Check in deadline is 10:30pm, but received multiple phone call of asking arrival time at 10pm even after telling them I am just 3 minutes away and driving during the first phone call. Apparently they just want to off work earlier. Not recommended if you plan to arrive at late night.
I was shocked when i first entered the room, the toilet was unclean. However, upon speaking to the reception, they immediately arranged for a clean up and offered us complimentary drinks. Cheers to them, had a pleasant stay.
The hotel has seen better days and could do with attention to details, especially the public areas.
The rooms however, were clean and organised. Reception staff was very friendly as was one of the restaurant staff.
The hotel looks like 25 years ago and hasn’t been updated since. The outside of the hotel doesn’t look inviting, rather scruffy. It also appears to cater for tour groups. Breakfast was ok, but again a bit of modernisation wouldn’t go amiss.
A 10:00 am check out time is too early and should be considered when booking this hotel.
I always try to stay here on my trips to Inverness. Friendly staff, literally seconds from the train station entrance.
Room warm with all the amenities you need and a huge bath with hot water all day. Super comfy bed and fine bed linen.
Hotel combines traditional Scottish character, tartan carpets, stag heads that sort of thing, with modern touches, displays of modern art etc. Great lounge to use at reception.
The hotel is very close to the center of Inverness, just a few minutes' walk away. It is located in the center of Inverness. When you open the door, you will see the Loch Ness. The hotel consists of several houses. We stayed at Riverside. The room was spacious and the view was beautiful. The red sunset was so beautiful. The faucet in the bathroom was old, and the hot and cold water faucets were separated, which was very retro. The hotel's own brewery next door is worth experiencing. Breakfast was in another building. The dining environment was beautiful, but the variety was relatively small and not very rich.
On the northern route of NC500
If you go in the clockwise direction, you can rest without going in Thurso.
Dinner is best booked in advance.
Because they only have fixed-time dinner options.
JJayantguptaThe hotel provided a very pleasant stay, with staff who were consistently helpful and courteous.
Access to the high street is more convenient by car, as walking with a child may not be practical.
Ample parking is available, and housekeeping services are provided daily.
The breakfast offering was good, with a wide selection for non-vegetarian guests. However, vegetarian options were limited.
Guests have complimentary access to the swimming pool and fitness center, which is a valuable amenity.
Overall, I would recommend this hotel to guests who are comfortable with a 30–40 minute walk to the high street or plan to travel by car.
KFC is imprint of hotel
Arnold rental is 7 min walk.
Shopping center 20- 30 mins
GGuest UserThe hotel is looking and feeling very tired and dated and in serious need of upgrading. They’re charging 2025 prices for 1980 standard services. They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings. There was serious problem with running hot water in the room as well as in the showers in the spa. I overheard many guests complaining about no hot water in their rooms at reception.
Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread! Fort William boasts artisan bakery’s so no excuse there. During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table. When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable. Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard. We were not encouraged to dine in the hotel at all.
The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.
Positives: the room was clean although all views from most rooms do not look out onto anything nice. Temperature of the pool, steam room and jacuzzi excellent. The lounge bar appeared to have the best atmosphere and felt like a highland hotel.
Would I recommend this hotel? Definitely not!
Would I stay there again? Definitely not!
GGuest UserReally great Hotel. Cheapest around as well so don’t really get when people book cheap hotels and complain that it’s not 5* 😂. Location is amazing. The Loch is beautiful. Staff are really nice. Rooms have everything you need and are quite spacious. Food is really good although a wee bit expensive but still good sized portions.
KK T Richard TanStayed here recently when i was touring Scotland. A very nice hotel. Location quite far from Inverness city centre. There is no expressway to and from this hotel at the airport. So the drive can be slow due to the small roads.
The close proximity to the airport does not present any aircraft noise problem. But I could hear my neighbour's hair dryer.
I like the size of the room and the bathroom. Larger than most hotels. I particularly like the walkin shower as my wife and I can't climb in and out of bath tubs.
The breakfast was great even though the variety of choices may not be as large as other Marriott brands of hotels. Fried eggs need to be ordered. The sunnyside up was the best i have eaten.
The staff were all wonderfully friendly and helpful.
You must register your car to avoid being charged. But I am sure with the many talents in the entire Marriott group, I am sure they can think of a better way to manage the parking system without their customers complaining on Internet.
Overall my wife and I enjoyed our stay.
GGuest UserCheck in deadline is 10:30pm, but received multiple phone call of asking arrival time at 10pm even after telling them I am just 3 minutes away and driving during the first phone call. Apparently they just want to off work earlier. Not recommended if you plan to arrive at late night.
FFrans BangkokThe hotel has seen better days and could do with attention to details, especially the public areas.
The rooms however, were clean and organised. Reception staff was very friendly as was one of the restaurant staff.
The hotel looks like 25 years ago and hasn’t been updated since. The outside of the hotel doesn’t look inviting, rather scruffy. It also appears to cater for tour groups. Breakfast was ok, but again a bit of modernisation wouldn’t go amiss.
A 10:00 am check out time is too early and should be considered when booking this hotel.
GGuest UserWe stayed at 5 star Dornoch Station on. B & B basis for 1 night. The room was good the receptionist and bar staff were all good. However, the breakfast was horrendous. Totally shambolic, we were served Luke warm coffee from a flask, my wife ordered porridge with honey only, without the accompanying raspberry compote and almonds. After a long wait a full porridge with everything was delivered - which my wife didn’t want and couldn’t eat. I ordered a poached egg on toast which looked good when it finally arrived. First bite I had to spit out onto the plate. Full of egg shell, not just an odd piece, but a mouthful of them. We were offered replacements, which we politely declined and immediately checked out of the hotel to find somewhere else decent to have breakfast. This is the first time I’ve ever experienced this issue - very dissapointing and not acceptable from a so-called 5 star establishment.
GGuest UserMy Mum and I stayed here for a night, we wanted something special and we had a lovely experience! This hotel may be old but I felt that was part of the charm, especially because you can pick up a paper at the desk which tells you all about the history of it (including how Mae West had a room there!).
The man at reception was lovely, as were the bar staff, and we had a great sleep in a cozy, nicely themed room with a great bathtub. My Mum especially appreciated the Bible being left in the bedside table as well. That may have been done by a guest but it was nice that the staff left it there nonetheless in case somebody wanted to read it. There were a number of little touches like that, and we had a garden view which was lovely.
Also the breakfast was included in our booking, and well worth it! I'd recommend this stay for anyone looking to have a nice night in the Scottish countryside!
SScott_SCWThe room is spacious and there is an electric heater to keep it from getting cold. Attic-style dome windows are very novel. The breakfast was rich and delicious. You must make a reservation for dining in the restaurant, otherwise you will have to wait for a long time. The service is very enthusiastic. The hotel has no laundry service, no slippers, and a hair dryer. The parking lot is large, the hotel has beautiful scenery, and there is a swimming pool.
GGuest UserThe hotel is definitely not a 4 star. Top range 3 star at best. The room was clean. It was advertised as a king sized bed, however putting 2 single beds together is very misleading.
The Italian restaurant, the staff are nice but the service is very very slow. Took me an hour to get food. The location is ideal. The sports centre is good and spacious. The pool is good fun. The gym needs a complete modernisation program. Not enough equipment and in a very small room. The sports centre could utiltse space more effectively and have a state of the art gym in the other bigger rooms. It would be used well, however this is sadly not the case. I will return and use this hotel in the future. The price is not cheep and if your expecting Hilton quality then this is not the hotel for you.
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