Hotel is in principle good but not worth the price. The room is quite simple, the minibar is empty, the chute is not available. TV without smart TV. Of the pluses : view from the window and quality and clean bed linen. Cleaning is medium. The kitchen is good, for breakfast it is possible to drink champagne.
A firm four, but the price of 20 thousand per night is not justified.
The hotel is located on the Baltic Sea coast, opposite the city's sandy beach and Marine Boulevard. The Central Park of Culture and Recreation, Yantar Hall, and the Marine Exhibition Center are located a 20-minute walk from the hotel. The train station is 900 metres away, and Khrabrovo Airport is 42 km away.
The hotel has 32 rooms of Standard, Junior Suite and Suite categories, which offer amazing views of the sea and the green streets of Svetlogorsk. All rooms of the hotel are furnished with designer Italian high-comfort furniture, equipped with air conditioning with a microclimate control system, electronic locks, a mini-bar, a safe, a TV with cable channels, and an international direct dial telephone. In the bathroom there is a hairdryer, bathrobe and slippers, cosmetics, bath accessories. Rooms for people with disabilities are available.
On the second floor of the hotel there is a Grand Palace restaurant with fine cuisine, local specialties and an exclusive wine list. The restaurant offers stunning views of the coast. On the 1st floor there is a pizzeria "Mario" and a 24-hour lobby bar. Room service is available 24 hours a day upon request.
The hotel offers an outdoor swimming pool in summer with a relaxation area and sun loungers, a wellness center with an indoor pool with hydromassage and sauna, a gym, and a karaoke bar. For younger guests, the pizzeria has a children's room with a professional animator, where master classes and creative classes are held. Wi-Fi is available throughout the property. There is a private secured parking.
Please note that at the moment the reconstruction of the coastline is being carried out in Svetlogorsk to create even more comfortable conditions for vacationers on the coast. The reconstruction will last until the end of 2024.
We would like to warn you that there may be work and movement of equipment along the embankment near the hotel. The embankment is closed to the public around the clock.
We apologize in advance for any inconvenience and do our best to ensure...
A stunning hotel that is impressive from the entrance! The staff are very obstructive and polite. The room is chic - it has thought everything up to the tiny things. Even there is a fumigator with plates and a sheet of paper with an envelope and a pen) Next to the hotel there are many attractions of Zelenograd, to the sea go in a hurry of minutes 12-15. Excellent view from the balcony, On the 3rd floor there is a tea terrace with a wonderful view to the water-proof tower. In general, the level of service, the situation inside the hotel and in the room at the height. I will be happy to come back here when I am in Zelenograd! 🥰
I'm putting 5 stars because when you choose a hotel, I'm focused on the ratings other users have. The hotel is good, clean, spacious room, good location. There is a cafe nearby where you can have a delicious lunch. Its 3 stars justify 100%. In terms of price quality everything is very even super.
The MORE DISTORY was waiting for us in the morning, at how many we initially booked this hotel with breakfast and when we were inhabited, we were asked to choose breakfast that we would eat for hot and at what time to serve breakfast (how many guests are not very many, Every guest chooses hot dishes on its own). Cold snacks in a sufficient range of very beautifully served tables and a pleasant atmosphere with panoramic windows. But when leaving the restaurant we were offered to pay for breakfast. We were very surprised by this, the account of 3000 rubles and no one warned that breakfast in our value is not included, but the more its value. The problem is not 3000 rubles, namely in the settlement of this issue and bringing this information to the guests. At the check-in at the settlement we did not inform that when we registered breakfast was not included in the cost and cost of breakfast, but simply handed over a form for the choice of hot meal.
With aggression, the staff tried to just pull out of us 3000 rubles for this breakfast, I do not try to understand and understand this situation. It would be enough to apologize for the misunderstanding and the issue would be resolved, but it was this situation that left a great negative impression of this hotel. I hope the Madame L hotel management will take all possible measures to avoid repeating such situations in the future . On the recommendation of the hotel itself I really liked to advise you to stay there when visiting Svetlogorsk. But be careful and always ask clarifying questions about the value and what is included in your reservation in order not to repeat such situations. It was also unpleasant to realize that the staff did not provide any compliment on the birthday and celebration of it in this hotel, although it was repeatedly announced that we had come there for that. In the previous and subsequent hotels before and after the birthday, the staff of the hotel gave a compliment, and here even an elementary piece of cake regretted. The biggest disappointment of all those hotels who visited this trip was left of this hotel. The hotel room was also not prepared for check-in, although it was said that it was cleaned and prepared for the settlement. There was a large layer of dust on the closet, just like on the luster that hangs right over the bed, dust was also found on the air conditioner and in hard-to-reach places where the staff clearly washed very and very rarely. On our comments from these findings, the staff at the respiratory said they would send the cleaner. But after walking into the room we also found that no one had come in and no one washed. After that we turned to the receptacle again and only this time the staff came and removed the dust. Some staff at the hotel are very friendly, but the second is very dissatisfied and this is not satisfaction sending to the guests. When visiting the SPA, there was a limited number of dresses and towels when we asked to bring, we were told - you have little dresses you are now and so in them, although part of us that was at this moment in the hama and sauna we were without dresses as they were There was no bathing equipment on the counter.
The main choice of this Madame L hotel is the presence of SPA. There is a sauna of Hamam bought. A very pleasant boutique hotel with a friendly staff. The room is quite interesting we lived in an old block where the walls are in the style of the loft. Very successfully located, as is the whole city in the pine ber.
Идеальное месторасположение, в номерах тепло, утром нежные колокольчики будяд от кирхи. Завтраки идеальные, на все виды вкуса, и чашки кофя правильного размера. Обязательно приеду туда с детьми. На фото с мурариума.
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