We had trouble accessing the internet on arrival and it took quuite awhile for their tech support to correct. We weren't alone but eventually we got access.
Coffee in the room is a challenge as only one day during our 5 night stay did we get regular coffee to brew in the room. The other days it was Nescafe decaf instant. The staff were very accommodating, the room was clean, and the pool was a welcome oasis after walking around all day.
Hotel near Centro Historico,Mexico City10% of visitors choose this area
TTheJinzaLife2023.09.24
Loved this hotel. Great location to be in Centro. Offered free coffee at the cafe and walking tour with our booking. Breakfast was great with lots of options. Service was perfect. Hotel was beautiful and little touches like the free bottled water fridge on each floor makes a huge difference in amenities. I would choose this hotel every time.
Only downside is having to book the airport shuttle 24 hours in advance but there’s no way to book it other than calling the hotel which is a hassle/burden for a lot of overseas travelers.
Hotel near Centro Historico,Mexico City10% of visitors choose this area
GGuest User2025.05.10
The staff and reception were very friendly, and the food at the breakfast and cafeteria was delicious. Also, the tourist sites are close by, so I highly recommend it! The only downsides were that the internet connection in the room was poor, and there was no refrigerator.
Hotel near Polanco,Mexico City43.3% of visitors choose this area
ZZhibeiyou zz2025.08.18
The apartment is relatively new and comes with a kitchen and refrigerator, so you can cook your own meals. It comes with an induction cooktop, pots and pans, and oil, salt, and pepper. Some floors have shared laundry facilities with dryers. There's a gym on the top floor with a great night view.
The surrounding area is also very convenient, with a 7-Eleven downstairs and a Walmart neighborhood store nearby. There are also several Chinese restaurants and a Chinese supermarket (Far East) nearby.
Please note that cleaning isn't done daily. You can add them on WhatsApp and ask any questions. They respond quickly (in English).
I stayed here for 4 days as a solo travelers. Very comfortable bed, friendly staff, very good breakfast. Within walking distance of Centro Historico attractions. I paid a very reasonable price for A4 start hotel. Recommended!
The room is close to the highway, which is a bit noisy at night, but shopping and transportation are very convenient. There is a Wal-Mart supermarket and a large shopping mall nearby.
Very convenient location. The check in process went well and it was possible to take coffee very early in the morning just before taking my flight. The water pressure of the shower was too low. Very convenient hotel altogether. Will definitely come back.
With a stay at this apartment in Mexico City (La Condesa), you'll be within a 5-minute drive of Angel of Independence Monument and World Trade Center Mexico City. This apartment is 1.9 mi (3.1 km) from Paseo de la Reforma and 2.9 mi (4.7 km) from Auditorio Nacional.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace.
Treat yourself to a stay in this individually decorated apartment, which features heated floors and a Smart TV. A kitchen is outfitted with a stovetop. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Hotel near Reforma,Mexico City26.7% of visitors choose this area
KKarla2023.05.03
A half-hour of beautiful arts walking, very clean the room, I am fan of the tins in the bathroom.
Air conditioning, TV and mini-eating room.
The only thing I didn't like was that when I wanted to ask for room service they never answered.
I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
Very Good
161 reviews
8.1/10
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AAnonymous UserOne problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
GGuest UserI booked this hotel for a 23-hour layover in Mexico City on an Aeromexico flight to Guatemala. It was great because it was near a metro station, which was easily accessible from the airport. The hotel is at least 3-star rated. The room was spacious, the closet was spacious, and the bathroom was clean. The staff were all friendly. My room was a bit noisy, which was a bit uncomfortable in the middle of the night, but not to the point of being terribly annoying. The only real disappointment was the lack of a coffee pot. I desperately wanted coffee, so I went to the first-floor restaurant to get some warm water. The bed was also good quality. Overall, I'm satisfied. I recommend this hotel to anyone looking for a quieter, more urban location away from the touristy city center.
AAnonymous UserAcceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
HHaidezhexueThe hotel is in a very good location, and the Independence Column is just a few steps away. However, the hotel is very old, and the rooms are very old, almost like those in the 1990s. The breakfast is in cooperation with the restaurant downstairs, which is a very distinctive Mexican restaurant. However, there is a main road downstairs, and the noise is a bit loud. The air conditioning is centrally controlled and cannot be controlled in the room. However, the room is large, with a separate kitchen, microwave and refrigerator, but it cannot be turned on. The price-performance ratio is OK. It is not recommended for travel and vacation
GGuest UserHotel is within the airport. Very convenient for early morning departure. But seems to be lacking in sign board to easily locate the hotel. Comfy bed and pillows are the best part of my stay in this hotel.
GGuest UserI chose this hotel because the reviews are extremely praised.
It's also .... Good. The staff were so friendly and the hotel was neatly decorated everywhere, so it comes out pretty no matter where you take a picture.
And the breakfast is not varied, but I am so satisfied.
There are many kinds of bread, and it's well prepared with good food for breakfast. I made sandwiches and ate them ...
It was so delicious. So I made two and ate it. ㅋㅋ
The parking space is very spacious and nice, and you can rent a bicycle (leased if you leave your passport), so I enjoyed sightseeing with my family on a bicycle in Socalo Square, the Arts Center, and the Revolutionary Monument.
Thank you so much Hotel kali centro for providing good facilities and services to make you have a great time.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
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