks and snacks were complimentary, which was a thoughtful touch. I was quite hungry and didn't want to go out, so this considerate gesture was perfect. After a two-and-a-half-hour drive and crossing the Hengqin border, I was exhausted and needed to rest, and this really made things convenient for me at that moment. I was very satisfied with the hotel service – that's the first point.
Secondly, when I checked out on December 4th at noon, I called for a bellboy to help with some luggage. He arrived even quicker than expected, with a genuine smile. He introduced himself as Koenig and said, 'Ma'am, I'm here to assist you with everything.' He was polite and spoke in a very friendly tone. Such a bellboy leaves an excellent impression; he was truly courteous. It's clear the hotel's training program is very effective. Koenig was absolutely a professionally trained hotel staff member, with every action being perfectly executed. He proactively asked about my stay and if I was satisfied with the hotel, and if everything was convenient. His proactive communication with guests shows how much he cares about their experience, which is an excellent quality. Hotels really need frontline staff like this to get feedback on guests' experiences. This has already given me a good reason to choose The Londoner Macao's Grand Suites again for my next stay. I hope the hotel continues to offer more pleasant surprises to its guests. 💁🖐🌹🌹
AAnonymous UserThe room we chose had an excellent view, and with the current Alice in Wonderland theme, the garden design was truly fantastic. The only thing that bothered me the most was the poor soundproofing. You could clearly hear people talking as they passed by in the corridor, which negatively impacted my sleep quality.
The hotel offers many dining options, and most of the staff were quite friendly. However, on the day we checked out and needed to take the shuttle bus, the attitude of one staff member was so bad that I really wanted to file a complaint. This experience alone is probably why I won't be staying here again. After all, there are so many other choices available.
GGuest User## Facilities: Quite Disappointing
On the first day, the shower drain was blocked, causing water to overflow everywhere. It was quite late, so I ended up using a bathmat to soak it up myself. The next day, I specifically called the front desk, and they left a message when I returned saying it had been resolved. To my dismay, it was blocked again the second day, forcing me to rush out mid-shower to call them.
Additionally, the room phone seemed to have a faulty connection; I kept trying to dial but couldn't get a call through. Even after requesting an air purifier, my throat still felt quite stuffy.
## Service:
During check-in, I specifically requested not to be given a room at the end of the corridor. Well, they assigned me the very first room. Two staff members even came up to demonstrate how to operate the curtains... (a bit excessive!). However, the room service staff were actually very good; they were patient and responded promptly to all my requests.
## Location:
The location is indeed quite out of the way. Taxis are scarce during peak hours, whereas it was much easier to hail a cab at The Londoner during the same times. I wouldn't recommend staying here if you're traveling with minors, as you'll have to walk a much longer route if you can't cut through the casino. I honestly don't know how people manage to explore all of Macau in a single day. For me, getting back from The Venetian felt incredibly far, and even getting to The Londoner was quite a trek. I was so exhausted I even considered taking a taxi just to get to Wynn.
## Cleanliness:
The cleanliness was acceptable. I didn't experience any allergic reactions while sleeping, and overall, the room was quite clean. However, I suspect my throat discomfort was likely related to the carpet.
HHeiWhyWPThe room was absolutely fantastic! The location is superb, offering views of Hengqin, Zhuhai across the water in Taipa. The facilities are luxurious and complete, and the hygiene is top-notch – truly excellent. The service was also first-rate.
11592050****I arrived at the hotel around 3:30 PM, but was told at check-in that my room wasn't ready yet. I asked them to check for an available room twice and stood waiting for over ten or twenty minutes. Eventually, they offered a room upgrade but said it wouldn't be ready until 5 or 6 PM. I noticed other guests checking in next to me were also waiting for their rooms, receiving the same explanation that previous guests had checked out at 2 PM, so the rooms hadn't been cleaned yet. As I was traveling with a child, I asked if we could have a late check-out until 1 PM the next day, but was told no because the hotel has been fully booked recently. This felt a bit inconsistent with their earlier explanation about rooms not being ready due to 2 PM check-outs. The hotel facilities are good and quite new, but the bathroom's ventilation system is a bit loud and noisy.
GGuest UserIt was such a pleasant stay at the Okura hotel. We were there to celebrate birthday for 2 family members. The hotel decorated the room and offered a yummy birthday cake and stuffed bears wearing kimono. The kids were so happy. They also accommodated our request to arrange a room close to elevator (literately next to it) to my father-in-law who has reduced mobility. Thomas was supper helpful and nice. There is no in-dining breakfast as the restaurant is under renovation. Would like to come back when it is re-opened.
CCC TourThis hotel is right next to the Jai Alai Hotel. From Outer Harbour Ferry Terminal, it only takes a few minutes to walk here, so not having a good view isn't a big deal—it's really convenient. Although they're currently renovating the exterior, and it can be a bit noisy during the day because they’re working next door, it’s not a problem if you’re out exploring during the day. Also, this hotel has an indoor pool. It's not huge, but you don't have to worry about the weather affecting it, which is a nice bonus! Another thing is that this hotel is very close to the Racing Museum, making it super convenient to visit. It's suitable for both adults and kids, so it's definitely worth a trip!
MMAURIZIONIKEVery nice hotel with big room and space in every room especially Bathroom; i booked a normal room with one 1 big bed; then if add only 100 hkd can enjoy a buffet breakfast; the staff is frendly and polite; strongly raccomand also because if come by ferry jet you canw walk just 15 minutes or take bus 3A;
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