Family Hotels in Bicol, Philippines

Perfect location, very comfortable We checked out early and there was no water in the shower, also our room has electric kettle but other room has none. No teaspoon, if we want to make coffee. Otherwise it’s all good.

A great place to stay for visiting mayon volcano. Rooms with mayon view is nice, staffs are friendly, location is very convenient, near sm. Breakfast is not really nice though compare to other hotels with this price, also the swimming pool is small and has no view, its boring to swim there, and I booked the atv through hotel then I found out that klook is 50% cheaper than the hotel price, so booking atv there is not recommended. Overall, its a good hotel to stay, but not a good hotel if your expecting nice breakfast and activities.

2 days of uma experience was awesome. Customer service is on point. The staff were professional and courteous. They also offered complimentaries which delighted us. The facilities are also user friendly and the place is good for a toddler to walk around. Very good experience and will likely book in the near future.

If you're looking for a volcano view from your room's balcony and aren't too particular about quality, this place is a good choice, though it's already considered the best hotel in the area. Check-in is strictly at 2 PM; no early check-in, but you can store your luggage. Our corner room was quieter and had a better view. The hot water takes a very, very long time to come on. The bedding and mattress weren't very comfortable, and the bed felt quite small. For the price, the cleanliness is just average, comparable to a budget or mid-range guesthouse in China.

Very accessible and convenient location. Malls and terminal are just walking distance. There's no Grab services though, just the local transportation service liken to Grab. As expected for Sogo Hotels, hotel staffs are courteous, not all but most of them. Thank you.

We had a good stay and the discounted price was an amazing value for money. The room was very spacious and with few sharp corners it was great to let our 1-year old baby run around the room. Breakfast and general helpfulness of the staff was excellent. The swimming pool area could be improved slightly, the paving around the pool was very slippery when wet.

This is my second time with them as its very closed to where my business need todo, the hotel is much better improvement they have a wide stairs no elevator had a firm nice comfortable bed with sift pillow and a heavy blanket, nice good size room although the bathroom is a bit smaller they have a hot water in the shower, kettle to make a hot water for coffee or tea, the bath soft and shampoo is empty. The just behind the gaisano mall and pacific mall very convenient walking distance to sm mall as well. I would stay there again if I can return to legaspi.

The hotel isn't brand new, but it's clean and very comfortable. The rooms are spacious, the bed linen is spotless, and everything you need is provided, including pool towels. Yes, there's a canal or river nearby with a bit of a smell, but you couldn't smell it in the rooms or by the pool at all. It didn't bother us or cause any issues. The breakfasts are superb, highly recommend them – a great selection and everything is delicious. We also tried the buffet lunch and dinner, priced at 400 and 500 pesos respectively. It's Filipino cuisine and very tasty; we really enjoyed it. The hotel has its own parking, which came in handy as we rented a car. We also went for a foot massage at the spa, highly recommended at 600 pesos per hour. The staff are friendly and helped with everything. There's a free airport transfer service, just make sure to book in advance. Honestly, I don't understand the low ratings for this hotel. It's a decent place with good service.

One of the best customer service I have encountered, they have welcome fruits and pastries. It is located in an area where a lot of commercial establishments are built. This hotel ha as 3-floor gym so for those who are gym enthusiasts, this is a good hotel for you to choose. The hotel needs maintenance though, but every time their guests encounter challenges they immediately address it and change rooms or upgrade it. So accomodating. I would.be happy to book here again.

Such a great experience in this hotel. We stayed during the new years so our experience may have some difference to others. Love the place and ambiance of Spanish colonial architecture. We booked the family rooms with 10 pax each. Both rooms are wide and well designed. The other room located by the parking has some privacy concerns as it opens directly to the entrance drop off and its doors are not acoustically treated against noise. Location wise, the hotel is near the city center. You can either walk or ride a tricycle around town. The prices are really cheap for the ambiance you get. Sourcing food was our only issue especially breakfast or on the spot orders. They took time to be prepared. But then again, it was the holidays. Most cafes and restaurants nearby were closed so we adjusted to it. Staffs were really accommodating and friendly. Service feels more of a relaxing tone than a formal and strict one so we felt like at home just hanging around the compound. Highly recommended place especially for the cost.