Read genuine traveler ratings & reviews to find your perfect stay.
Posted on May 13, 2025
TiChatton
Nice and spacious room included Nespresso pods. Central location, not too far from Duval st. Breakfast included was alright, included hard boiled eggs, cereal, waffle machine, bagels and toast with jam, PB, and cream cheese. Starbucks coffee machine and water machine available throughout the day.
Air conditioning fan is a bit loud as the air handler is in the room. No one in the lobby to handle noise complaints at night, especially drunks using the pool after returning from a night out being obnoxious.
Charging a resort fee of $34.99, then charging $30 for parking is just an absolute money grab. Should've went with the other options that included the parking, but didn't include breakfast as that breakfast was not worth $34.99...
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Price per night from:NZD 248
Posted on May 15, 2025
Younts
I was very pleased with the Heron House Court. The staff was friendly and helpful. The location was excellent. Walking distance to the Dry Tortugas Ferry Dock. The room was functional and well laid out. The price paid was a good value considering its Key West in the spring. My only suggestion would be early am coffee. Maybe a Keurig machine in the lobby since there is no in-room coffee. Roman (staff) was very welcoming and helpful.
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Price per night from:NZD 200
Posted on Mar 4, 2026
Selina seet
Fantastic location by the green parrot and u don’t hear the party noise on the street. Good size room and cute little patio- but the ac just blew air like a fan and did not lower the temp. Way too humid and couldn’t sleep well. The breakfast situation was not good. Groups would claim all 3 tables with personal items and you would have to wait. Works if you r not there for work. I popped my head in to the cook in the kitchen to say hi there’s 2 more of us and he snapped at me saying can’t u see there’s others waiting? lol. He went table to table to ask what they wanted- even tho it was the one item on the menu for the day. So it was a slow process- ended up grabbing outside food.
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Price per night from:NZD 270
Posted on Dec 18, 2022
Guest User
La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating.
Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over.
Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues.
Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable.
P.S. The awesome bar tender makes delicious key lime martinis!
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Price per night from:NZD 389
Posted on Nov 22, 2025
Slien3
Great! What a nice hotel! Entry looks great, beautiful Cuban atmosphere. It smells great.
The staff is awfully good.
Nice pool with a number of leguans as residents.
Nice clean large rooms, good beds.
Resort fee, but you'll get the following for it:
Gratis parkeren
Pendelbus to Duval street
Daily cleaning
2 welcome drinks at the outdoor bar
Every day 2 bottles of water on the room
Handdoes, sunburn, water at the pool
12.00 hour smoothy
14.00 hour jell-shots
16.00-18.00 hour snacks (Churro's!)
We had booked three nights, but we were so happy to have booked a few nights.
We're coming back!!
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Price per night from:NZD 270
Posted on Nov 14, 2025
Guest User
Very welcoming hotel, complimentary welcome pack with cookie, bottled water, and reusable water bottle upon arrival. Friendly receptionist who speaks French. The pool area and bar/restaurant are very pleasant. Delicious meals and cocktails. Free shuttle to the city center every hour. Highly recommend this hotel 😉
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Price per night from:NZD 283
Posted on Feb 7, 2024|Queen Bed Studio with Sofabed
Guest UserNice place. Great location. Friendly staff. Comfortable room. Parking is NOT included. I'm a bit annoyed about that because I didn't find anything about that when reserving the room. I even called and left a message on the concierge line asking about parking but never got a callback.
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Price per night from:NZD 197
Posted on Oct 30, 2025
Guest User
The hotel was great, clean and with all the necessary. The service at the restaurant was rather slow.
The main remark relates to lack of clarity from Trip and the hotel on added costs: valet parking is ”mandatory” as the hotel doesn't allow guests to self park. This comes at a (hidden) cost of 50 usd per day plus taxes. The manager didn't mention this when we asked about the big deposit they were taking on our credit card. Unfortunate surprise contrasting with the wonderful time we had at the hotel.
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Price per night from:NZD 335
Posted on May 14, 2025
Guest User
Great hotel, very cozy. All entertainment and attractions are nearby, but the hotel itself is not noisy.
Good breakfast, happy hour in the evening with wine, cheese and snacks.
If there is not enough space for parking near the hotel, then a couple of blocks away you can park for $ 15 per day.
Of the nuances - noisy air conditioning in the room and a dirty pool (lots of leaves).
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Price per night from:NZD 199
Posted on Apr 25, 2025
Guest User
Fantastic historical house in the heart of Key West. Checkin is a breeze but if you like human interactions, this is not for you as you are on your own. There is a small F&B team on premise but that;s it. But all the instructions provided are perfect and it's a breeze to get into your room.
The house is stunning and right next to Duval street and all the main attractions. The rooms are comfy and simple. Would definitely recommend!
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Price per night from:NZD 368