Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Sep 24, 2026|Standard Triple Room
Rumiya ValiulovaWe're currently staying at this brand-new hotel. The interior is stunning, with every detail stylized. We booked a standard room for 4 nights. Two very sweet and beautiful girls at reception upgraded us to a suite with a stunning mountain view 😍 We happily extended our stay for another 2 nights. We were surrounded by Turkish care and generosity. The breakfasts were delicious, with plenty of small plates of snacks, a coffee machine, and a minibar. You can ask them to make soup or porridge for your child. The room has everything you need, right down to a shoe polish and cotton swabs. The bed is snow-white, the mattress is luxurious, and we slept soundly. We were delighted with the service and attention from all the staff. Excellent location in the center of Batumi. I highly recommend it; the hotel is Turkish, and you can safely eat meat products, like our fraternal peoples. Keyifli konaklamamız için çok teşekkür ederiz🇹🇷🇰🇿
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Price per night from:IDR 876,733
Posted on May 12, 2026
Guest UserThe location is excellent, right on the seafront, with a full sea view, at least in my room.
It's several stories high in a residential complex, starting on the 14th floor.
The finishing is decent, and there are decent household cleaning supplies.
Now for the bad news:
1. The superior room I stayed in seemed to have a decent size, but in reality, it was a narrow, long corridor and a tiny little room.
2. As of mid-May 2026, construction has begun right under my window. The noise from construction equipment is constant.
3. The hotel doesn't have parking!!!! Even though it's listed in the amenities (as usual... Georgia...).
The staff sends you to the university parking lot, which is extremely busy during the day and full at night. I was on a motorcycle, and of course I found a space. But for travelers traveling by car, it will be difficult. During the day, the parking lot is packed into several rows.
Would I come back to this hotel? 100% not.
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Price per night from:IDR 914,971
Posted on May 8, 2026|Standard King Room
Guest UserA friend recommended this hotel, and we decided to trust their advice. It's a good hotel with excellent value for money. The location is fantastic – almost in the city center, yet it was peaceful and quiet. Of course, we were there in the off-season. The hotel itself is beautiful and modern. The rooms are comfortable, and the bed was cozy. We opted for breakfast, which was quite varied and served until 11 AM, which was another plus. I was surprised by the absence of toothbrushes and toothpaste in the room. Cleanliness was a 4 out of 5. The staff were polite and welcoming. I didn't take photos of the room itself, only the view from the window and the main entrance.
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Price per night from:IDR 1,106,158
Posted on Jul 26, 2026|Family Room
Kolokol4ikovFirst, the positives.
Very friendly staff.
Indoor and outdoor pools, spacious family room – everything was very good.
However, there were some nitpicks.
The hotel seemed a bit tired. I understand that can happen to anyone, but you still expect top-notch service from a reputable chain hotel. The sink in the room didn't drain properly; we only stayed one day, so we reported it to reception upon checkout. I can't comment on how quickly they fixed it. In the pool, you occasionally step on chipped tiles – not a big deal, but a nitpick. In the morning, you could hear pipes humming somewhere… Generally, if you're picky, you'll notice these kinds of little things everywhere.
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Price per night from:IDR 2,723,062
Posted on Aug 22, 2026|Suite with City View
BaiyunfeifeiyangguangnuannuanOverall, the stay was quite pleasant. The washing machine for laundry and drying was a great convenience, making it perfect for longer stays.
Having an underground parking lot was a huge plus. Parking can be really difficult to find in Batumi, so having a spacious underground lot made things incredibly easy.
The location was also excellent, right in the Old Town and very close to the beach. You can walk to all the city's attractions, including the beautiful McDonald's.
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Price per night from:IDR 1,032,415
Posted on Jul 11, 2026
Guest UserThe arrival experience was very disappointing. I arrived at 12:30 PM, completed the registration, and signed all the required forms. After that, the receptionist simply stared at me awkwardly before asking, ”Do you know that check-in time is 3:00 PM?” I replied, ”Yes, I know.” He then remained silent, leaving me unsure of what to do next. Eventually, I had to say, ”Okay, I'll find my way.”
What disappointed me most was the complete lack of hospitality. There was no offer to store my luggage, no suggestion of a place where I could wait, and not even directions to the lounge. I ended up sitting in the lobby until I approached the Front Desk Supervisor, Polina, who was exceptionally professional. She completely turned the experience around by delivering the level of genuine five-star service I had expected from the beginning.
Another concern was the absence of a concierge service. Even more surprisingly, the receptionist did not seem to know what a ”concierge” is.
My overall ratings:
- Room: 8/10
- Bed: 10/10
- Bathroom: 7/10
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Price per night from:IDR 2,157,692
Posted on May 8, 2026|Superior King Room
Guest UserMy wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.
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Price per night from:IDR 2,922,443
Posted on Oct 21, 2025
Buerderen
Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible.
The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.
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Price per night from:IDR 775,677
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:IDR 2,318,836
Posted on Sep 14, 2025|Superior Double Room
DemirkaynakThe hotel was clean and the staff were friendly. The breakfast offered a good variety. Special thanks to Ms. Zehra at the front desk.
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Price per night from:IDR 1,177,171