The hotel is lovely, modern and clean. The service was great, breakfast amazing and a great location for bus and trams with the stops 2 mins walk. Would definitely stay here again if we ever returned to bratislava
Overview: nice and super big rooms!
Location: centrally located, 10-15 mins walking distance to most attractions like Bratislava Castle, Old Town Hall, Michael’s Gate etc, tram stations just within 2 mins away!
Breakfast: good choice, particularly impressed when they extended the ending time by 10 mins on a Sunday as there were a lot of new guests the night before who might not have been aware of the ending time!
Service: nice and friendly staff!
Cleanliness: spotless from what I can see which is nice!
Rooms: I thought I was staying in a flat for a second, super big and roomy, with sofa, a separate living area, impressive!
Facilities: good gym, but the sauna costs a bit which is unexpected (and rare, consider it is a decent 4*…) so didn’t use it, and the lobby was a bit dim when I checked in at night, but not a major issue.
The location is very good! It is very close to the old town of Bratislava and the Danube River! The swimming pool, sauna and gym in the hotel are also highlights! The buffet breakfast is very rich, and the fruits, meat, eggs and milk are fresh and delicious, which is worthy of praise! It is very cost-effective! It is a good stay experience!
2025/6/19
Upon checking in on the first day, we later approached the front desk to add breakfast for the second day. The female staff member with a ponytail and no glasses told us we could settle the bill for breakfast upon check-out.
However, when we went for breakfast on the second day, our reservation wasn't found at the restaurant, and we were sent back to the front desk to reconfirm. We went back to the front desk to clarify the situation, but two other female staff members seemed completely unaware of what had happened. Eventually, the original staff member we spoke to appeared. To our utter disbelief, she then retracted her statement, insisting we needed to arrange it directly with the restaurant ourselves? This was utterly baffling and clearly an internal communication failure 🤬🤬🤬. I demand you review the surveillance footage to verify what you actually said!
This incident truly ruined our morning and left us feeling incredibly upset. Especially considering this is a reputable international chain, a star-rated hotel, I'm truly at a loss for words. For such a simple matter, adding a note should not be difficult. This is purely due to poor internal communication and unclear staff handover😡. I'm speechless; this is absolutely outrageous! They should have just charged us on the spot to avoid any disputes. Instead, this entire debacle left us with no proof, turning it into a ”Rashomon” situation of conflicting verbal accounts.
On the bright side, the location is quite good, and the public spaces are tastefully designed. Overall, the hotel appeared reasonably clean and tidy.
Now, regarding the in-room facilities: there was actually quite a bit of dust in the room. On surfaces like the TV cabinet and capsule coffee machine, dust particles were clearly visible floating in the light, which triggered our allergies, causing us to sneeze repeatedly. In room 520, the bathroom constantly emitted peculiar noises, making us wonder if it was some kind of machinery running. Furthermore, this is the first time I've encountered unstable hot water pressure in the shower (it would often turn lukewarm) at a supposedly 'better' chain hotel. To top it all off, the washing machine was also broken, and we were informed it wouldn't be fixed and usable until next week. I'm utterly astonished by this level of inefficiency... 😵💫😵💫😵💫
Stayed one night in April 2024. Within walking distance of the Bratislava Hlavna train station and the old town. The reception was a bit difficult to find at first but the staff were very friendly and check-in was smooth. The room was fine, the mattress was quite thin and there was just one giant pillow. There was a door that seemed to open out onto a communal terrace along with neighbouring rooms. I slept well and there was no noise.
The overall experience is very good. First of all, the hotel is in a very advantageous location with convenient transportation and many dining and shopping places around. The room is modernly decorated with complete facilities, comfortable beds with moderate hardness, ensuring good sleep quality. The bathroom is clean and tidy, and the bath towels and towels are also soft. The service staff is friendly, helpful, and able to respond to guests' needs in a timely manner. The breakfast is rich in variety, fresh in ingredients, and diverse in flavors, which can meet the needs of different guests.
Overall, this hotel has excellent hardware facilities and service quality, and it is very cost-effective. It is a pleasant accommodation experience.
The hotel is not a big hotel, but it should be good locally. The hotel lobby is not 10 minutes bright, but the design is OK. The front desk staff are 10 minutes Nice. The room is also very design, but it is noted that the cellar and the window sill are dirty and the breakfast restaurant is well designed. Can be a punch card, breakfast is delicious, the overall feeling is still good, comfortable.
Great service, even the fallen snow was removed from our car and the road to it.
Free access to the welness & fitnes was also very welcome after a long yourney in bad weather.
Because we had a limited time for diner also that was very fine solved.
The breakfast was also a pleasure to make use of!
In one word the sre great!
Great
11 reviews
9.0/10
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VND 2,593,966
per night
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9.6/10
Amazing
AAndy NubeSuch a quaint and chic hotel. The design transports you to the days of opulence past, but do not think that the furniture are old. They are brand new. The hospitality and friendliness of the staff is top notch. You will find hidden gems throughout the hotel. The Saloon, Spa, and terrace. Check out the lift. Was pleasantly surprised that they use L'Occitane for their amenities in the bath room. Definitely want to come again.
KKellen YOverview: nice and super big rooms!
Location: centrally located, 10-15 mins walking distance to most attractions like Bratislava Castle, Old Town Hall, Michael’s Gate etc, tram stations just within 2 mins away!
Breakfast: good choice, particularly impressed when they extended the ending time by 10 mins on a Sunday as there were a lot of new guests the night before who might not have been aware of the ending time!
Service: nice and friendly staff!
Cleanliness: spotless from what I can see which is nice!
Rooms: I thought I was staying in a flat for a second, super big and roomy, with sofa, a separate living area, impressive!
Facilities: good gym, but the sauna costs a bit which is unexpected (and rare, consider it is a decent 4*…) so didn’t use it, and the lobby was a bit dim when I checked in at night, but not a major issue.
GGuest User2025/6/19
Upon checking in on the first day, we later approached the front desk to add breakfast for the second day. The female staff member with a ponytail and no glasses told us we could settle the bill for breakfast upon check-out.
However, when we went for breakfast on the second day, our reservation wasn't found at the restaurant, and we were sent back to the front desk to reconfirm. We went back to the front desk to clarify the situation, but two other female staff members seemed completely unaware of what had happened. Eventually, the original staff member we spoke to appeared. To our utter disbelief, she then retracted her statement, insisting we needed to arrange it directly with the restaurant ourselves? This was utterly baffling and clearly an internal communication failure 🤬🤬🤬. I demand you review the surveillance footage to verify what you actually said!
This incident truly ruined our morning and left us feeling incredibly upset. Especially considering this is a reputable international chain, a star-rated hotel, I'm truly at a loss for words. For such a simple matter, adding a note should not be difficult. This is purely due to poor internal communication and unclear staff handover😡. I'm speechless; this is absolutely outrageous! They should have just charged us on the spot to avoid any disputes. Instead, this entire debacle left us with no proof, turning it into a ”Rashomon” situation of conflicting verbal accounts.
On the bright side, the location is quite good, and the public spaces are tastefully designed. Overall, the hotel appeared reasonably clean and tidy.
Now, regarding the in-room facilities: there was actually quite a bit of dust in the room. On surfaces like the TV cabinet and capsule coffee machine, dust particles were clearly visible floating in the light, which triggered our allergies, causing us to sneeze repeatedly. In room 520, the bathroom constantly emitted peculiar noises, making us wonder if it was some kind of machinery running. Furthermore, this is the first time I've encountered unstable hot water pressure in the shower (it would often turn lukewarm) at a supposedly 'better' chain hotel. To top it all off, the washing machine was also broken, and we were informed it wouldn't be fixed and usable until next week. I'm utterly astonished by this level of inefficiency... 😵💫😵💫😵💫
DDaisyThe hotel is lovely, modern and clean. The service was great, breakfast amazing and a great location for bus and trams with the stops 2 mins walk. Would definitely stay here again if we ever returned to bratislava
MMariaThe hotel is not located in the very center of Bratislava, but it has very good transport accessibility. The railway station and the central bus station are nearby. The room was cozy, clean, and the design is modern. I had no complaints about the operation of electronic devices or plumbing. I would gladly give the hotel the highest score, but we were denied early check-in (we arrived outside the high tourist season, and I doubt that the hotel had no available rooms). Nevertheless, I recommend this hotel.
GGuest UserThe overall experience is very good. First of all, the hotel is in a very advantageous location with convenient transportation and many dining and shopping places around. The room is modernly decorated with complete facilities, comfortable beds with moderate hardness, ensuring good sleep quality. The bathroom is clean and tidy, and the bath towels and towels are also soft. The service staff is friendly, helpful, and able to respond to guests' needs in a timely manner. The breakfast is rich in variety, fresh in ingredients, and diverse in flavors, which can meet the needs of different guests.
Overall, this hotel has excellent hardware facilities and service quality, and it is very cost-effective. It is a pleasant accommodation experience.
MMarius ZThe location is ok, easy to reach the old town, the castle or climb the hill for the city panoramic view. Tesco express is not super far. The room is with impressive 4 meter ceilings and huge bath tub. All would have been good if not paper thin wall or terrible sound isolation from other rooms, I could hear very clearly what my neighbors were talking and they weren’t event talking loud. Luckily my neighbors went to sleep around 11 PM.
GGuest UserStayed one night in April 2024. Within walking distance of the Bratislava Hlavna train station and the old town. The reception was a bit difficult to find at first but the staff were very friendly and check-in was smooth. The room was fine, the mattress was quite thin and there was just one giant pillow. There was a door that seemed to open out onto a communal terrace along with neighbouring rooms. I slept well and there was no noise.
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