SShi—yuanfangLet's start with the positives: First, the location is excellent. It's really convenient for getting to the train station, attractions, and shopping centers. Second, all the staff at the hotel are great, especially the room cleaners. They're incredibly responsive, always willing to help, and have the kindest demeanor. They were the only ones who genuinely smiled among all the hotel staff. After they finished cleaning, I thanked them, and the lady just smiled and said, 'You're welcome.' I'd gladly pay a premium for their service. Third, while the rooms aren't equipped with high-tech gadgets, they are clean and hygienic.
Now for the negatives: First, there was a middle-aged man standing near the hotel's drop-off point. I'm a woman in my sixties, and I arrived with my daughter and young grandson. This man stood about five paces away, didn't even glance our way, let alone help us with our luggage from the car. I honestly thought he was just a prop. Given the fantastic service from the cleaners, I was ready to give the hotel a perfect score. However, when I checked out, my daughter had already taken the child skiing. I was alone, pulling my suitcase, carrying a backpack, and a large bag of local specialties out of the hotel lobby. I happened to see him helping a young man with his luggage into the entrance. The young man had nothing but a camera in his hand. This man looked at me, then turned and walked out. I was speechless. I gave the hotel service a perfect score because I truly didn't want one bad apple to spoil the whole bunch.
Second, I booked a kids' room. It wasn't very big and had a small tent. The trade-off was that there was no sofa; you basically stepped straight from the door onto the bed. If your child isn't particularly fond of playing in tents, there's really no need to book a kids' room.
Third, the hotel breakfast seemed to offer Chinese, Western, and Mongolian options, but none of them were particularly good. The restaurant staff, however, were very nice.
Fourth, because the hotel didn't provide disposable combs, I mistakenly thought a comb my daughter had brought was a hotel amenity. When I checked out, I tidied up the room a bit, and there was a comb on the bathroom counter. Two days later, my daughter asked me for her comb, and that's when I realized it was hers. The hotel didn't call me during this time. When I called to ask, they said it would cost 18 yuan to ship it from Hohhot to Beijing, at my expense. Given the comb itself only cost 20 yuan, I decided to let it go. This incident completely extinguished any desire I had to stay at your hotel again.
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