1. The hotel location is fine. Near the town and nearby cafe. Nice.
2. The room have USB C charging port. Good for my Apple Iphone 16 power up. The lighting control of the room is simple and easy to manage.
3. Breakfast: Good, Much Choices.
4. Staff service: On June 1, I requested the duty staff at the lobby at 7:30 AM to arrange for my room cleaning, including towel replacement. Unfortunately, upon my return at 10:00 PM, the room had not been cleaned. As it was very late, I chose not to call for staff assistance and cleaned the room myself. This is an area where the hotel can improve its service reliability.
The room is on the top floor, a typical British attic renovation, with a very limited view, but other than that it's OK, especially the service in the restaurant is great. In the morning, because I was in a hurry, the lady in the restaurant helped me prepare some food temporarily, which was great, thank you
I stayed here probably for less than 6 hours for a business trip. I had close by that started at 330am. The bedroom was clean and comfortable. The bathroom also spotless with ample towels. I didn't get to sample breakfast or the staff too much due to my short stay. The parking was free. I would stay again.
Lovely hotel. Very friendly staff at breakfast. Poor food service from bar in evening. Preordered dinner for 19.10 - arrived at 19.40 after serving people who’d ordered later.
The staff were so friendly and welcoming, we arrived and rooms were spotless, everything we needed. Did have a little musty smell but it's an older building didn't spoil they stay. We ate in the lounge bar food was lovely staff again were great. We requested a quiet room and it was didn't hear a noise peaceful stay. There's a nature walk on the grounds it was nice of an evening to take a little stroll lovely surroundings I'd stay there again
An interesting place to stay as its an amazing building and will gave been some place back in its grand house days.
High ceilings everywhere. If you need a lift, don't go because there aren't any.
Food good, but limited menu choice.
Spa very good.
Easy to get to Stratford
Lovely hotel, fresh clean rooms. Very quiet location considering it is close to the main road. Breakfast buffet was good quality and wide selection.
Staff were friendly. Games room added extra fun with the stay.
We enjoy staying this hotel especially for the convenient location with parking space. Join the hotel membership, you will enjoy the exclusive reserved area in the restaurant for breakfast and fast check in/ check out queue.
Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
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Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
A beautiful hotel in a gorgeous location, with lovely Italian gardens and very accessible to all places. The Spa facilities were excellent. The breakfast choices were superb and catering for all requirements. The staff were friendly, polite and very helpful. We had an awesome stay. Thank you Welcombe Hotel .
1. The hotel location is fine. Near the town and nearby cafe. Nice. 2. The room have USB C charging port. Good for my Apple Iphone 16 power up. The lighting control of the room is simple and easy to manage. 3. Breakfast: Good, Much Choices. 4. Staff service: On June 1, I requested the duty staff at the lobby at 7:30 AM to arrange for my room cleaning, including towel replacement. Unfortunately, upon my return at 10:00 PM, the room had not been cleaned. As it was very late, I chose not to call for staff assistance and cleaned the room myself. This is an area where the hotel can improve its service reliability.
The hotel is ideally situated for a short trip to Stratford upon Avon. Just a short walk into the centre. The rooms are comfortable and the bed was large. Car parking is easy and plentiful. Not too expensive. On the downside (slightly) there is no lift. But only 2 floors. The staff that we dealt with were friendly and helpful. No issues required resolving. We didn’t use the leisure facilities.
Excellent location in the centre of town. The staff were friendly and attentive and the facilities at the hotel were very good. Rooms were very modern and clean and nice touches such as Nespresso machine and mini bar were great. Overall a lovely trip.
Our stay at the Double Tree Hilton was fantastic, lovely comfortable rooms with parking on site, The location was great and within easy walking distance into the town, The morning breakfast was lovely
I stayed here probably for less than 6 hours for a business trip. I had close by that started at 330am. The bedroom was clean and comfortable. The bathroom also spotless with ample towels. I didn't get to sample breakfast or the staff too much due to my short stay. The parking was free. I would stay again.
We enjoy staying this hotel especially for the convenient location with parking space. Join the hotel membership, you will enjoy the exclusive reserved area in the restaurant for breakfast and fast check in/ check out queue.
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