This was our first trip to Japan and our very first ryokan experience, and we absolutely loved it! My husband and I were completely captivated by the atmosphere, the beautiful natural surroundings, the yukata, the exquisite kaiseki dinner, and of course, the relaxing hot springs. We spent two wonderful and incredibly relaxing days there.
A small tip: I recommend bringing some snacks or familiar food with you, as the ryokan cuisine might not be to everyone's taste.
I really liked the Comfort Hotel. Great location, easy access from maebashi train station and quick walk to shopping areas. The room was just what we needed with helpful amenities. Staff are lovely and helpful. Would recommend for a short stay.
We had a very good overall experience at this onsen hotel. The atmosphere was relaxing, and we enjoyed our stay very much.
We especially appreciated having an English-speaking staff member available — it made communication much easier and helped us feel more comfortable during our visit.
Rooms were small and tight for a couple. Location was great with the rail station just next door. Eateries were easy to find and there is a mall. Super convenient if you need anything. Overall we had a great stay
The staff is very nice and have a good arrangement of the room. The room is clean and spacious. And we can enjoy the onsen with a good view of whole Maehashi city. Can enjoy the manga after onsen. The food of restaurant is also delicious.
The hotel is not far from the station, about a five-minute drive away. Near the hotel is Tianyi Art Museum whose owner is an artist of traditional Shakuhachi musical instruments. The decoration and details of the hotel are very artistic. Inadvertently found a hotel with a local traditional culture atmosphere. You need to make an appointment if you have a private soup, and you can see the outdoor scenery. Public soups for men and women are separated and served 24 hours a day. The breakfast is delicious and authentic with local specialties. The dinner will provide musical instrument performance and experience. Interesting.
The view was amazing, surrounded by nature, and the rooms were spacious and quiet—it was wonderful.
The food was also very varied and satisfying.
The seafood was especially delicious, and it went down a treat with the alcohol (lol).
The staff were all very friendly, and when I was trying to take a photo from the hallway with Mt. Asama in the background, a staff member called out to me and took the photo for me on his smartphone, making it a pleasant and memorable trip. 🙏
If you stay at Prince, you can go to Manza Plateau to soak in hot springs. There is plenty of sulfur. I highly recommend it. But I suggest you bring your own food. There are no convenience stores around. The room is quite big but it is very old. It is basically very good.
May not come again. The hotel rate is considered pricey because the service did not meet that price standard. We booked a private onsen and found out there is limit number of times you can use onsen. In fact, only 1 person used once at night and in the morning. When we used in the morning, the water is as low as below knee height. After calling the front desk several times, there is still no onsen water. Food is simple, like those we can find in local food restaurant.
Very Good
198 reviews
8.8/10
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Great
GGuest UserI stayed at this onsen hostel and had a pleasant experience. The location is excellent—very convenient for exploring the area. The staff spoke English, which made communication smooth, and the place had a nice mix of Japanese and Western atmosphere. Everything was clean and comfortable. That said, I was hoping for a more traditional, authentic onsen experience. Still, it’s a great option for travelers looking for comfort and accessibility.
GGuest UserThe location is great, right in front of the Yubatake. The room is quite old, so the toilet, bath, and sink are small, but the steak and tempura for dinner were delicious. I didn't know there was a last shuttle bus from the parking lot, so I arrived after the last one had left, but they arranged an extra bus and got me to the hotel safely. Next time, I'd like to arrive a little earlier and explore Kusatsu.
GGuest UserRoom & vibes
Stayed in a traditional tatami room and it was so Japanese in the best way – futon, tatami smell, the whole ryokan fantasy.
Super cosy, perfect if you’re here to soak, chill, and live your best onsen‑town main‑character life.
Buildings & facilities
Hotel has three blocks, all connected via the main building, so you’ll always pass through it anyway.
Most of the good stuff – hot springs, buffet etc. – is in the Annex building where I stayed, so it was really convenient, just no Yubatake view (that’s only for the main building rooms).
Location & mini shopping zone
They literally have their own shopping area on the first floor of the main building, right by Yubatake and the hot spring street, so you can roll out of the hotel in yukata and start browsing.
Super easy to snack, shop, then hop back into the onsen without feeling like you “went out”.
Transport & walking in snow
There’s a shuttle bus to the nearest public transport stop, so luggage days are easy.
You can walk it in under 10 minutes, but in snow season the road gets icy and crazy slippery, so honestly not recommended unless you trust your shoes (and your balance).
Staff & service energy
Hotel staff are amazing – super friendly and actually proactive.
Besides Japanese and English, some staff speak Mandarin and will just switch to it to help you out, and they’ll even offer to take photos for you before you have the chance to ask, which is perfect for solo or shy travellers.
GGuest UserWonderful experience! Staff were excellent and the perk of having an on site lounge for snacks and drinks was a bonus.
Hotel could explain the request for wearing the provided “room wear” for those unfamiliar with the practice. Once I understood the request it was fun to wander around in the provided clothing!
GGuest UserMay not come again. The hotel rate is considered pricey because the service did not meet that price standard. We booked a private onsen and found out there is limit number of times you can use onsen. In fact, only 1 person used once at night and in the morning. When we used in the morning, the water is as low as below knee height. After calling the front desk several times, there is still no onsen water. Food is simple, like those we can find in local food restaurant.
GGuest UserThe hotel has very clean Japanese-style rooms. It's annoying to meet people living next door, open and close doors, or pull suitcases. It's impossible to sleep at all.
GGuest UserThe view was amazing, surrounded by nature, and the rooms were spacious and quiet—it was wonderful.
The food was also very varied and satisfying.
The seafood was especially delicious, and it went down a treat with the alcohol (lol).
The staff were all very friendly, and when I was trying to take a photo from the hallway with Mt. Asama in the background, a staff member called out to me and took the photo for me on his smartphone, making it a pleasant and memorable trip. 🙏
MMacauBikeFanThis hotel service is very in place. Because the road on the mountain is iced, it is impossible to ride forward. There are more than ten kilometers to the hotel and it has begun to go dark. I have to withdraw to the convenience store near the foot of the mountain and call the hotel for help. There is an English-speaking waiter. When the clerk is asked to explain the location to them, Send a car to pick us up at the hotel immediately, and although it was already more than 8 pm when we arrived at the hotel, we still prepared dinner for us! Check out the next day and send us back to facilitate super business pick-up. This kind of hospitality, I will definitely come back next time!
AAnonymous UserStayed there for 2 nights as a solo traveller. Most staff couldn't speak English but tried their best to communicate via translator apps and provided excellent service. Breakfast & dinner were served in the common rooms at Level 2, and the spread was different for each day. Food was pretty decent and very generous servings. Access to the public baths & rooftop onsens are limited by timings, staff will inform you at check in. Location is excellent, very near to the Ikaho bus stop that has the buses to Shibukawa JR station. Note it is on a very steep slope so you will have difficulties if travelling with heavy suitcases. Generally a very pleasant stay, and was very warmed by the heartfelt service.
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