Hot Springs Hotels in Famagusta District, Cyprus

Everything was great apart from one very unpleasant incident. On one evening my wife and 2 year old were asleep in the room and my friend and I were having a late drink in the lobby. Around midnight my wife called me and said two men had come into the room and switched on all the lights, shouting and woke up the baby who was extremely upset as was my wife. The keys to our room were no longer working. I went to the reception quite visibly shaken up by the incident as anything could happen if strange men are allowed access into your room in the middle of the night - there was a quick apology and told it was a mistake they had given someone else our room. For a 5 star hotel I would not expect such a serious error and would have expected something a bit more by way of apology to make up for the incident.