The hotel was located a 2 minute walk from the airport bus stop. It was also close to tram stops and a don quijote across the road. The room was a little small but we managed to make space for 2 large suitcases by moving things around. There is also a massage chair in the room which was a random nice touch. I really recommend the breakfast as there was an all fish option which is great if you're muslim and only eat halal. It gave us the opportunity to try something traditional that I would not have been able to before. Freshly made bonito flakes too! The hotel also has a luggage disposal service as my suitcase broke on the way there, it costed 3300 yen. It was a convenient, clean and safe stay :)
This hotel is located on a hillside, offering views of Sakurajima volcano and a partial sea view. (I stayed for 4 nights, but they gave me a room on the lowest 6th floor. I had hoped to pay more for a better view, but from the 6th floor, you can barely see the sea. I noticed that higher floors with the same room type were occupied by locals, which is something I've encountered at other Japanese hotels as well. I usually stay at one hotel for a minimum of three to four days, sometimes even a week, but it seems I never receive any 'special treatment'. I hope Trip.com can address this.) The hotel's breakfast is incredibly rich and varied, which is rare for hotels of this caliber post-pandemic, and the ingredients are fresh. You don't even need to leave the hotel for anything – there's a convenience store, hot springs, massage services, a flower shop, restaurants, and a free shuttle bus to and from Kagoshima city center. Even taking a taxi to the aquarium or Sengan-en costs less than 2000 yen. Overall, it's a very comfortable, convenient, and versatile place to relax. I would choose this hotel again on my next trip to Kagoshima, even though the floor issue made me a bit unhappy 😠 (All photos are scenes from inside the hotel).
This hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
Good location,within walking distance to jet foil port to Yakushima. Not far from bus stop from Kagoshima airport.
Very nice service from Hotel staffs, we came early(10am) and left our bags at the hotel, at check in time (3pm) they’ve already brought all our bags to the room.
Standard size of Japanese hotel with all amenities you need.
Comfy bed.
Extremely satisfied with this hotel! It's super convenient, just a one-minute walk from the Shinkansen station. No need to drag your luggage far!
I booked a double room in the North Tower, which was perfect for one person, and the space was decent.
They replaced towels, slippers, and coffee daily.
My booking included breakfast, and you could choose between Japanese and Western options. The Japanese breakfast even had Kagoshima Kurobuta pork hotpot, which was so filling I didn't need to eat again, allowing me to try more things later!
I preferred the Western breakfast; the coffee was good, and the toast was delicious. I ended up having Western breakfast two days in a row, and they also offered takeaway coffee packets and waffles, which was a nice touch!
I'll definitely stay here again when I go to Kagoshima and will recommend it to my friends!
They changed my room on Christmas day and I ended up somewhere right under a staircase and the whole night I could hear people walking down and up. Didn't sleep at all. But the staff is wonderful and the onsen is the best
A new hotel with excellent location. It’s just next to the shopping streets with lots of restaurants & souvenir shops. Got amenities such as bath salt, tea bags, drip coffee & cleansing oil/ lotion at hotel lobby for you to pick up. The restaurant where you take breakfast commands a stunning panoramic view. Will stay here again.
I'd highly recommend this hotel to friends. The staff are polite and welcoming, and it's incredibly convenient for both shopping and sightseeing. If you're like me and enjoy a good walk, many attractions are within walking distance, such as Shiroyama Observatory, the aquarium, and the ferry terminal for Sakurajima. For shopping, Yamakataya department store is right next door.
The room was decent, not too small. We could fit two suitcases by moving the table. The volcano view was absolutely stunning; we even saw an eruption on our first day, making the observatory mountain feel unnecessary. Breakfast was also very rich and plentiful.
The room is genuinely cozy, sparkling clean, and feels like a new apartment. It's about a 7-8 minute walk from Tenmonkan. The street downstairs is lined with nightclubs, so it's probably best not to return too late. There's a 7-Eleven downstairs and a local supermarket diagonally opposite, offering all sorts of fresh meat and vegetables. It was perfect for us to buy ingredients and use the room's kitchenware for a satisfying yakiniku or shabu-shabu meal. The local wagyu and kurobuta pork were incredibly fragrant and absolutely delicious! Check-in and check-out are fully self-service, which has its pros and cons. The advantage is the peace, quiet, and freedom it offers. However, the downside is that if it's raining and you need help calling a taxi, there's no staff member available to assist you. A taxi ride to Kagoshima-Chuo Station costs about 1000 yen. I would definitely choose to stay here again if I have the opportunity.
Very Good
98 reviews
8.9/10
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9,2/10
Great
ええりぽんI used this hotel for a short trip with my husband after work (we wanted to go to Kirishima Shrine)!
First, we were given a welcome drink of sweet potato shochu and tea, typical of Kagoshima, and everyone was having a good time. I also had some tea, and the staff were very polite and I felt that they were proud of the hotel. ^_^
First, we went to the family bath, and it was a very relaxing space where we could relax.
There was a coffee meal set, and I had never made my own coffee, but I was able to spend a relaxing time enjoying delicious coffee! The wonderful tools make it a picture. ♪
The large public bath was also okay. I went there thinking it would be just normal and clean, but it was very Japanese and stylish, and had a different atmosphere from the hotel's front desk and rooms, and it was very nice! There were several types of amenities to choose from, such as shampoo, and I thought, wow! I wanted to try this! I was happy.
My husband is tall. I wrote that in the comments section, and they prepared loungewear in a larger size for us, and we had a much more enjoyable time than we expected!
My husband doesn't go to hot springs very often, but
it was so good that I forced him to go, and he was so happy too! (*Ü*)♡
I'm really glad we were able to make some good memories♪
PPangpangnuomituanI'd highly recommend this hotel to friends. The staff are polite and welcoming, and it's incredibly convenient for both shopping and sightseeing. If you're like me and enjoy a good walk, many attractions are within walking distance, such as Shiroyama Observatory, the aquarium, and the ferry terminal for Sakurajima. For shopping, Yamakataya department store is right next door.
SShalajiangfanqiejiangThe river view room has a beautiful scenery, with an extremely clear blue-green river outside the window. Breakfast and dinner are fresh local ingredients, mainly fish. There is a bus stop at the door: Ohara Town.
GGuest UserIt had a hot spring, and the rooms had been renovated and were very clean. The food buffet was also very delicious.
I would like to use it again when I go to Yakushima.
GGuest UserThe location may be inconvenient,
but it's a great place for healing purposes.
The food is delicious and the view is amazing.
There are many stars in the evening, and in the summer, you can enjoy the pool, which seems even better. The hot springs in the hotel are free, and when there aren't many people,
I was alone and took a picture of the bath.
It felt like a private bath because I could enjoy it alone.
The hot springs while looking at the sea were the best.
The hot springs are open from 5 AM to 12 AM.
I'm so happy that they operate.
And most of all, the staff were really kind.
I was impressed that they greeted me from the time I arrived at the hotel until I left.
Aa350ryomaThis hotel's location is super convenient, right in the heart of the Tenmonkan area, with the tram stop directly in front. It's walking distance to the bustling downtown and plenty of restaurants, so exploring and dining out was a breeze. The hotel and rooms felt new and clean, making for a very comfortable stay. The artificial carbonated hot spring in the public bath was fantastic for soothing away travel fatigue. I especially enjoyed the breakfast on the top floor, with amazing views of Sakurajima while savoring dishes made with local ingredients. The staff were also very attentive and polite. Overall, I'd say this is a highly satisfying hotel.
TTuixiuyubeirenyuanI highly recommend this hotel when visiting Kagoshima – it's incredibly convenient! They have a delicious local pork hotpot right in the hotel (reservations recommended, portions are small). After dinner, you can head to the supermarket next door for a stroll and find a fantastic selection of strawberries. Afterwards, just pop up to the 5th floor for a relaxing hot spring bath.
There's a tram stop right outside the hotel, but for places like the aquarium and Sakurajima ferry terminal, it's a bit more convenient to take a taxi (around 1,000 yen, very close).
On the day we left, the sun finally came out, and we got to enjoy a beautiful view of Sakurajima right from our room!
SSifengyuanjiademaoxinxin㵘㵘Extremely satisfied with this hotel! It's super convenient, just a one-minute walk from the Shinkansen station. No need to drag your luggage far!
I booked a double room in the North Tower, which was perfect for one person, and the space was decent.
They replaced towels, slippers, and coffee daily.
My booking included breakfast, and you could choose between Japanese and Western options. The Japanese breakfast even had Kagoshima Kurobuta pork hotpot, which was so filling I didn't need to eat again, allowing me to try more things later!
I preferred the Western breakfast; the coffee was good, and the toast was delicious. I ended up having Western breakfast two days in a row, and they also offered takeaway coffee packets and waffles, which was a nice touch!
I'll definitely stay here again when I go to Kagoshima and will recommend it to my friends!
CCasper WongHot spring hotel in an area renowned for its hot springs. I deliberately chose the Japanese tatami-style to experience more of the local culture. As you can see from the photos, the view from my room was really nice! I also like the fact that both dinner and breakfast were included, as there isn't much around. Very comfortable stay overall, but mind you - the smell of sulphur (possibly?) from the hot springs is always there!
GGuest UserAs for cleanliness, the hotel is still new, so the room was very clean. One thing that bothered me was, was it a mistake by the cleaning staff? There were tea bags on the shelf in the room, but there was one tea bag on the shelf above it, which was neatly propped up. Are there two per room...?
The location is a bit of a walk from Yanigawa (about an 8-minute walk), but it might be good for multiple people! The location is not complicated, so you can find it easily. However, since it is outside the downtown area, there is nothing around...just another hotel or a ******** parlor! It is a bit dark, so it might be a bit scary for a woman to walk there alone. There is no convenience store nearby, so be careful!
The necessary facilities and amenities are available. There were separate pajamas for top and bottom. The bath was a type without a bathtub.
In terms of service, I had booked a single non-smoking room, but they upgraded me to a double room because there was a vacancy ^ ^
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