This is one of the most upscale hotels in Samarkand. The staff are incredibly attentive and meticulous, and the food is also excellent. The hotel also features a lovely garden where you can dine, making for a truly wonderful experience.
Great hotel with understated elegance and a real touch of luxury. On my recent trip to Uzbekistan, I stayed in several different affordable hotels and guest houses, Hotel Caravan Serail was by far the best one. The cost per night was a little higher than the other places that I stayed but boy what a difference a few extra euros made! The room was super clean and elegant. The bed is very comfortable. Everything was very well maintained. The staff too were excellent, there was a slight mixup with my room initially, but it was dealt with very quickly and professionally. I would highly recommend this hotel as a great option for an affordable place to stay and if I ever visit Samarkand again, I would definitely book this hotel without hesitation. I only stayed one night but wish I had been longer. Oh, the breakfast is pretty good too!
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.
It's a cozy hotel that makes you feel the central Tashkent of the Silk Road.
I recommend the atmosphere beyond expectations than I thought.
It's a superb view of the rooftop terrace.
The friendly and beautiful smile of the staff is also the best.
It is a hotel I would definitely like to find again.
The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
Отель - небольшой. Находится практически в центре. До основных достопримечательностей Самарканда (Регистан, Сиаб, Шохи-Занда, Гур Эмир, Биби-Ханум) на такси минут 10 и 15-25 тыс сум, в зависимости от времени. Рядом в соседней двери - хорошая самса (популярное место, местные часто сюда наведываются). В шаговой доступности много магазинов и ресторанов. Минусы - отсутствие холодильника в номере, маленькая душевая, очень простой завтрак. Из плюсов - персонал всегда старался помочь, на ТВ кроме многих русских каналов есть также YouTube (не часто встретишь). Разрешили бесплатно поздний выезд (в 17 вместо 12). Отель - в целом рекомендую, за свои деньги - отлично.
There's absolutely nothing to fault!
It was super clean, had more than enough amenities, the staff were friendly, and the breakfast was delicious!!
I didn't use the amenities, but I was impressed with the cotton pads, cotton swabs, and shower caps they had available. 🥹
They also had delicious tea in the room, and even mineral water to make tea! It was amazing.
I was so grateful that they stored my backpack after I checked out.
I almost wished I'd stayed a little longer.
If I come to Samarkand again, I'll definitely stay here!!
This is a very popular hotel, with a unique decoration style. There are only 8 rooms on each floor. The breakfast is not much but fresh, the environment and service are also very good. The hotel has parking spaces but not many. It is a ten-minute walk from Registan Square. The restaurant staff upstairs is also very enthusiastic. He likes Chinese friends very much and has added WeChat, saying that he wants to visit China. The price in the off-season is about 1,000, which is acceptable, after all, there are few rooms.
did not expect its location is in a newly developped area with very few buildings around.
Great
55 reviews
9.1/10
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9.1/10
Great
GGuest UserWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
RRamonLocation: excellent! It is in the same building complex as the Art Gallery Happy Bird, mentioned in Tripadvisor. Registan is about 300 m away, so after dinner I would walk there to see the illumination.
My room had 2 twin beds, was rather small but comfortable. Upon opening the windows, a cool breeze entered the room. Wi-fi was reliable and there was a water boiler for tea.
Breakfast was abundant and good. The cook, Dishoda, would make me an omelette every morning. In the same building there are restaurants and fast food/ice cream joints.
On my last day I took the train to Khiva, which departs at 11:46. The hotel allowed me to stay in the TV room, with wifi access, water and toilet facilities, for 10 hours after check out. I recommend Hotel Dyor.
GGuest UserThis is absolutely stunning! A very stylish hostel, decorated with great taste. We had a private room. I work in the cultural sector, at a museum, and I felt like I was among like-minded people who understand and appreciate the past, retro style. Vintage furniture, a lampshade, a table made from a sewing machine, nightstands made from radios, a floor mirror. All this in the heart of the tourist district, next to the Bibi Khanum Mosque. A lovely breakfast in the lovely courtyard. If I go back to Samarkand, I'll definitely go there!
MMladenowskiWe were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
KKevin-SchmidtReally enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!
MMatt’s TravelsGreat hotel with understated elegance and a real touch of luxury. On my recent trip to Uzbekistan, I stayed in several different affordable hotels and guest houses, Hotel Caravan Serail was by far the best one. The cost per night was a little higher than the other places that I stayed but boy what a difference a few extra euros made! The room was super clean and elegant. The bed is very comfortable. Everything was very well maintained. The staff too were excellent, there was a slight mixup with my room initially, but it was dealt with very quickly and professionally. I would highly recommend this hotel as a great option for an affordable place to stay and if I ever visit Samarkand again, I would definitely book this hotel without hesitation. I only stayed one night but wish I had been longer. Oh, the breakfast is pretty good too!
ООлеся Ш.The room itself is like in the hotel photo, very spacious, beautiful, high ceilings. The bathroom is clean, small, but quite comfortable. Huge bed 2x2m. There is air conditioning, hair dryer works. Of the minuses - the windows overlook the road, and the roads in Samarkand (maybe specifically in this area) are very, very loud, there is an endless stream of cars that never stop honking. It's okay at night, but in the morning even with the window closed you won't sleep for long - if that's important to anyone. Well, and the entrance to the hotel is through the catering hall, but this is probably not so important. Breakfast is there, in the catering hall - continental.
GGuest UserThe location is simply top for the money. 5-10 minutes at a leisurely pace from Registan.
Responsive staff.
Our room was on the first floor, we were afraid that it would be noisy, but no - everything is quiet and calm, we slept well.
We definitely recommend the hotel.
Thank you very much for your hospitality!
CCameo19Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.
KKeaihouziThe hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
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