We really love this hotel! The rooms are clean, the location is excellent and best of all, the service is top notch. Special mention to M' Eileen, Joe, Harold and Jae at the Club Lounge. They really took care of us when we were there.
First visit to Clark Hilton and our stay exceeded expectations in every way. Staff are all very courteous and professional - outstanding welcome and solicitous care throughout. All are great and special thanks to those who helped with luggage, taking photos and looking after us. We received a lovely free birthday cake and Mr Ed of the Olive Resto helped us with packing it as it was really too generous to eat in one go. Also receptionist Mariz very hospitable and made us feel really welcome explaining everything. Our room was upgraded to balcony view. It is a lovely restful place to spend time, with great views, food and a superb swimming pool with little casitas attached. Highly recommended - the best hotel in Clark we have visited so far.
Very pleasant experience, 5star experience for sure. You really get what you pay for and more. We were lucky enough to be given special and upgraded experience for free. We were given free access to the M Club Lounge, free snacks 24/7, dinner, cocktails, breakfast and even complementary coffee from the cafe on the GF and in room minibar. Breakfast at theGoji is also a must have. Everyone was so nice too! Very nice and kind people. The casino is on the same building. Definitely coming back here and hopefully we get the free upgrade of the day again!
We had a great stay! Our room was clean, beautiful and spacious. We super enjoyed the bath tub in the balcony. The staff are all very friendly, quick and accommodating. The gym is also surprisingly nice. And oh, we totally love the Japanese toilet!
We just have a few comments for improvement. The welcome drink should have an option to be delivered to the room. We were not able to get it, since the rain was pouring until the evening, and going out to the bar is not very convenient. Also, the elevator to the pool/gym smells funky. The basement parking is not giving 5 star hotel vibes. Lastly, it was not clear that the breakfast buffet is a semi-buffet only.
Overall, we definitley had an amazing stay.
Our staycation in the resort wasn't what we expected given that it is a high-end resort with pricey room rates. It was Christmas Season but the property lacked Christmas programs or activities to entertain guests and make the stay more festive. Food service is slow and it takes time to bring food orders to the guests' table. Also food orders are a bit pricey but taste and presentation are just average. The resort is not also friendly to senior citizens/PWDs as it has a lot of staircases.
On the other hand, I'd like to commend the excellent service, friendliness and attentiveness of staff from housekeeping to reception desk and concierge/security.
I had a wonderful stay at your hotel. The staff were amazing, very welcoming and helpful. The facilities are great, the bed was very comfortable, and the room itself was excellent. I also really enjoyed the swimming pool, which was very well maintained.
The only issue I faced was the presence of small cockroaches in the room. I believe this is something that can be solved , as everything else about my stay was truly enjoyable
Classical Italy inspired over the top decorations, lovely pool, spa, functional gym, quiet room, great location to visit mt samat war museum and casas filipinas de azucar, the food at breakfast was soso but the service was excellent. A car is recommended to reach the property, but bus also arrives at peace tower.
The room is fully equipped, the sleep is very comfortable, the hotel has a beautiful environment and the sun pool is great! Just a few steps from the resort, there are many places to eat around! Very fun! The water is also very clear!
Cchay angWe really love this hotel! The rooms are clean, the location is excellent and best of all, the service is top notch. Special mention to M' Eileen, Joe, Harold and Jae at the Club Lounge. They really took care of us when we were there.
AAhmed.AdawiI had a wonderful stay at your hotel. The staff were amazing, very welcoming and helpful. The facilities are great, the bed was very comfortable, and the room itself was excellent. I also really enjoyed the swimming pool, which was very well maintained.
The only issue I faced was the presence of small cockroaches in the room. I believe this is something that can be solved , as everything else about my stay was truly enjoyable
AAnonymous UserFirst visit to Clark Hilton and our stay exceeded expectations in every way. Staff are all very courteous and professional - outstanding welcome and solicitous care throughout. All are great and special thanks to those who helped with luggage, taking photos and looking after us. We received a lovely free birthday cake and Mr Ed of the Olive Resto helped us with packing it as it was really too generous to eat in one go. Also receptionist Mariz very hospitable and made us feel really welcome explaining everything. Our room was upgraded to balcony view. It is a lovely restful place to spend time, with great views, food and a superb swimming pool with little casitas attached. Highly recommended - the best hotel in Clark we have visited so far.
GGuest UserClassical Italy inspired over the top decorations, lovely pool, spa, functional gym, quiet room, great location to visit mt samat war museum and casas filipinas de azucar, the food at breakfast was soso but the service was excellent. A car is recommended to reach the property, but bus also arrives at peace tower.
AAnonymous UserVery pleasant experience, 5star experience for sure. You really get what you pay for and more. We were lucky enough to be given special and upgraded experience for free. We were given free access to the M Club Lounge, free snacks 24/7, dinner, cocktails, breakfast and even complementary coffee from the cafe on the GF and in room minibar. Breakfast at theGoji is also a must have. Everyone was so nice too! Very nice and kind people. The casino is on the same building. Definitely coming back here and hopefully we get the free upgrade of the day again!
AAnonymous UserWe had a great stay! Our room was clean, beautiful and spacious. We super enjoyed the bath tub in the balcony. The staff are all very friendly, quick and accommodating. The gym is also surprisingly nice. And oh, we totally love the Japanese toilet!
We just have a few comments for improvement. The welcome drink should have an option to be delivered to the room. We were not able to get it, since the rain was pouring until the evening, and going out to the bar is not very convenient. Also, the elevator to the pool/gym smells funky. The basement parking is not giving 5 star hotel vibes. Lastly, it was not clear that the breakfast buffet is a semi-buffet only.
Overall, we definitley had an amazing stay.
GGuest UserOur staycation in the resort wasn't what we expected given that it is a high-end resort with pricey room rates. It was Christmas Season but the property lacked Christmas programs or activities to entertain guests and make the stay more festive. Food service is slow and it takes time to bring food orders to the guests' table. Also food orders are a bit pricey but taste and presentation are just average. The resort is not also friendly to senior citizens/PWDs as it has a lot of staircases.
On the other hand, I'd like to commend the excellent service, friendliness and attentiveness of staff from housekeeping to reception desk and concierge/security.
GGuest UserThe room is fully equipped, the sleep is very comfortable, the hotel has a beautiful environment and the sun pool is great! Just a few steps from the resort, there are many places to eat around! Very fun! The water is also very clear!
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