Courteous customer service, perfect location ( next by the lake & Polynesian Hot Pool ) and you can enjoy a lovely morning walk then go to have fun in the pool, remarkable checking in processes ( being so helpful ), room is very clean. So relaxing you ever expected!
They have great customer service. Are very polite and easy to talk to. The only two sad things was that I asked for our room to be cleaned while I took the kids out in the morning around 8. But when I arrived back in the afternoon around 4pm, it was not yet cleaned. Also the shower head was very hard to use. Maybe it has some plugging issues. The water comes out outwards, not focused in the middle.
After a long search, I chose this hotel over a more expensive B&B, feeling that chain hotels generally offer higher quality. I wasn't disappointed at all. The room was neat and clean, the staff were enthusiastic, and the breakfast was good. In the evening, I visited a famous hot spring hotel to experience the unique local sulfur springs, which was particularly enjoyable.
Nice hotel. Every things good Specially the worm pool.
Only the room Temperature is hot. And the air conditioner not cooling well when we spoke with staff they offered a Fan and that not enough during a summer time
Recommended to during winter time
The hotel used to be a private mansion with every detail. The hotel is facing Lake Rotorua, the room has a wide view, five minutes drive from the skyline and ten minutes from the downtown. The hotel has its own paddock, where horses and sheep graze leisurely on the slopes. Breakfast can be cooked to order, and the lamb in the kiwi breakfast is very good. It was very comfortable to take a walk in the courtyard after eating breakfast. The hotel staff was warm and considerate. Some regrets were that because of the self-service on the skyline, I didn't try the dinner at the hotel. I have a chance to try it next time. There is a study room on the second floor of the hotel. There is a 200-page world map on the table. It has been turned over and confirmed that there is no less in China.
There is the main road running across the campsite. So we had to cross the road every time we wanted to access the facilities and amenities.
Nice view and beach access with river stream in the site. Good for morning walks. Facilities were clean and plentiful.
Camper sites were close to one another and are accessed only by a narrow road. It could pose a problem when more than 1 vehicle is moving in and out. To make situation worse, the waste dump point is along this road and vehicles need to wait for it to be vacant before accessing the other side.
I was really pleasantly surprised when I stayed at Distinction Hotel this time!
Originally I only booked an ordinary superior room, but we arrived early. The front desk said that the room was still being cleaned, so they were very considerate and upgraded us to Deluxe Twin Room for free! I really didn't expect it~ and the staff were super polite throughout the whole process, which made me feel very warm.
The room was bigger than I thought, with two large beds that were soft and comfortable, a desk and two comfortable blue sofa chairs, which were very convenient whether I was sitting and browsing my phone, drinking coffee or packing my luggage.
The whole check-in process was very smooth, and the service was also very good. It felt like a hotel that ”cares about the guest experience very well”, and the details were arranged very considerately. I didn't expect that an ordinary check-in would become such a happy experience~
Our stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service.
The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous.
The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.
With a stay at Beachpoint Apartments in Ohope, you'll be steps from Ohope Beach and a 3-minute drive from Maraetotara Reserve. This beach apartment is 1.7 mi (2.8 km) from Otarawairere Bay and 3.2 mi (5.1 km) from Ohiwa Harbour.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this apartment include complimentary wireless internet access, barbecue grills, and bike parking.
Featured amenities include complimentary wired internet access, a library, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 43 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies or patios. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with satellite programming provide entertainment. Conveniences include microwaves and coffee/tea makers.
Amazing
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8.4/10
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GGuest UserThey have great customer service. Are very polite and easy to talk to. The only two sad things was that I asked for our room to be cleaned while I took the kids out in the morning around 8. But when I arrived back in the afternoon around 4pm, it was not yet cleaned. Also the shower head was very hard to use. Maybe it has some plugging issues. The water comes out outwards, not focused in the middle.
YYuk LanCourteous customer service, perfect location ( next by the lake & Polynesian Hot Pool ) and you can enjoy a lovely morning walk then go to have fun in the pool, remarkable checking in processes ( being so helpful ), room is very clean. So relaxing you ever expected!
GGuest UserRoom was big and spacious, slightly dated decor. Great location central and easy to get around. Gym was good but air con not strong. Fire alarm woke us at 2am where everyone evacuated for an hour. Not the hotel's fault but signs were not clear where the fire exits were. The entry from car park is ground floor so could be quite noisy if you had a room on that level.
Rreturn visitorOutward appearance is good, but on closer Inspection it is shabby, once was high class accommodation but now cushions and curtains dirty. Unidentified scraps on bed linen and bathroom had very visible mould. The bath is a great size with headrest, heated floor and good water pressure. Our room had a great view of the lake, but people walking past windows, no real privacy. Good size room interesting room layout.
NNoorNice hotel. Every things good Specially the worm pool.
Only the room Temperature is hot. And the air conditioner not cooling well when we spoke with staff they offered a Fan and that not enough during a summer time
Recommended to during winter time
AAxellyOur stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service.
The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous.
The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.
GGuest UserThere is the main road running across the campsite. So we had to cross the road every time we wanted to access the facilities and amenities.
Nice view and beach access with river stream in the site. Good for morning walks. Facilities were clean and plentiful.
Camper sites were close to one another and are accessed only by a narrow road. It could pose a problem when more than 1 vehicle is moving in and out. To make situation worse, the waste dump point is along this road and vehicles need to wait for it to be vacant before accessing the other side.
GGuest UserI was really pleasantly surprised when I stayed at Distinction Hotel this time!
Originally I only booked an ordinary superior room, but we arrived early. The front desk said that the room was still being cleaned, so they were very considerate and upgraded us to Deluxe Twin Room for free! I really didn't expect it~ and the staff were super polite throughout the whole process, which made me feel very warm.
The room was bigger than I thought, with two large beds that were soft and comfortable, a desk and two comfortable blue sofa chairs, which were very convenient whether I was sitting and browsing my phone, drinking coffee or packing my luggage.
The whole check-in process was very smooth, and the service was also very good. It felt like a hotel that ”cares about the guest experience very well”, and the details were arranged very considerately. I didn't expect that an ordinary check-in would become such a happy experience~
2200227****After a long search, I chose this hotel over a more expensive B&B, feeling that chain hotels generally offer higher quality. I wasn't disappointed at all. The room was neat and clean, the staff were enthusiastic, and the breakfast was good. In the evening, I visited a famous hot spring hotel to experience the unique local sulfur springs, which was particularly enjoyable.
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